Support Board
Date/Time: Sat, 23 Nov 2024 02:00:33 +0000
Certain Fonts causing SC to Crash when OpenGL is Enabled
View Count: 233
| [2024-09-13 21:11:57] |
| User150671 - Posts: 69 |
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Hi Guys, I note this was an issue previously and was resolved: I have to disable OpenGL in version 2540 to avoid sierrachart crashing. However for the last few releases this seems to have popped up again with certain fonts, currently using v2671 and experiencing it as an example. Steps to reproduce: - Enable OpenGL - Have Chart Text (global) set to a font that causes this crash (example: Font: Cascadia Code, Style: Regular, Size: 8) - Open any Chart - Add a study containing text to the Chart (example: Trading Profit/Loss Text) - Sierra Crashes Note: The crash will not occur with that same font and the style to 'SemiLight' |
| [2024-09-16 13:37:56] |
| John - SC Support - Posts: 36238 |
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We followed your process exactly and we are not able to reproduce it in the latest release. Please update to the latest release and see if you are able to reproduce it. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-16 21:34:29] |
| User150671 - Posts: 69 |
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Can confirm this happens with clean install of latest version (2677) on my end. I know that font is maintained by another application (Windows Terminal), so it's possible there's version difference between us mine is 2404.023 for reference (can also be manually downloaded here: https://github.com/microsoft/cascadia-code/releases). Unfortunately there is no error report other than the Application Error in the Event Log, and it's probably not much use here: Faulting application name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x66e39ba6 Faulting module name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x66e39ba6 Exception code: 0xc0000409 Fault offset: 0x00000000012e5071 Faulting process id: 0x4d58 Faulting application start time: 0x01db087d90c97343 Faulting application path: C:\sierra\2677\SierraChart_64.exe Faulting module path: C:\sierra\2677\SierraChart_64.exe Report Id: 428a1722-34c8-4e2f-8ac4-936545b3ebdb Faulting package full name: Faulting package-relative application ID: I have had the crash with another font previously as well, but I am unable to recall which. I will continue to look into it when I get a chance and update if I find anything further. |
| [2024-09-17 12:38:27] |
| Sierra_Chart Engineering - Posts: 17145 |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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