Support Board
Date/Time: Wed, 27 Nov 2024 10:30:29 +0000
Is the data feed down?
View Count: 913
| [2014-08-26 16:42:21] |
| User11942 - Posts: 298 |
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SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-08-26 12:38:44
SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-26 12:38:45 SC Exchange Data | Logon error from server : Not authorized. | 2014-08-26 12:38:45 Socket (2108) | Shutdown and closed. | 2014-08-26 12:38:45 SC Exchange Data | Disconnected from the server. | 2014-08-26 12:38:45 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-08-26 12:38:45 Using username 0 | 2014-08-26 12:38:47 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-08-26 12:38:47 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-26 12:38:47 Socket (952) | Connected. | 2014-08-26 12:38:47 SC Exchange Data | Connected to server. | 2014-08-26 12:38:47 SC Exchange Data | Sending logon request message. | 2014-08-26 12:38:47 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-08-26 12:39:14 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-26 12:39:14 SC Exchange Data | Logon error from server : Not authorized. | 2014-08-26 12:39:14 Socket (952) | Shutdown and closed. | 2014-08-26 12:39:14 SC Exchange Data | Disconnected from the server. | 2014-08-26 12:39:14 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-08-26 12:39:14 Using username 0 | 2014-08-26 12:39:16 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-08-26 12:39:16 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-26 12:39:16 Socket (2108) | Connected. | 2014-08-26 12:39:16 SC Exchange Data | Connected to server. | 2014-08-26 12:39:16 SC Exchange Data | Sending logon request message. | 2014-08-26 12:39:16 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-08-26 12:39:42 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-26 12:39:42 SC Exchange Data | Logon error from server : Not authorized. | 2014-08-26 12:39:42 Socket (2108) | Shutdown and closed. | 2014-08-26 12:39:42 SC Exchange Data | Disconnected from the server. | 2014-08-26 12:39:42 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-08-26 12:39:42 Using username 0 | 2014-08-26 12:39:44 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-08-26 12:39:44 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-26 12:39:44 Socket (952) | Connected. | 2014-08-26 12:39:44 SC Exchange Data | Connected to server. | 2014-08-26 12:39:44 SC Exchange Data | Sending logon request message. | 2014-08-26 12:39:44 |
| [2014-08-26 16:44:56] |
| User59879 - Posts: 66 |
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same here
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| [2014-08-26 16:47:51] |
| User11942 - Posts: 298 |
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OK now
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| [2014-08-26 17:03:53] |
| User59879 - Posts: 66 |
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OK now as well
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| [2014-08-26 17:24:28] |
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This was caused by a backend authorization problem on the Barchart side. This is outside of our own systems. We can see it is OK now.
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