Support Board
Date/Time: Sun, 24 Nov 2024 09:48:09 +0000
Amp:: Constant disconnect / reconnect events
View Count: 312
| [2024-06-06 04:49:48] |
| User143155 - Posts: 7 |
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Hello, The last couple days the message log has been popping up with a close event error followed by a reconnect, it seems to be happening every few minutes tonight. It seems to start with something like the below: 2024-06-06 00:19:19.905 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * It will then quickly attempt and successfully reconnect. |
| [2024-06-06 09:10:06] |
| Sierra_Chart Engineering - Posts: 17154 |
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We need to see the entire Message Log. Refer to: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-06 12:21:12] |
| Sierra_Chart Engineering - Posts: 17154 |
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We see you are using AT&T. We ran a trace route from several of our servers to your IP and our impression is, and we could be wrong, but AT&T may be having a problem somewhere.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-06 12:21:26
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| [2024-06-06 14:48:41] |
| User133298 - Posts: 5 |
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I have had this exact thing happen to me a few times this morning 6/6/24 between around the 630 to 745 time period Arizona time. Never had any other kind of connection issues.
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| [2024-06-06 15:51:15] |
| User143155 - Posts: 7 |
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I've sent via "Send for Analysis"
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| [2024-06-07 22:22:29] |
| Sierra_Chart Engineering - Posts: 17154 |
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All of you must be experiencing Internet connectivity issues, at some point along the path. You are all in the United States. This is not due to Internet issues on our side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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