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Date/Time: Sun, 08 Sep 2024 00:17:31 +0000

How to Post a Message for Support

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View Count: 128

[2024-07-01 16:33:54] #1 [Go To First Post]
User575399 - Posts: 322
Hello, when I switch off SIM I don’t see my account number on my DOM. How can I fix this ? I use stage 5/Advantage w/denali

[2024-07-01 16:50:34] #2 [Go To First Post]
John - SC Support - Posts: 34254
Make sure you select the account in the Trade Window. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) If there are no accounts listed in the Trade Window, then please get us the information from your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-01 17:55:56] #3 [Go To First Post]
User575399 - Posts: 322
No trade account is visible. Here is a screenshot and trade service log you asked for.


Screenshot (99).png / V - Attached On 2024-07-01 17:54:22 UTC - Size: 123.6 KB - 29 views Screenshot (100).png / V - Attached On 2024-07-01 17:55:47 UTC - Size: 73.61 KB - 27 views

[2024-07-01 21:54:06] #4 [Go To First Post]
John - SC Support - Posts: 34254
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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