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Date/Time: Sun, 24 Nov 2024 02:51:42 +0000

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Chart replay

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[2024-06-11 05:44:45] #25 [Go To First Post]
Jimmyy - Posts: 221
This is the log when downloading the historical data 2024-06-11 01:39:14.105 \| Added historical Daily data request for NQH22-CME to the queue. 2024-06-11 01:39:14.105 \| Triggering next historical data download in queue. 2024-06-11 01:39:14.105 \| HD Request # 12 \| Downloading Historical Daily chart data for NQH22-CME. Starting date: 2024-02-12. Service: scdataallservices 2024-06-11 01:39:15.261 \| HD Request # 12 \| Requesting historical Daily data for NQH22 starting at 2024-02-11. SC External HD service. 2024-06-11 01:39:16.129 \| HD Request # 12 \| Bytes received: 1 2024-06-11 01:39:16.129 \| HD Request # 12 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH22-CME 2024-06-11 01:39:16.129 \| HD Request # 12 \| Completion time: 2s. 2024-06-11 01:39:16.129 \| HD Request # 12 \| Daily data download complete for NQH22-CME. Unique request ID: 12 2024-06-11 01:39:16.129 \| Removing historical data download ID 12.

[2024-06-11 14:57:11] #26 [Go To First Post]
John - SC Support - Posts: 36238
With a Daily chart active for that symbol (we know there will not be any data showing) please select "Edit >> Delete All Data and Download". Let us know if this does not resolve the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-11 15:01:34] #27 [Go To First Post]
Jimmyy - Posts: 221
"Edit >> Delete All Data and Download". I already tried this, still the same

[2024-06-11 16:09:05] #28 [Go To First Post]
John - SC Support - Posts: 36238
Please exit from Sierra Chart, then open a "File Explorer" window to be able to access your files. Go to the 'data' folder under your main Sierra Chart installation folder and remove the file named 'NQH22-CME.dly'. Then restart Sierra Chart and see if you can get the data for that daily chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-11 16:41:26] #29 [Go To First Post]
Jimmyy - Posts: 221
Still not getting. I tried to get data for current month NQM24 and that loaded but old contracts not loading

[2024-06-11 19:20:10] #30 [Go To First Post]
John - SC Support - Posts: 36238
Please get us your Message Log by following these instructions. We want you to open a chart for NQH22-CME: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-12 05:32:09] #31 [Go To First Post]
Jimmyy - Posts: 221
2024-06-12 01:28:45.245 \| Software version: 2644 64-bit 2024-06-12 01:28:45.272 \| OpenGL enabled (NVIDIA Corporation/GeForce GTX 1650/PCIe/SSE2) 2024-06-12 01:28:45.272 \| Primary Thread ID: 22548 2024-06-12 01:28:45.272 \| Usage end date: 2024-07-05 2024-06-12 01:28:45.272 \| Enabled for: Advanced Features 2. 2024-06-12 01:28:45.272 \| Enabled for: Sierra Chart Historical Data Service. 2024-06-12 01:28:45.272 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-12 01:28:45.272 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-06-12 01:28:45.272 \| Enabled for exchange2: CME 2024-06-12 01:28:45.272 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-12 01:28:45.272 \| Current selected Data/Trading service: SC Data - All Services 2024-06-12 01:28:45.272 \| Custom symbol settings values: enabled 2024-06-12 01:28:45.272 \| Chart Update Interval: 100 2024-06-12 01:28:45.272 \| Intraday Data Storage Time Unit: 0 2024-06-12 01:28:45.272 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-12 01:28:45.272 \| 2024-06-12 05:28:45 Local computer time in UTC 2024-06-12 01:28:45.272 \| 2024-06-12 01:28:45 Local computer time in SC Time Zone 2024-06-12 01:28:45.272 \| 2024-06-12 04:41:33 Server time in UTC 2024-06-12 01:28:45.272 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-06-12 01:28:45.272 \| Program path: C:\SierraChart Replay\ 2024-06-12 01:28:45.272 \| Data Files path: C:\SierraChart Replay\Data\ 2024-06-12 01:28:45.272 \| OS Version Number: 10.0 2024-06-12 01:28:45.272 \| Locale Setting: C 2024-06-12 01:28:45.272 \| DLLs: UserContributedStudies_64.dll 2024-06-12 01:28:45.272 \| Allowed protected custom studies: 2024-06-12 01:28:45.272 \| Crash reporter started: true 2024-06-12 01:28:45.272 \| 2024-06-12 01:28:58.516 \| Saved Chartbook: NQ.Cht. Time: 0.0029 seconds. 2024-06-12 01:29:32.617 \| NQH22-CME Daily #1 \| Reloading chart. 2024-06-12 01:29:32.620 \| NQH22-CME Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart Replay\Data\NQH22-CME.dly 2024-06-12 01:29:32.622 \| NQH22-CME Daily #1 \| Chart data loading complete. 2024-06-12 01:29:32.734 \| Added historical Daily data request for NQH22-CME to the queue. 2024-06-12 01:29:32.734 \| Triggering next historical data download in queue. 2024-06-12 01:29:32.734 \| Denali Data Feed \| Starting real-time market data updates for: NQH22-CME (NQH22). ID: 1 Service code: cme 2024-06-12 01:29:32.734 \| Denali Data Feed \| Requesting security definition data for: NQH22-CME (NQH22). ID: 1 2024-06-12 01:29:32.736 \| HD Request # 6 \| Downloading Historical Daily chart data for NQH22-CME. Starting date: 2024-02-13. Service: scdataallservices 2024-06-12 01:29:33.114 \| Denali Data Feed \| Real-time data for symbol NQH22-CME is currently unavailable. 2024-06-12 01:29:33.114 \| Denali Data Feed \| Received security definition for symbol NQH22-CME 2024-06-12 01:29:33.910 \| HD Request # 6 \| Requesting historical Daily data for NQH22 starting at 2024-02-12. SC External HD service. 2024-06-12 01:29:35.181 \| HD Request # 6 \| Bytes received: 1 2024-06-12 01:29:35.181 \| HD Request # 6 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH22-CME 2024-06-12 01:29:35.181 \| HD Request # 6 \| Completion time: 3s. 2024-06-12 01:29:35.181 \| HD Request # 6 \| Daily data download complete for NQH22-CME. Unique request ID: 6 2024-06-12 01:29:35.181 \| Removing historical data download ID 6. 2024-06-12 01:29:35.181 \| 2024-06-12 01:29:35.181 \| No download requests in the queue to start downloads for. 2024-06-12 01:29:35.252 \| NQH22-CME[M] Daily #1 \| Reloading chart. 2024-06-12 01:29:35.256 \| NQH22-CME[M] Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart Replay\Data\NQH22-CME.dly 2024-06-12 01:29:35.256 \| NQH22-CME[M] Daily #1 \| Chart data loading complete. 2024-06-12 01:29:43.043 \| File >> Disconnect selected. 2024-06-12 01:29:43.043 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-06-12 01:29:43.043 \| DTC Client socket (3) \| CloseSocket call. 2024-06-12 01:29:43.043 \| Denali Data Feed \| Disconnected from the server. 2024-06-12 01:29:43.043 \| SC Data - All Services \| Disconnected. 2024-06-12 01:29:43.043 \| DTC Client socket (3) \| Shutdown started. Waiting for graceful close. 2024-06-12 01:29:43.622 \| DTC Client socket (3) \| Socket gracefully closed by remote side. 2024-06-12 01:29:43.622 \| DTC Client socket (3) \| Closed. 2024-06-12 01:29:50.123 \| 2024-06-12 01:29:50.123 \| SC Data - All Services \| Connected to server complete. 2024-06-12 01:29:50.123 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-06-12 01:29:50.175 \| Mapping NQH22-CME to NQH22. Service code: cme 2024-06-12 01:29:50.175 \| Using symbol data fast lookup vector 2024-06-12 01:29:50.176 \| Denali Data Feed \| Starting real-time market data updates for: NQH22-CME (NQH22). ID: 1 Service code: cme 2024-06-12 01:29:50.176 \| Denali Data Feed \| Connecting to the server ds25-2.sierracharts.com. Port 443 2024-06-12 01:29:50.176 \| Denali Data Feed \| Requesting security definition data for: NQH22-CME (NQH22). ID: 1 2024-06-12 01:29:50.347 \| DTC Client socket (1) \| Creating socket. 2024-06-12 01:29:50.347 \| DTC Client socket (1) \| New receive buffer size: 0 2024-06-12 01:29:50.347 \| DTC Client socket (1) \| Connecting to IP: 67.214.125.9. 2024-06-12 01:29:50.572 \| Denali Data Feed \| Network connection to server complete. 2024-06-12 01:29:50.572 \| Denali Data Feed \| Starting socket receive thread. 2024-06-12 01:29:50.572 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-06-12 01:29:50.831 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-06-12 01:29:50.831 \| Denali Data Feed \| Sending logon request message. 2024-06-12 01:29:51.455 \| Denali Data Feed \| Received logon response. 2024-06-12 01:29:51.455 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-06-12 01:29:51.455 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-06-12 01:29:51.455 \| Denali Data Feed \| Successfully connected. 2024-06-12 01:29:51.455 \| Denali Data Feed \| Trading is not supported. 2024-06-12 01:29:51.455 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-06-12 01:29:51.455 \| Denali Data Feed \| Restarting real-time data updates for symbol: NQH22-CME -> NQH22 2024-06-12 01:29:51.799 \| Denali Data Feed \| Real-time data for symbol NQH22-CME is currently unavailable. 2024-06-12 01:29:51.799 \| Denali Data Feed \| Received security definition for symbol NQH22-CME

[2024-06-12 14:30:29] #32 [Go To First Post]
John - SC Support - Posts: 36238
Please do the following: - Select "Windows >> Message Log" - Select "Edit >> Clear Log" - Close (or put aside) the Message Log. - On the chart for NQH22-CME select "Edit >> Delete All Data and Download". Please get us your Message Log after this for us to take a look by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-13 09:54:40] #33 [Go To First Post]
Jimmyy - Posts: 221
2024-06-13 05:54:12.725 \| Software version: 2644 64-bit 2024-06-13 05:54:12.759 \| OpenGL enabled (NVIDIA Corporation/GeForce GTX 1650/PCIe/SSE2) 2024-06-13 05:54:12.759 \| Primary Thread ID: 18680 2024-06-13 05:54:12.759 \| Usage end date: 2024-07-05 2024-06-13 05:54:12.759 \| Enabled for: Advanced Features 2. 2024-06-13 05:54:12.759 \| Enabled for: Sierra Chart Historical Data Service. 2024-06-13 05:54:12.759 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-13 05:54:12.759 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-06-13 05:54:12.759 \| Enabled for exchange2: CME 2024-06-13 05:54:12.759 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-13 05:54:12.759 \| Current selected Data/Trading service: SC Data - All Services 2024-06-13 05:54:12.759 \| Custom symbol settings values: enabled 2024-06-13 05:54:12.759 \| Chart Update Interval: 100 2024-06-13 05:54:12.759 \| Intraday Data Storage Time Unit: 0 2024-06-13 05:54:12.759 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-06-13 05:54:12.759 \| 2024-06-13 09:54:12 Local computer time in UTC 2024-06-13 05:54:12.759 \| 2024-06-13 05:54:12 Local computer time in SC Time Zone 2024-06-13 05:54:12.759 \| 2024-06-13 09:52:51 Server time in UTC 2024-06-13 05:54:12.759 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-06-13 05:54:12.759 \| Program path: C:\SierraChart Replay\ 2024-06-13 05:54:12.759 \| Data Files path: C:\SierraChart Replay\Data\ 2024-06-13 05:54:12.759 \| OS Version Number: 10.0 2024-06-13 05:54:12.759 \| Locale Setting: C 2024-06-13 05:54:12.759 \| DLLs: UserContributedStudies_64.dll 2024-06-13 05:54:12.759 \| Allowed protected custom studies: 2024-06-13 05:54:12.759 \| Crash reporter started: true 2024-06-13 05:54:12.759 \| 2024-06-13 05:54:16.620 \| Added historical Daily data request for NQH22-CME to the queue. 2024-06-13 05:54:16.620 \| Triggering next historical data download in queue. 2024-06-13 05:54:16.620 \| HD Request # 8 \| Downloading Historical Daily chart data for NQH22-CME. Starting date: 2024-02-14. Service: scdataallservices 2024-06-13 05:54:19.674 \| HD Request # 8 \| Requesting historical Daily data for NQH22 starting at 2024-02-13. SC External HD service. 2024-06-13 05:54:20.470 \| HD Request # 8 \| Bytes received: 1 2024-06-13 05:54:20.470 \| HD Request # 8 \| Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH22-CME 2024-06-13 05:54:20.470 \| HD Request # 8 \| Completion time: 4s. 2024-06-13 05:54:20.470 \| HD Request # 8 \| Daily data download complete for NQH22-CME. Unique request ID: 8 2024-06-13 05:54:20.470 \| Removing historical data download ID 8. 2024-06-13 05:54:20.470 \| 2024-06-13 05:54:20.470 \| No download requests in the queue to start downloads for. 2024-06-13 05:54:20.522 \| NQH22-CME[M] Daily #5 \| Reloading chart. 2024-06-13 05:54:20.530 \| NQH22-CME[M] Daily #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart Replay\Data\NQH22-CME.dly 2024-06-13 05:54:20.531 \| NQH22-CME[M] Daily #5 \| Chart data loading complete. After few seconds this got added to the msg log 2024-06-13 05:54:55.798 \| HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-06-13 05:54:56.774 \| HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * Date Time Of Last Edit: 2024-06-13 09:55:49

[2024-06-15 11:09:34] #34 [Go To First Post]
Jimmyy - Posts: 221
Bump

[2024-06-17 14:01:03] #35 [Go To First Post]
Sierra_Chart Engineering - Posts: 17154
We see you are in India and we think this is related to network connectivity problems with degraded connectivity to various areas of the world like India due to changes by one of the ISPs we have been using. We are gradually resolving this issue and should be all done in about a week. Update to the latest release: Software Download: Fast Update For now we need you to follow the instructions below: For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Use one of the following servers: ds32.sierracharts.com ds32-2.sierracharts.com ds25.sierracharts.com ds25-2.sierracharts.com For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Set it to ds32.sierracharts.com And then you will need to reconnect with File >> Reconnect. The Internet connectivity with these servers will be fine. The routing goes over Tata communications in Ashburn Virginia and then from there on the packets go to India eastward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-17 14:01:29

[2024-06-17 14:29:57] #36 [Go To First Post]
Jimmyy - Posts: 221
Hi, I tried all 4 servers you mentioned and its still the same. I had a very good feeling this is not related to that.

[2024-06-17 17:01:09] #37 [Go To First Post]
John - SC Support - Posts: 36238
After changing the server, did you select "Edit >> Delete All Data and Download" in the chart for NQH22-CME? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-17 17:15:24] #38 [Go To First Post]
Jimmyy - Posts: 221
Yes thats what I did

[2024-06-17 17:59:40] #39 [Go To First Post]
Jimmyy - Posts: 221
I also just redownloaded the whole 2022 continuous data in a different installation and still the same. Are you guys able to manually get me these files ? I dont think they are going to be very big to upload. Date Time Of Last Edit: 2024-06-17 18:01:38

[2024-06-17 18:21:48] #40 [Go To First Post]
John - SC Support - Posts: 36238
Here is the ESU22-CME daily file. We are still not understanding why you are having a problem with this one file. Hopefully this will resolve it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


Private File

[2024-06-18 06:22:01] #41 [Go To First Post]
Jimmyy - Posts: 221
I wanted for NQ. But its ok. I fresh installed a new copy of SC and then I was able to download the daily files. Something is wrong related to daily data with my already installed SC

[2024-06-18 14:23:56] #42 [Go To First Post]
John - SC Support - Posts: 36238
We are glad you got it worked out. Sorry we sent the wrong file. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-07-01 12:56:28] #43 [Go To First Post]
Jimmyy - Posts: 221
Hi, I am replaying FDAX from EUREX. In the trade activity log its showing me profit/loss in USD. I want it to be EUR. Is that possible? Thanks

[2024-07-01 15:57:26] #44 [Go To First Post]
John - SC Support - Posts: 36238
Refer to the following: Global Trade Settings Windows: Common Profit/Loss Currency (Global Settings >> General Trade Settings >> General) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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