Support Board
Date/Time: Sun, 24 Nov 2024 11:10:32 +0000
Payment was made
View Count: 123
| [2024-06-04 17:47:55] |
| User455437 - Posts: 4 |
|
I sent a $250.00 payment but it still says I was disconnected from Denali feed and have to reactivate. Please tell me how this gets cleared up. AmberJack LLC Date Time Of Last Edit: 2024-06-04 19:12:01
|
| [2024-06-04 19:14:30] |
| John - SC Support - Posts: 36238 |
|
You made your payments on June 3, and June 4. The funds needed to be in your account prior to the first day of the month, as the exchanges renew on a calendar month basis. Since you did not have enough funds in your account on June 1, the exchanges were deactivated. We see you have reactivated the exchange at this time. So there is nothing further you need to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: