Support Board
Date/Time: Sun, 24 Nov 2024 12:03:56 +0000
I have a constant problem with the fact that you are sending delayed data to my sierra cha
View Count: 185
| [2024-06-06 10:30:41] |
| User107610 - Posts: 4 |
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Hi, Thank you for your answer and instructions; 1. I did: Window>>Message Log Edit>>Clear Log >>yes End: Message Log did not change but the graph showed the information: System Notification Message as below: (I do not know how to send this frame so I am copying it) System Notification Message You have 2 updated Account Support ticket(s) -Notice: You have no exchanges enebled for reneval on the Denali Exchange Data Feed service. To activate exchanges, use this link here: https://sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME -NOTICE: Youre computer clock is off by 284.99999976158seconds. Check it and refer to help topic 38 for further information. -2024-06-26: Notice:CBOE Global Index *Replacing* NASDAQGlobal Index June 1.2024 -2024-05-02: Notice: Web -based Mobile Chat Application now available to recive remote alerts from Sierra Chart! -2024-03-22: important Technical Notice Regarding alert messages to chart for details. Button Close Re-invoke Window>>message Log >>Clear Log >> Yes - and nothing changes I will send the Message Log to your address as an attachment or according to the procedure provided. https://www.sierrachart.com/image.php?Image=1717667636723.png Zdzisław |
| Attachment Deleted. |
1,.PNG| [2024-06-06 12:16:31] |
| Sierra_Chart Engineering - Posts: 17154 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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