Support Board
Date/Time: Sun, 24 Nov 2024 05:54:32 +0000
My data on the chart doesnot update lively.
View Count: 145
| [2024-06-21 13:29:05] |
| User348159 - Posts: 1 |
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My data on the chart doesnot update lively. I have paid for the package #5, and the chart successfully downloaded all historical data. However, the chart stopped and does not update the data feed lively.
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| [2024-06-21 14:05:28] |
| John - SC Support - Posts: 36238 |
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Since you are using the Delayed Streaming Data, it's possible that when you first open a chart the data is loaded up to the real-time. When this happens, you would have to wait for the 10-15 minutes for the time to pass so that the delayed data will start flowing. If you are still having a problem after considering the above, then we would need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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