Support Board
Date/Time: Sat, 23 Nov 2024 02:56:24 +0000
a transaction is opened without clicking anything
View Count: 306
| [2024-08-30 14:58:39] |
| User285770 - Posts: 41 |
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Hello... a transaction is opened without clicking anything "disable automatic trading on startup" is checked How to fix it? Have a great day Date Time Of Last Edit: 2024-08-30 15:04:13
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| [2024-08-30 16:24:52] |
| John - SC Support - Posts: 36238 |
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We can not say. You need to look at your Trade Activity Log and look at the Order that started that transaction and look at the "OrderActionSource" to see the origin of the order. Refer to the following: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-01 23:31:22] |
| User285770 - Posts: 41 |
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In my Sierra, the "OrderActionSource" column looks different than in the explanation It's strange, because the transaction is automatically activated against my will, it is without profit and without a stop... and in the Targets window, a stop and a profit are defined, "Use Attached Orders" is marked Please help me fix this Have a great day! |
Attachment Deleted. Screenshot 2024-09-02 004657.jpg / V - Attached On 2024-09-01 23:24:18 UTC - Size: 471.16 KB - 44 views Screenshot 2024-09-02 005801.jpg / V - Attached On 2024-09-01 23:25:39 UTC - Size: 112.87 KB - 38 views |
| [2024-09-04 14:40:43] |
| John - SC Support - Posts: 36238 |
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You need to look at the "Orders" that generated the fill. Follow the instructions at the following link to determine where the order came from: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-06 12:09:24] |
| User285770 - Posts: 41 |
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I see something here about Auto-sent, but I don't know where it comes from, I don't understand the meaning of it I don't want anything to be automatic. how to fix it? |
| Screenshot 2024-09-06 150320.jpg / V - Attached On 2024-09-06 12:04:01 UTC - Size: 437.19 KB - 34 views |
| [2024-09-06 12:29:22] |
| Sierra_Chart Engineering - Posts: 17145 |
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These are for Attached Orders, and indicate the attached orders have been sent when the parent order has filled. For information about Attached Orders, refer to: Attached Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 12:29:49
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| [2024-09-06 15:33:57] |
| John - SC Support - Posts: 36238 |
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From what you show, there is an entry that states "User Order Entry", which means that an order was entered manually somehow. We do not know if that is the particular order you are referring to - you would need to look at the date and time to see. But in any case, we can not say how it was entered. There was a manual entry (i.e. not an automated system) that entered that order.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-08 21:33:54] |
| User285770 - Posts: 41 |
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How to fix this problem?
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| [2024-09-09 14:53:49] |
| John - SC Support - Posts: 36238 |
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We need to know what order you are specifically referring to. We need the details of the order you are referring to. Follow these instructions: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-09 20:36:57] |
| User285770 - Posts: 41 |
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The order is attached
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| Screenshot 2024-09-06 150320.jpg / V - Attached On 2024-09-09 20:36:09 UTC - Size: 437.19 KB - 27 views |
| [2024-09-09 22:37:53] |
| John - SC Support - Posts: 36238 |
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The orders you highlighted in that last image are the Attached Orders being put in a working state since the parent order had filled. That is not the main order that you are wondering about. Or, if those are what you are wondering about, then the answer is just what we stated. Those orders were sent because a parent filled. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-11 07:45:05] |
| User285770 - Posts: 41 |
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What suggestion do you have to solve this problem?
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| [2024-09-11 09:53:00] |
| Sierra_Chart Engineering - Posts: 17145 |
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What problem exactly? We do not know what you are referring to. If you do not want to use Attached Orders, then disable those.: Attached Orders: Use Attached Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-11 11:58:55
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