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Sierra Chart Crashes when Chat Window is Enabled and we Close Application

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[2024-07-11 12:21:00] #1 [Go To First Post]
rahul - Posts: 167
Ever since I enabled chat window to get notifications for trade alerts, my Sierra Chart crashes when I close the application. I am using the latest version of Sierra Chart as of 11 Jul 2024. If I disable Chat Window, then the applications doesn't crash on close. I have attached a picture of the crash message.


Untitled.png / V - Attached On 2024-07-11 12:20:47 UTC - Size: 175.68 KB - 32 views

[2024-07-11 12:38:46] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We will check on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-11 13:06:57] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We want you to exit from Sierra Chart and rename this folder in the Sierra Chart installation folder ChatDataHistory to: ChatDataHistory_Backup See if the problem continues. If it resolves the problem we would want to get this backup folder to test. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-11 13:07:31

[2024-07-11 13:18:50] #4 [Go To First Post]
rahul - Posts: 167
Renaming did not resolve the issue. However, I am still uploading the backup folder incase you need to test.


Private File

[2024-07-11 13:39:42] #5 [Go To First Post]
rahul - Posts: 167
Also, is it possible to change the Port number to something that we can access at work? The console logs in, but connection stays disconnected. chat2.sierracharts.com:10065

[2024-07-15 15:33:52] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We can probably add support for another port number. Would it need to be below 1000? We need to determine a way to troubleshoot the problem with the abnormal shut down. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-15 15:48:14] #7 [Go To First Post]
rahul - Posts: 167
Create an alert for when server is disconnected and another alert for when server is connected...then after you startup sierra chart, shut it down with the cross on the top right.... the chat window will stay open for a couple seconds and then you get a crash message. Regarding port number, all non-public ports are blocked by the IT admins at work. Can we use a regular port like 80?

[2024-07-28 15:30:05] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We will solve this: Create an alert for when server is disconnected and another alert for when server is connected...then after you startup sierra chart, shut it down with the cross on the top right.... the chat window will stay open for a couple seconds and then you get a crash message. We cannot use port 80. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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