Support Board
Date/Time: Sat, 23 Nov 2024 21:38:34 +0000
could not connect Rithmic to my account
View Count: 208
| [2024-07-17 13:54:50] |
| User835719 - Posts: 2 |
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Hi,I am unable to connect my sierra chart to my apex rithmic account. Can you please help me with this? Thank you |
| [2024-07-17 14:21:25] |
| Sierra_Chart Engineering - Posts: 17153 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 15:22:22] |
| Darrick Gjertsen - Posts: 1 |
|
I am also having this problem. Started Monday 7/15/24. I haven't been able to connect since.
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| [2024-07-17 16:41:23] |
| User835719 - Posts: 2 |
|
2024-07-17 12:36:39.255 | Trade activity files set size: 742 2024-07-17 12:36:39.329 | Rithmic Direct - DTC | JSON connection points parse error: Invalid value. * 2024-07-17 12:36:39.413 | Reading Internal Order ID file. 2024-07-17 12:36:39.451 | Reading Trade Orders file. 2024-07-17 12:36:39.457 | Reading Trade Positions file. 2024-07-17 12:36:39.461 | Reading Trade Account Data files. 2024-07-17 12:36:39.469 | Software version: 2657 64-bit 2024-07-17 12:36:39.469 | Primary Thread ID: 24328 2024-07-17 12:36:39.469 | Usage end date: 2024-08-03 2024-07-17 12:36:39.469 | Enabled for: Advanced Features 2. 2024-07-17 12:36:39.469 | Enabled for: Sierra Chart Historical Data Service. 2024-07-17 12:36:39.469 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-17 12:36:39.469 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-17 12:36:39.469 | Enabled for exchange2: CME 2024-07-17 12:36:39.469 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-17 12:36:39.469 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-17 12:36:39.469 | Custom symbol settings values: enabled 2024-07-17 12:36:39.469 | Chart Update Interval: 400 2024-07-17 12:36:39.469 | Intraday Data Storage Time Unit: 0 2024-07-17 12:36:39.469 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-07-17 12:36:39.469 | 2024-07-17 16:36:39 Local computer time in UTC 2024-07-17 12:36:39.469 | 2024-07-17 12:36:39 Local computer time in SC Time Zone 2024-07-17 12:36:39.469 | 2024-07-17 16:36:31 Server time in UTC 2024-07-17 12:36:39.469 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-07-17 12:36:39.469 | Program path: C:\SierraChart\ 2024-07-17 12:36:39.469 | Data Files path: C:\SierraChart\Data\ 2024-07-17 12:36:39.469 | OS Version Number: 10.0 2024-07-17 12:36:39.469 | Locale Setting: C 2024-07-17 12:36:39.469 | DLLs: UserContributedStudies_64.dll 2024-07-17 12:36:39.469 | Allowed protected custom studies: 2024-07-17 12:36:39.469 | Crash reporter started: true 2024-07-17 12:36:39.469 | 2024-07-17 12:36:39.496 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-07-17 12:36:39.552 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-07-17 12:36:39.553 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-07-17 12:36:39.553 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 208.91.197.27. 2024-07-17 12:36:39.626 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-17 12:36:39.805 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-17 12:36:39.805 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-17 12:36:40.086 | Received 5 login tokens. 2024-07-17 12:36:41.014 | Symbol settings MD5 received. Request ID: 1. 2024-07-17 12:36:41.014 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 2. 2024-07-17 12:36:41.987 | Requested user files to download. 2024-07-17 12:36:42.863 | Symbol settings received. Request ID: 2. 2024-07-17 12:36:43.036 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. * 2024-07-17 12:36:43.051 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-07-17 12:36:43.051 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-07-17 12:36:43.051 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2024-07-17 12:36:43.990 | 2024-07-17 12:36:43.990 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:36:43.990 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:36:43.991 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:36:43.991 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:36:43.991 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:44.015 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:36:44.015 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:36:44.015 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:47.222 | Files to Open on Startup | Opening file: Mr bbb.Cht 2024-07-17 12:36:47.263 | NQU4.CME 1 Min #2 | Reloading chart. 2024-07-17 12:36:47.325 | NQU4.CME 3 Min #3 | Reloading chart. 2024-07-17 12:36:47.850 | NQU4.CME 1 Min #4 | Reloading chart. 2024-07-17 12:36:47.898 | NQU4.CME #5 | Reloading chart. 2024-07-17 12:36:47.934 | NQU4.CME 5 Min #6 | Reloading chart. 2024-07-17 12:36:48.099 | Mapping NQU4.CME to NQU24. Service code: cme 2024-07-17 12:36:48.100 | Using symbol data fast lookup vector 2024-07-17 12:36:48.100 | Starting DelayedDownloadMonitoringTimer 2024-07-17 12:36:48.100 | Starting HDTimeoutTimer 2024-07-17 12:36:48.100 | Added historical Intraday data request for NQU4.CME to the queue. 2024-07-17 12:36:48.100 | Intraday data recording state for symbol NQU4.CME is set to download 'Pending'. 2024-07-17 12:36:48.102 | Triggering next historical data download in queue. 2024-07-17 12:36:48.102 | HD Request # 1 | Downloading Intraday chart data for NQU4.CME to the file NQU4.CME.scid. Service: cme 2024-07-17 12:36:48.118 | HD Request # 1 | Download start date-time: 2024-07-17 10:36:49.000000. File last date-time: 2024-07-17 10:36:49.352000 2024-07-17 12:36:48.118 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-07-17 12:36:48.127 | Socket (1) | Creating socket. 2024-07-17 12:36:48.127 | Socket (1) | New receive buffer size: 0 2024-07-17 12:36:48.127 | Socket (1) | Connecting to IP: 67.214.125.5. 2024-07-17 12:36:48.147 | 2024-07-17 12:36:48.151 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:36:48.151 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:36:48.151 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:36:48.151 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:36:48.151 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:48.171 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:36:48.171 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:36:48.171 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:48.227 | NQU4.CME #5 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:48.239 | NQU4.CME #5 | Chart data loading complete. 2024-07-17 12:36:48.618 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-07-17 12:36:48.618 | HD Request # 1 | Sending historical data logon request message. 2024-07-17 12:36:49.113 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-07-17 10:36:49. Record interval: 0. Symbol: NQU24 2024-07-17 12:36:49.356 | HD Request # 1 | Decompressing data. 2024-07-17 12:36:50.352 | HD Request # 1 | Receiving Intraday data for NQU4.CME starting at 2024-07-17 10:36:49.037000 2024-07-17 12:36:50.446 | NQU4.CME[M] 3 Min #3 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:50.492 | NQU4.CME[M] 3 Min #3 | Chart data loading complete. 2024-07-17 12:36:50.571 | NQU4.CME[M] 3 Min #3 | Reloading chart. 2024-07-17 12:36:50.607 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-07-17 10:36:49.651000. 2024-07-17 12:36:51.520 | NQU4.CME[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:51.596 | NQU4.CME[M] 1 Min #2 | Chart data loading complete. 2024-07-17 12:36:51.750 | NQU4.CME[M] 1 Min #2 | Reloading chart. 2024-07-17 12:36:51.894 | NQU4.CME[M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:52.011 | NQU4.CME[M] 1 Min #4 | Chart data loading complete. 2024-07-17 12:36:52.116 | NQU4.CME[M] 5 Min #6 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:52.156 | NQU4.CME[M] 5 Min #6 | Chart data loading complete. 2024-07-17 12:36:52.160 | Socket (1) | CloseSocket call. 2024-07-17 12:36:52.160 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-07-17 12:36:52.191 | Historical data download thread signaled to stop. 2024-07-17 12:36:52.192 | HD Request # 1 | Received 179053 Intraday data records from 2024-07-17 10:36:49.037000 to 2024-07-17 12:36:50.007001 (2.0 hours. Delay: 2.2 seconds) and wrote 179046 records for NQU4.CME 2024-07-17 12:36:52.192 | HD Request # 1 | Completion time: 4s. 2024-07-17 12:36:52.192 | HD Request # 1 | Intraday data download complete for NQU4.CME. Unique request ID: 1 2024-07-17 12:36:52.192 | Removing historical data download ID 1. 2024-07-17 12:36:52.192 | Real-time Intraday chart data file updates started for NQU4.CME 2024-07-17 12:36:52.192 | Intraday chart data file opened for NQU4.CME 2024-07-17 12:36:52.192 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-07-17 12:36:52.192 | 2024-07-17 12:36:52.192 | No download requests in the queue to start downloads for. 2024-07-17 12:36:52.192 | Historical data for NQU4.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-07-17 12:36:52.211 | 2024-07-17 12:36:52.211 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:36:52.211 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:36:52.211 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:36:52.211 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:36:52.211 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:52.224 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:36:52.224 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:36:52.224 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:52.407 | Socket (1) | Socket gracefully closed by remote side. 2024-07-17 12:36:52.407 | Socket (1) | Closed. 2024-07-17 12:36:52.411 | NQU4.CME[M] 5 Min #6 | Reloading chart. 2024-07-17 12:36:53.696 | NQU4.CME[M] 3 Min #3 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:53.752 | NQU4.CME[M] 3 Min #3 | Chart data loading complete. 2024-07-17 12:36:55.864 | NQU4.CME[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:55.957 | NQU4.CME[M] 1 Min #2 | Chart data loading complete. 2024-07-17 12:36:56.229 | 2024-07-17 12:36:56.229 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:36:56.229 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:36:56.229 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:36:56.229 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:36:56.229 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:56.245 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:36:56.245 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:36:56.245 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:36:56.482 | NQU4.CME[M] 5 Min #6 | StartDateTimeForLoadingOrderFills: 2024-07-03 00:00:00 2024-07-17 12:36:56.513 | NQU4.CME[M] 5 Min #6 | Chart data loading complete. 2024-07-17 12:37:00.244 | 2024-07-17 12:37:00.244 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:00.244 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:00.244 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:00.244 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:00.244 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:00.259 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:00.259 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:00.259 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:04.253 | 2024-07-17 12:37:04.253 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:04.253 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:04.253 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:04.253 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:04.253 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:04.270 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:04.270 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:04.270 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:08.275 | 2024-07-17 12:37:08.275 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:08.275 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:08.275 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:08.275 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:08.275 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:08.291 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:08.291 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:08.291 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:12.294 | 2024-07-17 12:37:12.294 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:12.294 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:12.294 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:12.294 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:12.294 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:12.309 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:12.309 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:12.309 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:16.303 | 2024-07-17 12:37:16.303 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:16.303 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:16.303 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:16.303 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:16.303 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:16.320 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:16.320 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:16.320 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:20.316 | 2024-07-17 12:37:20.316 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:20.316 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:20.316 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:20.316 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:20.316 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:20.331 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:20.331 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:20.331 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:24.336 | 2024-07-17 12:37:24.336 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:24.336 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:24.336 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:24.336 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:24.336 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:24.351 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:24.352 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:24.352 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:28.348 | 2024-07-17 12:37:28.348 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:28.348 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:28.348 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:28.348 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:28.348 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:28.365 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:28.365 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:28.365 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:32.369 | 2024-07-17 12:37:32.369 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:32.369 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:32.369 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:32.369 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:32.369 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:32.384 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:32.384 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:32.384 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:36.376 | 2024-07-17 12:37:36.376 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:36.376 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:36.376 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:36.376 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:36.376 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:36.392 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:36.392 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:36.392 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:40.405 | 2024-07-17 12:37:40.405 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:40.405 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:40.405 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:40.405 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:40.405 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:40.420 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:40.420 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:40.420 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:44.414 | 2024-07-17 12:37:44.414 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:44.414 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:44.414 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:44.414 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:44.414 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:44.426 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:44.426 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:44.426 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:48.423 | 2024-07-17 12:37:48.423 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:48.423 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:48.423 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:48.423 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:48.423 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:48.444 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:48.444 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:48.444 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:52.445 | 2024-07-17 12:37:52.445 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:52.445 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:52.445 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:52.445 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:52.445 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:52.461 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:52.461 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:52.461 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:56.456 | 2024-07-17 12:37:56.456 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:37:56.456 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:37:56.456 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:37:56.456 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:37:56.456 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:37:56.472 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:37:56.472 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:37:56.472 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:00.470 | 2024-07-17 12:38:00.470 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:00.470 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:00.470 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:00.470 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:00.470 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:00.486 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:00.486 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:00.486 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:04.493 | 2024-07-17 12:38:04.493 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:04.493 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:04.493 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:04.493 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:04.493 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:04.508 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:04.508 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:04.508 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:08.506 | 2024-07-17 12:38:08.506 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:08.506 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:08.506 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:08.506 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:08.506 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:08.522 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:08.522 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:08.522 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:12.528 | 2024-07-17 12:38:12.528 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:12.528 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:12.528 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:12.528 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:12.528 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:12.543 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:12.543 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:12.543 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:16.541 | 2024-07-17 12:38:16.541 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:16.541 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:16.541 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:16.541 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:16.541 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:16.557 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:16.557 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:16.557 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:20.562 | 2024-07-17 12:38:20.562 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:20.562 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:20.562 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:20.562 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:20.562 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:20.578 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:20.578 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:20.578 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:24.567 | 2024-07-17 12:38:24.567 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:24.567 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:24.567 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:24.567 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:24.567 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:24.583 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:24.583 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:24.583 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:28.579 | 2024-07-17 12:38:28.579 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:28.579 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:28.579 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:28.579 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:28.579 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:28.610 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:28.610 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:28.610 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:32.600 | 2024-07-17 12:38:32.600 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:32.600 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:32.600 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:32.600 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:32.600 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:32.616 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:32.616 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:32.616 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:36.622 | 2024-07-17 12:38:36.622 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:36.622 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:36.622 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:36.622 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:36.622 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:36.638 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:36.638 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:36.638 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:40.629 | 2024-07-17 12:38:40.629 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:40.629 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:40.629 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:40.629 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:40.629 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:40.644 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:40.644 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:40.644 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:44.652 | 2024-07-17 12:38:44.652 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:44.652 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:44.652 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:44.652 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:44.652 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:44.667 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:44.667 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:44.667 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:48.659 | 2024-07-17 12:38:48.659 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:48.659 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:48.659 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:48.659 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:48.659 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:48.675 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:48.675 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:48.675 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:52.682 | 2024-07-17 12:38:52.682 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:52.682 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:52.682 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:52.682 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:52.682 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:52.703 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:52.703 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:52.703 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:56.694 | 2024-07-17 12:38:56.694 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-07-17 12:38:56.694 | Rithmic Direct - DTC | Trading server address/port: 2024-07-17 12:38:56.694 | Rithmic Direct - DTC | Remote address is not set. 2024-07-17 12:38:56.694 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-17 12:38:56.694 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-17 12:38:56.710 | DTC Client socket (0) | CloseSocket call. 2024-07-17 12:38:56.710 | Rithmic Direct - DTC | Disconnected. 2024-07-17 12:38:56.710 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-07-17 16:51:28] |
| John - SC Support - Posts: 36238 |
|
Refer to the following: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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