Support Board
Date/Time: Sun, 24 Nov 2024 10:43:42 +0000
chart stopped working after renew
View Count: 164
| [2024-06-04 14:23:49] |
| User518463 - Posts: 2 |
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Hi, I am newbi I tried the trial account and it worked fine. Now I have made the payment and it stopped working. I do not know how to proceed my profile chart stopped working. Do I need to change in the setting when moving from trial to active account? Let me know any document or videos related to this issue will help. |
| [2024-06-04 14:25:45] |
| John - SC Support - Posts: 36238 |
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Since you reference a "profile chart" we think that you are referring to a TPO Profile chart. If this is the case, then the reason why you are not able to view that chart is that you are on the "Base Standard" package. You need to be on one of the "Advanced" packages in order to have access to the TPO Charts. Refer to the information on the packages at the following link: Description of Service Packages and Pricing: Packages You can change your package at any time. Follow these instructions to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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