Support Board
Date/Time: Sun, 24 Nov 2024 08:22:20 +0000
unable to merge TPO profiles
View Count: 236
| [2024-06-06 15:34:18] |
| User175327 - Posts: 36 |
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Hi, i can't right click and merge TPO profiles. Occasionally it will allow me to merge with prior profile but never with "merge with next profile" What's up with that? I have read through several other support discussions. I am running the current system 2644. I have also set "number of custom intraday sessions" to 0. Still does not work. -Thx |
| [2024-06-06 17:09:15] |
| John - SC Support - Posts: 36238 |
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Are you not getting the option to show in the right-click options, or is it just grayed out? If grayed out, then are you trying to merge the last profile in the chart, therefore there is not a "Next Profile" to merge with? This is the only reason the option should not be available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 14:55:50] |
| User175327 - Posts: 36 |
|
I am getting the option to select but when I do nothing happens. It is not grayed out. I am also trying to merge past profiles not the current one.
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| [2024-06-10 15:46:05] |
| John - SC Support - Posts: 36238 |
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Please get us an image of the chart prior to attempting the merge and then an image after attempting the merge. Even if they appear to be exactly the same please get us both images by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also, after you attempt the merge, please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 01:36:51] |
| User175327 - Posts: 36 |
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prior of attempted merge:https://www.sierrachart.com/image.php?Image=1718155742394.png after merge attempt: https://www.sierrachart.com/image.php?Image=1718155783197.png message log was sent via "send analysis" tab because it was very long Thx, |
| [2024-06-12 14:02:29] |
| John - SC Support - Posts: 36238 |
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Unfortunately there is nothing in the log that gives us any information. Please get us the chartbook that contains that chart. We need the entire chartbook as we think there may be a dependency on another chart that might be involved. Please let us know the chart number that shows this issue and follow these instructions to get us your chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 16:44:31] |
| User175327 - Posts: 36 |
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it is chart #4
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Attachment Deleted. Private File |
| [2024-06-13 17:48:25] |
| John - SC Support - Posts: 36238 |
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Your Session Times are not correct, so this is causing an issue with the merging. In particular, your "Session Time End" and your "Evening Session Time Start" are set to the same value. The "Session Time End" needs to be 1 second before the "Evening Session Time Start". For instance, if your "Evening Session Time Start" is "15:00:00", then your "Session Time End" needs to be set to "14:59:59". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-14 13:46:00] |
| User175327 - Posts: 36 |
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Ahh- so simple to fix. My fault! That fixed it. Thank you! |
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