Support Board
Date/Time: Sun, 24 Nov 2024 06:53:07 +0000
Rollover Issue
View Count: 210
| [2024-06-17 14:19:34] |
| hamboz - Posts: 16 |
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I rolled over from NQM24 to NQU24 but my historical charts are still showing NQM24 that's why I see a gap in charts. Please find attached the settings in the attached picture
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 Roll over issue.PNG / V - Attached On 2024-06-17 14:19:20 UTC - Size: 889.62 KB - 45 views Attachment Deleted. |
| [2024-06-17 14:35:40] |
| Sierra_Chart Engineering - Posts: 17154 |
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First: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Rollover your Historical charts separately. Let us know if you have any difficulty getting off the June contract but you should not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-17 14:55:07] |
| hamboz - Posts: 16 |
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I tried. It did not work
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| [2024-06-17 15:06:39] |
| Sierra_Chart Engineering - Posts: 17154 |
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So you have a chart you are rolling over and it just stays on the June contract? What happens when you manually change the symbol through Chart >> Chart Settings >> Symbol? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-17 15:06:59
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| [2024-06-17 15:46:02] |
| hamboz - Posts: 16 |
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So I rolled over from NQM to NQU and I'm seeing NQM data till 6/16 and NQU data from 06/17 as shown in the attachment
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| [2024-06-17 17:22:08] |
| John - SC Support - Posts: 36238 |
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Please select "Edit >> Delete All Data and Download" and when you get the window to select the contracts to delete select the most recent 2 contracts (U and M). After the data downloads, the back adjustment should be correct. If you are still seeing a problem with the back-adjustment, then we would need to see your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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