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Live data downloads incorrectly and changes after re downloading.

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[2024-07-10 19:23:13] #1 [Go To First Post]
Kianxim - Posts: 7
Hi there, OHCL candles keep changing after I delete and redownload the live data. For example In live sessions I saw other platforms with the same provider, that printing a candle bullish but the candle here was bearish, after redownloading the data , it got the same like others. It has been happening more than 6 times and it costs me a lot. what should I do to prevent this problem happens again? I'm trading XAU/USD on FXCM and the problem is with OHLC on 1m. Thanks.

[2024-07-10 20:19:37] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Provide an image of the chart where you see this. Instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-12 13:25:15] #3 [Go To First Post]
Kianxim - Posts: 7
It happened again yesterday on Gold FXCM, 1m chart, 14:20 Candle, candle close and it's CVD changed. here is before, after re downloading data. Before: https://www.sierrachart.com/image.php?Image=1720790408186.png After: https://www.sierrachart.com/image.php?Image=1720790348235.png

[2024-07-12 21:43:07] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
It is next to impossible for us to tell changes from screenshots. For information about changing Cumulative Delta Bars - Volume, refer to: Cumulative Delta Bars - Volume: Resolving Cumulative Delta Bars Differences If there are changes with the XAUUSD 1 minute data. Tell us the specific date and time and time zone where you see differences. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-12 21:43:24

[2024-07-13 16:01:15] #5 [Go To First Post]
Kianxim - Posts: 7
The XAUUSD 1 minute data candle difference as I mentioned above is at 14:20 New York time , 11/7/2024. in screenshot you can notice that 14:20 candle was bullish and after I redownload the data it changed to a bearish candle. this problem keeps happening on random candles almost every day this is just one example.

[2024-07-13 18:44:07] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We had a look at this. And there are going to be differences, with the FXCM data feed among our servers because each server has its own independent connection to FXCM and there is no consistency on these connections with data delivery. There is a variance of data. This problem has always existed with FXCM. It is a known issue. This is just how the FXCM data feed is. It is substandard. That is just how it is. Have a look at using LMAX instead: LMAX Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-13 18:44:32

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