Support Board
Date/Time: Sun, 24 Nov 2024 06:43:02 +0000
Package 5 and live data
View Count: 223
| [2024-06-20 13:45:23] |
| vddfollow - Posts: 18 |
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Dear Support, From today, I am on Pack5 and paid for live data. Unfortunately, I don't have live data when "Allow support for SIerra chart data feeds" is set on "Yes". Price not downloading, nothing on time and sales. When I set it on "No", I have a delayed 10min data. How can I have live data on pack 5 as I paid for the live data exchange ? Regards |
| [2024-06-20 14:11:34] |
| John - SC Support - Posts: 36238 |
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How can I have live data on pack 5 as I paid for the live data exchange ?
You can not. In order to be able to get real-time data for data from our Denali Exchange Data Feed, you need to be on one of the "Integrated" packages. Refer to the following: Description of Service Packages and Pricing: Integrated Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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