Support Board
Date/Time: Sat, 23 Nov 2024 01:47:17 +0000
[User Discussion] - Historical Data Skipped?.
View Count: 137
| [2024-09-18 14:32:50] |
| betapaul - Posts: 1 |
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I've tried everything I know to try to get this to work properly. On boot it instantly says "Historical Data Skipped". I have traded and it's worked fine in the past. I'm using Denali Data. I've switched to SC data and it downloads fine, but when I go back to Rithmic Direct, it has the error. Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees I have walked through the link above with no success. Date Time Of Last Edit: 2024-09-18 14:41:59
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| [2024-09-18 17:00:34] |
| John - SC Support - Posts: 36238 |
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Although you do have an exchange active, you are not getting the data from our Denali Exchange Data Feed. The reason for this is that you have not connected your Sierra Chart to your live, funded, futures trading account in order to verify that account for the CME Group's non-professional requirement. Refer to the following for more on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Since you are not always connected to your live, funded, futures trading account, you need to connect at least once a month for verification. Refer to the following instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the "Verified Until" date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges After you connect to your live trading account, the Verified Until date will update to 30 days in the future. It always needs to be in the future for you to get the real-time data from our Denali Exchange Data Feed for the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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