Support Board
Date/Time: Sat, 23 Nov 2024 22:00:02 +0000
The crypto exchange does not work
View Count: 274
| [2024-07-17 19:52:25] |
| Пользователь488020 - Posts: 99 |
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Hello support! The tools of the Binance crypto exchange do not work and are hanging. Do a normal job for crypto tools.
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| [2024-07-17 23:00:15] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 23:01:57] |
| Sierra_Chart Engineering - Posts: 17154 |
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What particular Binance crypto currency symbol are you having a problem with? We are not observing any problem ourselves. For example, this chart is updating fine in real-time: https://www.sierrachart.com/image.php?Image=1721257307199.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 10:44:16] |
| es10pt - Posts: 9 |
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Currently, the price is stuck at 64588. The picture below is the symbol name.
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| [2024-07-18 13:27:54] |
| Sierra_Chart Engineering - Posts: 17154 |
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This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 17:20:15] |
| Пользователь488020 - Posts: 99 |
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No, it continues to hang, the picture is at the bottom.
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 Безымянный.jpg / V - Attached On 2024-07-18 17:19:55 UTC - Size: 65.17 KB - 48 views |
| [2024-07-18 17:51:44] |
| John - SC Support - Posts: 36238 |
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For that chart, please select "Edit >> Delete All Data and Download". Let us know if you have a problem after this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 18:04:42] |
| Пользователь488020 - Posts: 99 |
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I did as you indicated, but there was no result. Reloading caused it to freeze again and an error occurs - It does not respond. I changed the provider and increased the Internet speed, but this did not give any result either. regular futures charts work without freezes.
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| [2024-07-18 18:05:32] |
| John - SC Support - Posts: 36238 |
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What exactly is the error you are getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 18:13:05] |
| Пользователь488020 - Posts: 99 |
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- not answer, the screen goes dark and plunges into expectation
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| [2024-07-18 18:16:50] |
| Пользователь488020 - Posts: 99 |
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what's going on, it seems the screen freezes and the error has passed
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| [2024-07-18 19:13:09] |
| John - SC Support - Posts: 36238 |
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You keep stating there is an error. If there is an error of some kind of then we need to know what it states. If it is something flashing by, then please tell us that and that you can not read it. We need to know exactly what is occurring. Also, give us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-18 19:19:15] |
| Sierra_Chart Engineering - Posts: 17154 |
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Ok we understand. Refer to: Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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