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Date/Time: Sun, 08 Sep 2024 04:57:34 +0000

How to Post a Message for Support

I am really confused Sierra support please help me

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[2024-07-05 10:42:53] #1 [Go To First Post]
User179650 - Posts: 10
(QUESTON 1) Hello sierra chart support, I have checked all the information and now please correct me if I am wrong, If I buy a subscription of 36 USD per month which included the Denali live data feed and then I buy CME E-mini, For professionals and users without a trading account: Price 75.00 USD/month (Because I don't have futures account) which is a total of 111 USD. and now I should be all set and getting live data feed? is there any other charges I am missing? If I am please tell me so that I can correct my calculations. (QUESTION 2)And also could you tell me the Denali exchange I am buying, does it include Crude oil and E mini S&P?? (QUESTION 3) what is the difference between professionals and non professional what sets them apart?? THIS IS THE FIRST TIME I AM ON THIS PLATFORM SO I APLOGIZE FOR TYPING THIS MUCH BIG MESSAGE, BUT I HAVE DONE MY BEST TO WRITE IT AS SHORT AS POSSIBLE. THANKS,

[2024-07-05 17:07:24] #2 [Go To First Post]
SC Support - Posts: 1876
The $75 E-mini option will give you Real-time ES Futures Data, however for Crude Oil (CL) Futures Data you would need to activate the NYMEX Professional Exchange for $140. So for your example it would be $36 for Sierra Chart SP10, $75 for E-Mini S&P500 (ES) Futures, and $140 for NYMEX Crude Oil Futures (CL) Data -- $251 total. Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Description of Service Packages and Pricing: Multiple Month Purchase Discount Do you have a Futures Trading Account? The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [Note: we know of only the CME Group having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just the CME Group] You might consider setting up a Futures Trading Account at one of the Brokers listed in #2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Date Time Of Last Edit: 2024-07-05 17:07:46

[2024-07-06 06:13:45] #3 [Go To First Post]
User179650 - Posts: 10
No Sierra I messaged you before and you sent me the link and told me if I don't have a futures account I can still get live data feed and I will be set but I will have to pay much more substantially, So I am ready to pay much more and that is the calculation I am doing. So please tell me, I don't have futures account and that's why I am choosing the option of live data which says "IF DON'T HAVE A FUTURES ACCOUNT" NOW PLEASE TELL ME IF I AM WRONG OR RIGHT If I buy a subscription of 36 USD per month which included the Denali live data feed and then I buy CME E-mini, For professionals and users without a trading account: Price 75.00 USD/month (Because I don't have futures account) which is a total of 111 USD. and now I should be all set and getting live data feed? is there any other charges I am missing? If I am please tell me so that I can correct my calculations. Date Time Of Last Edit: 2024-07-06 06:14:48

[2024-07-06 12:29:32] #4 [Go To First Post]
User179650 - Posts: 10
Please sierra reply me as soon as possible and help me, I am already new here and don't know much about the platform. (MY QUESTION) (REPLYING TO YOUR REPLY WHICH IS ABOVE) No Sierra I messaged you before and you sent me the link and told me if I don't have a futures account I can still get live data feed and I will be set but I will have to pay much more substantially, So I am ready to pay much more and that is the calculation I am doing. So please tell me, I don't have futures account and that's why I am choosing the option of live data which says "IF DON'T HAVE A FUTURES ACCOUNT" NOW PLEASE TELL ME IF I AM WRONG OR RIGHT If I buy a subscription of 36 USD per month which included the Denali live data feed and then I buy CME E-mini, For professionals and users without a trading account: Price 75.00 USD/month (Because I don't have futures account) which is a total of 111 USD. and now I should be all set and getting live data feed? is there any other charges I am missing? If I am please tell me so that I can correct my calculations.

[2024-07-06 12:29:32] #5 [Go To First Post]
User179650 - Posts: 10
Please sierra reply me as soon as possible and help me, I am already new here and don't know much about the platform. (MY QUESTION) (REPLYING TO YOUR REPLY WHICH IS ABOVE) No Sierra I messaged you before and you sent me the link and told me if I don't have a futures account I can still get live data feed and I will be set but I will have to pay much more substantially, So I am ready to pay much more and that is the calculation I am doing. So please tell me, I don't have futures account and that's why I am choosing the option of live data which says "IF DON'T HAVE A FUTURES ACCOUNT" NOW PLEASE TELL ME IF I AM WRONG OR RIGHT If I buy a subscription of 36 USD per month which included the Denali live data feed and then I buy CME E-mini, For professionals and users without a trading account: Price 75.00 USD/month (Because I don't have futures account) which is a total of 111 USD. and now I should be all set and getting live data feed? is there any other charges I am missing? If I am please tell me so that I can correct my calculations.

[2024-07-08 13:58:59] #6 [Go To First Post]
SC Support - Posts: 1876
Regarding "NOW PLEASE TELL ME IF I AM WRONG OR RIGHT If I buy a subscription of 36 USD per month which included the Denali live data feed and then I buy CME E-mini, For professionals and users without a trading account: Price 75.00 USD/month (Because I don't have futures account) which is a total of 111 USD. and now I should be all set and getting live data feed?" >> partially correct with $111, this will get you Real-time Data for the E-mini S&P (ES) Futures, also (NQ) Futures. However for Real-time Crude Oil Futures Data it would cost you a further $140 per month. Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Date Time Of Last Edit: 2024-07-08 14:04:05*

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