Support Board
Date/Time: Sat, 23 Nov 2024 23:42:58 +0000
issues with chart & DOM to trade futures
View Count: 198
| [2024-07-12 19:25:19] |
| User705490 - Posts: 9 |
|
Hi team - hope it's a good week. Could you guide me with an issue? When I open a new chartbook in Sierra Chart on the desktop and I open the symbol MESU25 for micro ES Sep 2024 and click show intraday chart I do not see today's candles or bars for Fri Jul 12. All I see is an all black chart as shown in the attached screenshot. How do I get the current candle data to show in the chart? I went to chart settings to play with colors to see if the bars needed to change color, but those were green & red on a black background and still not showing. As you can see in the attached screenshot only 1 bar shows in the far left from a few days prior. I'm not following what I need to change so this looks like a normal chart. Thanks for help in advance. |
 sierra.black.jpg / V - Attached On 2024-07-12 19:22:05 UTC - Size: 181.58 KB - 41 views |
| [2024-07-12 19:25:58] |
| John - SC Support - Posts: 36238 |
|
Your wording of "...on the desktop" makes us wonder if you are running Sierra Chart on another system somewhere. You are only setup to get data to one system at a time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If not the above, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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