Support Board
Date/Time: Fri, 22 Nov 2024 07:18:00 +0000
ZenFire order messages - no orders placed
View Count: 1988
| [2013-05-07 23:11:47] |
| like2trade - Posts: 117 |
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I am doing a trial of ZenFire and I am getting the following messages even though I have placed no orders. Do you know why this is happening? Thanks. Rithmic service: Failure with order with Service Order ID: 43438046. User not permissioned | 2013-05-02 06:18:04 Rithmic service: Failure with order with Service Order ID: 43438060. User not permissioned | 2013-05-02 06:18:19 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 153. Symbol: ESM3-CME | 2013-05-02 06:18:19 Rithmic service: Failure with order with Service Order ID: 43438046. User not permissioned | 2013-05-02 06:19:16 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 152. Symbol: ESM3-CME | 2013-05-02 06:40:11 Rithmic service: Failure with order with Service Order ID: 43442023. User not permissioned | 2013-05-02 06:58:20 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 154. Symbol: TF FMM0013!-NYBOT | 2013-05-02 07:40:11 Rithmic service: Failure with order with Service Order ID: 43454362. User not permissioned | 2013-05-02 08:40:05 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 155. Symbol: 6EM3-CME | 2013-05-02 08:40:05 Rithmic service: Failure with order with Service Order ID: 43442023. User not permissioned | 2013-05-02 09:04:52 Rithmic service: Failure with order with Service Order ID: 43521051. User not permissioned | 2013-05-06 14:12:53 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 156. Symbol: TF FMM0013!-NYBOT | 2013-05-06 14:12:53 Rithmic service: Failure with order with Service Order ID: 43521051. User not permissioned | 2013-05-06 14:44:34 Rithmic service: Failure with order with Service Order ID: 43528086. User not permissioned | 2013-05-07 05:33:57 Trade Order Error - Rithmic order update (User not permissioned). Internal Order ID: 157. Symbol: 6JM3-CME | 2013-05-07 05:33:57 |
| [2013-05-08 00:40:44] |
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Not totally certain about this. But it could have to do with the account being assigned to the trial is a common account used by other trial users. So you could be seeing orders from other users. Please update Sierra Chart to the current version by selecting Help >> Download Current Version. After that follow the Zen-Fire set up instructions here to use the correct service: http://www.sierrachart.com/index.php?l=doc/ZenFire.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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