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Missing trade activity since 6/18

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[2024-06-21 20:27:58] #1 [Go To First Post]
User990275 - Posts: 22
Hello, I am on version 2646 using Rithmic data connection. Since 6/18, all my historical order fills have stopped showing up in my Trade Activity log. They appear in the log the moment the trade is made, but if I run a query at the end of the day, the display is cleared and no fills are displayed. TAL settings window attached here. I've reviewed some of the prior threads and made sure Download Historical Fills in Data Connection Settings is set to Yes.


Screenshot 2024-06-21 132558.jpg / V - Attached On 2024-06-21 20:26:26 UTC - Size: 77.7 KB - 35 views Attachment Deleted.

[2024-06-24 14:00:05] #2 [Go To First Post]
John - SC Support - Posts: 34254
Where exactly are you not seeing the order fills? Is this just the display on the chart? Is it in the "Trade Activity" page on the Trade Activity Log? Is it on the "Chart Stats" page of the Trade Activity Log? etc. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-24 15:08:38] #3 [Go To First Post]
User990275 - Posts: 22
My trades are initially logged in the Trade Activity log on all tabs.... stats, trade activity, trades, period stats. The moment I open Settings, adjust a filter, and hit Apply or OK, the entire log goes blank and all trade activity is missing from all tabs (and therefore from the chart as well).

[2024-06-24 15:16:14] #4 [Go To First Post]
User298566 - Posts: 9
Hello, My Trade Activity log since last week has not been downloading any of my trades. why is this happening and how do i fix it?

[2024-06-24 20:20:26] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Regarding post #1, make sure there is no checkmark by Edit >> Disable Trade Activity Log on the Trade Activity Log menu and that "Trade Activity" is selected at the top of that log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-24 21:38:07] #6 [Go To First Post]
User298566 - Posts: 9
I went onto my Trade Activity Log and there was no checkmark on the disable trade activity log tab. The last recorded trades was on the 6-13-2024. I am missing trade data for 6-21 & 6-24

[2024-06-25 22:03:52] #7 [Go To First Post]
User298566 - Posts: 9
It's been 3 days of trading Live and none of my trade data is being recorded in my Trade Activity Log. How do I fix this problem? And I don't have a check mark on the disable trade activity log.

[2024-06-25 22:10:13] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Is the Trade Activity Log >> Trade Activity tab completely blank? There is a Trade Activity Log folder path that can be set through Global Settings >> General Settings >> Paths. Make sure that is blank. It must be blank. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-25 22:11:13

[2024-06-25 22:40:32] #10 [Go To First Post]
User298566 - Posts: 9
Ok, it is blank and there still isn't any data on my log for the last 3 trading days

[2024-06-26 00:06:19] #11 [Go To First Post]
User990275 - Posts: 22
My issue resolved itself yesterday. I did not make any changes. I do not have Rithmic fills from 6/19-6/23. From 6/24 onwards it seems to now be working. Perhaps a Rithmic issue but I can’t imagine what that could be.

[2024-06-26 22:20:14] #12 [Go To First Post]
User298566 - Posts: 9
I still can not get my Trade Activity log to update. I'm going on 4 days without any trading data activity recorded. Is there a way to reboot my account? The answers that have been give don't work or are not applicable to this problem.

[2024-06-27 12:56:12] #13 [Go To First Post]
John - SC Support - Posts: 34254
Please select the "Trade Activity" page on the Trade Activity Log and tell us if you see "Disabled (Uncheck 'Edit >> Disable Trade Activity Log)" displayed under the ActivityType at the top. If this is there, then select "Edit >> Disable Trade Activity Log" in order to enable the Trade Activity Log. Are you missing live trades or simulated trades or both? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-27 13:32:23] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Set your telephone number here and we will call you to look at this with remote assistance: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-27 17:54:52] #15 [Go To First Post]
User298566 - Posts: 9
Will someone be calling me to correct this problem?

[2024-06-27 18:50:57] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Yes we will call. We just did now but got voicemail. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-27 21:50:09] #17 [Go To First Post]
User298566 - Posts: 9
What number are you calling from?

[2024-06-28 02:56:09] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
User called. Issue resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-28 02:56:14

[2024-06-28 03:44:24] #19 [Go To First Post]
User990275 - Posts: 22
What was the issue and resolution?

[2024-06-28 10:33:46] #20 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
In the case of the user called, the June contract symbol was selected iinstead of September. Alternatively you could select "All Symbols" for the Symbol setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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