Support Board
Date/Time: Sun, 24 Nov 2024 13:37:14 +0000
I keep disconnecting and cant download chart data need help
View Count: 210
| [2024-05-30 04:53:41] |
| dripsociety - Posts: 2 |
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everything was working fine then i get this? i was making a TPO chart then all of a sudden it kept trying to download the chart, i tried changing chart books and restart the program i still get this, need help 2024-05-30 00:47:10.851 | HD Request # 7 | Downloading Intraday chart data for NQM24_FUT_CME to the file NQM24_FUT_CME.scid. Service: cme 2024-05-30 00:47:10.851 | HD Request # 7 | Download start date-time: 2024-05-30 00:42:42.000000. File last date-time: 2024-05-30 00:42:42.687000 2024-05-30 00:47:10.851 | HD Request # 7 | Using server: ds32.sierracharts.com port 10149 2024-05-30 00:47:10.851 | Socket (3) | Creating socket. 2024-05-30 00:47:10.851 | Socket (3) | New receive buffer size: 0 2024-05-30 00:47:10.851 | Socket (3) | Connecting to IP: 38.103.85.68. 2024-05-30 00:47:11.716 | HD Request # 7 | Setting DTC encoding to Binary VLS 2024-05-30 00:47:11.716 | HD Request # 7 | Sending historical data logon request message. 2024-05-30 00:47:13.742 | HD Request # 7 | Requesting Intraday data. Start date-time: 2024-05-30 00:42:42. Record interval: 0. Symbol: NQM24 2024-05-30 00:47:14.333 | HD Request # 7 | Decompressing data. 2024-05-30 00:47:15.023 | HD Request # 7 | Receiving Intraday data for NQM24_FUT_CME starting at 2024-05-30 00:42:42.687000 2024-05-30 00:47:27.634 | Socket (3) | CloseSocket call. 2024-05-30 00:47:27.634 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-05-30 00:47:27.634 | Historical data download thread signaled to stop. 2024-05-30 00:47:27.634 | HD Request # 7 | Timestamp of first Intraday data file record written: 2024-05-30 00:42:44.069000. 2024-05-30 00:47:27.634 | HD Request # 7 | Received 336 Intraday data records from 2024-05-30 00:42:42.687000 to 2024-05-30 00:47:09.886000 (4.5 minutes. Delay: 17.7 seconds) and wrote 335 records for NQM24_FUT_CME 2024-05-30 00:47:27.641 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2024-05-30 04:47:09.886000 2024-05-30 00:47:27.641 | HD Request # 7 | Completion time: 17s. 2024-05-30 00:47:27.641 | HD Request # 7 | Intraday data download complete for NQM24_FUT_CME. Unique request ID: 3 2024-05-30 00:47:27.641 | Removing historical data download ID 3. 2024-05-30 00:47:27.641 | Real-time Intraday chart data file updates started for NQM24_FUT_CME 2024-05-30 00:47:27.641 | Intraday chart data file opened for NQM24_FUT_CME 2024-05-30 00:47:27.641 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2024-05-30 00:47:27.641 | 2024-05-30 00:47:27.641 | No download requests in the queue to start downloads for. 2024-05-30 00:47:29.721 | Denali Data Feed | There has been no activity on the network socket for 1m. Will reconnect. 2024-05-30 00:47:29.721 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-30 00:47:29.721 | DTC Client socket (1) | CloseSocket call. 2024-05-30 00:47:29.721 | Denali Data Feed | Disconnected from the server. 2024-05-30 00:47:29.721 | DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2024-05-30 00:47:29.721 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-30 00:47:32.720 | Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 10048 2024-05-30 00:47:32.720 | DTC Client socket (4) | Creating socket. 2024-05-30 00:47:32.720 | DTC Client socket (4) | New receive buffer size: 0 2024-05-30 00:47:32.720 | DTC Client socket (4) | Connecting to IP: 38.142.127.146. 2024-05-30 00:47:32.849 | Denali Data Feed | Network connection to server complete. 2024-05-30 00:47:32.849 | Denali Data Feed | Starting socket receive thread. 2024-05-30 00:47:32.849 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-30 00:47:36.060 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-30 00:47:36.060 | Denali Data Feed | Sending logon request message. 2024-05-30 00:47:36.200 | Denali Data Feed | Received logon response. 2024-05-30 00:47:36.200 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-30 00:47:36.200 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-30 00:47:36.200 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-05-30 00:47:36.200 | Denali Data Feed | Failed connections: 1 2024-05-30 00:47:36.200 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-30 00:47:36.201 | DTC Client socket (4) | CloseSocket call. 2024-05-30 00:47:36.201 | Denali Data Feed | Disconnected from the server. 2024-05-30 00:47:36.201 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-30 00:47:36.201 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-05-30 00:47:36.654 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-05-30 00:47:36.654 | DTC Client socket (4) | Closed. 2024-05-30 00:47:39.193 | Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 2024-05-30 00:47:39.193 | DTC Client socket (4) | Creating socket. 2024-05-30 00:47:39.193 | DTC Client socket (4) | New receive buffer size: 0 2024-05-30 00:47:39.193 | DTC Client socket (4) | Connecting to IP: 38.103.112.184. 2024-05-30 00:47:42.375 | Denali Data Feed | Network connection to server complete. 2024-05-30 00:47:42.375 | Denali Data Feed | Starting socket receive thread. 2024-05-30 00:47:42.375 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-30 00:47:42.562 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-30 00:47:42.562 | Denali Data Feed | Sending logon request message. it just keeps trying to reconnect and wont download the data? |
| [2024-05-30 12:37:38] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Are you still having a problem at this time? Let us know as soon as possible and we will give you a solution if you still have a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-30 13:44:45
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| [2024-05-30 18:42:49] |
| dripsociety - Posts: 2 |
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no im all good now thanks
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