Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 08 Sep 2024 00:39:28 +0000
recent upgrade from trial to level 3 base standard
View Count: 87
| [2024-07-24 20:48:35] |
| User776887 - Posts: 1 |
|
I just upgraded my charts for the first time. I'm still restricted on my charts as if I was still on the trial period. How do I get access to all trading pairs, and its data?
|
| [2024-07-24 21:17:45] |
| John - SC Support - Posts: 34254 |
|
You are definitely on Package 3, so you have access to the real-time data for FOREX, CFD, Crypto Currency, and Market Statistics, as well as delayed streaming data for The CME Group, CFE, EUREX, and U.S. Equities. The list of "Free Trial Symbols" at the top of the "Find Symbol" page will always be there - you can ignore those now and select another symbol to get the appropriate data as we specified above. If you are still having an issue, then we need your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: