Support Board
Date/Time: Sat, 23 Nov 2024 08:31:40 +0000
Consolidated Tape Data Feed Issues?
View Count: 118
| [2024-09-03 08:10:02] |
| user_xyz - Posts: 416 |
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Good morning. US Stocks just came online pre-market and I am not getting any data. Running v2671 2024-09-03 01:06:59.435 | HD Request # 46 | Downloading Intraday chart data for SMH to the file SMH.scid. Service: us_equities_utp_cta_exchange.data 2024-09-03 01:06:59.435 | HD Request # 46 | Download start date-time: 2024-08-30 16:53:58.000000. File last date-time: 2024-08-30 16:53:58.893000 2024-09-03 01:06:59.435 | HD Request # 46 | Using server: ds30.sierracharts.com port 10149 2024-09-03 01:06:59.435 | Socket (3) | Creating socket. 2024-09-03 01:06:59.435 | Socket (3) | New receive buffer size: 0 2024-09-03 01:06:59.435 | Socket (3) | Connecting to IP: 38.103.112.179. 2024-09-03 01:06:59.527 | Socket (2) | Socket gracefully closed by remote side. 2024-09-03 01:06:59.527 | Socket (2) | Closed. 2024-09-03 01:07:19.434 | Socket (3) | CloseSocket call. 2024-09-03 01:07:19.434 | Socket (3) | Closed. 2024-09-03 01:07:19.434 | HD Request # 46 | Error downloading historical Intraday data for SMH. Timeout error connecting to server. 2024-09-03 01:07:19.434 | Added historical Intraday data request for SMH to the queue. 2024-09-03 01:07:19.434 | Triggering next historical data download in queue. 2024-09-03 01:07:19.434 | Historical data download thread signaled to stop. 2024-09-03 01:07:19.434 | HD Request # 46 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SMH 2024-09-03 01:07:19.434 | HD Request # 46 | Completion time: 20s. Date Time Of Last Edit: 2024-09-03 08:15:17
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| [2024-09-03 09:01:13] |
| Sierra_Chart Engineering - Posts: 17145 |
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We are looking into this issue now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-03 09:42:55] |
| Sierra_Chart Engineering - Posts: 17145 |
|
This has been resolved earlier.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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