Support Board
Date/Time: Sun, 24 Nov 2024 04:52:18 +0000
Having trouble with Crosshair Values
View Count: 381
| [2024-06-07 12:35:47] |
| User338118 - Posts: 11 |
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I am having trouble using crosshair values. For example, when my chart crosshair is on 2024-01-16, it will instead show the values for the last column on the right side. https://www.sierrachart.com/image.php?Image=1717763638824.png |
| [2024-06-07 13:36:36] |
| Sierra_Chart Engineering - Posts: 17154 |
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It looks like the horizontal line is not enabled. Check the settings in Global Settings >> Tool Settings >> Chart Values. Also check the Chart Values: color settings in Graphics Settings: Graphics Settings: Introduction Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 13:48:38] |
| User338118 - Posts: 11 |
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Hi, my horizontal line is enabled; however, I am still unable to view crosshair chart values.
Date Time Of Last Edit: 2024-06-10 13:48:54
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| [2024-06-10 15:23:57] |
| John - SC Support - Posts: 36238 |
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Is this just the one chart on which you have the problem, or is it on all charts? Please get us a chart that shows the problem by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-11 16:11:29] |
| User338118 - Posts: 11 |
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On all charts I am having this problem
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Private File Attachment Deleted. |
| [2024-06-11 16:23:33] |
| John - SC Support - Posts: 36238 |
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We are not seeing any issue with the chartbook. Please also get us your 'Sierra4.config' file. It is located in the main Sierra Chart installation folder. Follow these instructions to get us the file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-11 17:36:56] |
| User338118 - Posts: 11 |
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I have attached the config file.
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Private File |
| [2024-06-11 23:03:46] |
| John - SC Support - Posts: 36238 |
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We are not able to see any issues with the crosshairs. If you do not open the Chartbook you are using and instead open a new chart, do you have the same problem? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 03:13:04] |
| User338118 - Posts: 11 |
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It seems I have this problem globally on all charts.
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| [2024-06-12 14:05:55] |
| John - SC Support - Posts: 36238 |
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Is there a good time that we can call and log onto your system to see what is occurring? Please make sure that the phone number listed at the following link is the correct one for you: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 02:30:01] |
| User338118 - Posts: 11 |
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A good time would be 06/14/2024 at roughly 15:00 pst. Also I was wondering if the call will cost money.
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| [2024-06-13 14:53:48] |
| John - SC Support - Posts: 36238 |
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We will call you on June 14, 2024 at 15:00 Pacific Daylight Time. There will not be a cost for this call, as we are not understanding why you are having the problem you are having, so this is the next step. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-14 21:06:20] |
| John - SC Support - Posts: 36238 |
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Terribly sorry to have to do this to you, but we need to change this. Please let us know a time next week that we can call and go over this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-14 21:32:38] |
| User338118 - Posts: 11 |
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June 16, 2024 at 15:00 PST
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| [2024-06-16 21:56:49] |
| User338118 - Posts: 11 |
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If June 16 is not possible, would June 21 at 15:00 PST be good for you guys.
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| [2024-06-17 14:35:47] |
| John - SC Support - Posts: 36238 |
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We can do June 21 at 15:00 Pacific Daylight Time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 17:46:31] |
| SC Support - Posts: 1895 |
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Hi Johnny we took a shot to call you today, we are available for the next few hours if anything could work for you. Regarding the time above "We can do June 21 at 15:00 Pacific Daylight Time", we can do this time, but if we could deal with this sooner we would be grateful. |
| [2024-06-20 20:58:50] |
| User338118 - Posts: 11 |
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Hi, Sorry but unfortunately I can not do today.
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| [2024-06-21 14:55:43] |
| SC Support - Posts: 1895 |
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Ok User338118, would you be available any earlier today than 15:00 Pacific Daylight Time?
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| [2024-06-24 14:34:41] |
| SC Support - Posts: 1895 |
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Spoke to User338118, helped with question.
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