Support Board
Date/Time: Fri, 22 Nov 2024 07:19:34 +0000
Renewal problems
View Count: 2029
| [2013-05-08 07:25:44] |
| Danny J - Posts: 12 |
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Hello, i am trying to renew my SC package as it has expired today, i have been using package 3 and would like to continue with this as it is adequate for my trading. My issue is taht when going to purchase/payment screen it is only giving the option to purchase package 5, package 3 isn't even listed as an option for some reason which i have never encountered. I would like to get this sorted asap if possible and would appreciate your help in this amtter if you have any advice. Thanks in advance Daniel |
| [2013-05-08 07:37:10] |
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We see your account is set for using Sierra Chart on 3 computer systems and therefore it is fixed at package 5 because of this. Should we set your account back to 2 systems?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-08 07:37:33
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| [2013-05-08 07:47:08] |
| Danny J - Posts: 12 |
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Yes please I want to purchase package 3 today. Can this be done instantly? Daniel |
| [2013-05-08 07:59:22] |
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This is now done. Please proceed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-08 08:11:53] |
| Danny J - Posts: 12 |
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Thank you very much for processing so quickly. Have a nice day Daniel |
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