Support Board
Date/Time: Wed, 27 Nov 2024 11:49:23 +0000
How to "remain connected"?
View Count: 1014
| [2014-08-28 17:42:47] |
| peaceland - Posts: 95 |
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The server keeps dropping me. I am with TransAct. Please advise. It is NOT my internet connection. Soon as I reconnect, it updates. Why? Thank you |
| [2014-08-28 17:47:24] |
| peaceland - Posts: 95 |
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Did it again, less than 5 minutes later...
Date Time Of Last Edit: 2014-08-28 17:47:36
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| [2014-08-28 18:02:19] |
| peaceland - Posts: 95 |
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We tried changing to "Mode 2" in communications, still disconnecting.
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| [2014-08-28 18:04:25] |
| peaceland - Posts: 95 |
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tradingview never stops... it is NOT my internet connection...
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| [2014-08-28 18:10:56] |
| peaceland - Posts: 95 |
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So then I decided to make one of the charts a 1 sec chart to make sure I can see it updating all the time, and it disconnected while I was doing the settings, and now it won't connect for a long time, and I have to wait forever, and then try to reconnect again... this is not good business. Very difficult to trade money this way. Please advise.
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| [2014-08-28 18:12:23] |
| peaceland - Posts: 95 |
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Why is it still "green" when it disconnects? So scary... is there a way to just stay connected all the time?
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| [2014-08-28 18:59:36] |
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You need to contact TransAct support about this. We are not the provider of the data feed, and there is a separate bridge program used to connect to the TransAct data feed that we do not develop either.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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