Support Board
Date/Time: Sat, 23 Nov 2024 17:53:37 +0000
No display of orders for Fast Track Trading accounts
View Count: 502
| [2024-08-01 08:19:24] |
| Armin Studer - Posts: 10 |
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Hello support team, I started trading with Fast Track Trading (FTT) accounts last week. At first everything worked fine. On Monday, 29.07.2024, everything was still fine in the morning, but in the afternoon I noticed that when opening a position, no position line, no stop loss and no take profit were displayed anymore. All my other accounts (Live and Sim) continue to work perfectly and show all orders correctly. I have already opened a ticket with FTT but they seem to be having difficulties and may be facing a bigger problem. Can you help me further in this matter? Thank you very much for your assistance. Yours sincerely, Armin Studer |
| [2024-08-01 13:25:20] |
| Sierra_Chart Engineering - Posts: 17150 |
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Do you see the position in Trade >> Trade Positions Window? When you submit an order, what is the Status of the order in Trade >> Trade Orders Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-01 14:02:58] |
| Armin Studer - Posts: 10 |
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When I have opened a position, it looks like this in the trading window: Check mark at: Attaches the trading window to the active chart. Check mark at: Trade from chart mode on Check mark for: Trade chart DOM on Check mark for: Show/hide executed and filled orders Check mark for: Show orders and positions window |
 Handel.docx - Attached On 2024-08-01 13:54:35 UTC - Size: 52.03 KB - 149 views |
| [2024-08-01 14:08:45] |
| Armin Studer - Posts: 10 |
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If I have NOT opened any positions, the trading window looks like this: Check mark at: Trade from chart mode on Check mark for: Show/hide executed and filled orders Check mark for: Show orders and positions window |
Private File |
| [2024-08-01 15:26:53] |
| Armin Studer - Posts: 10 |
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 Trade Orders Windows.png / V - Attached On 2024-08-01 15:26:42 UTC - Size: 939.43 KB - 46 views |
| [2024-08-01 16:12:33] |
| Armin Studer - Posts: 10 |
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Can you tell me why all my trades today are deleted in the trading activity window? I have not deleted them. They are still there in the trade order window. |
| [2024-08-01 16:31:39] |
| Armin Studer - Posts: 10 |
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I have found the problem. There were open orders in my trade order window. They must have blocked the subsequent order lines. I had now placed several positions in FTT-Rally-9757, and they all had a position line stop loss and take profit line. So we can consider my request closed. Thank you very much for your support. |
| [2024-08-01 16:55:40] |
| Armin Studer - Posts: 10 |
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Please ignore the last message. It doesn't work after all. I was not in account9757. I had set the Sim account. I still don't see any lines of stop, TP and position in the FTT accounts. |
| [2024-08-01 16:56:44] |
| Sierra_Chart Engineering - Posts: 17150 |
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No, open orders do not block other orders.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-01 17:08:06] |
| Armin Studer - Posts: 10 |
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Please note that only the LINES (position, SL, TP) in the chart are blocked and not orders. The order works. However, I do not see it because there are no lines in the chart. I only see the position in the trading window as it goes into profit or loss. Date Time Of Last Edit: 2024-08-01 17:09:04
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| [2024-08-01 19:51:53] |
| Sierra_Chart Engineering - Posts: 17150 |
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Can you tell me why all my trades today are deleted in the trading activity window?
Make sure you are setting the Trade Activity Log correctly: Trade Activity Log: Viewing Historical Trade Activity We want you to use Trade Simulation Mode and tell us if trading is working properly in Trade Simulation Mode: Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-02 11:53:26] |
| Armin Studer - Posts: 10 |
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Thank you, everything is working again. I have not made any changes, it just works again. Thank you very much for your support. |
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