Support Board
Date/Time: Wed, 27 Nov 2024 08:52:49 +0000
No real-time datas
View Count: 1024
| [2014-08-20 11:02:29] |
| sts - Posts: 9 |
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Intraday data recording state for symbol 6E.20140900.CME_Fo is set to pending. | 2014-08-20 14:18:01 HD Request # 4 | Downloading Intraday chart data for 6E.20140900.CME_Fo to the file 6E.20140900.CME_Fo.scid. Service: cme | 2014-08-20 14:18:01 HD Request # 4 | Download start Date-Time: 2014-08-20 14:01:34.0 | 2014-08-20 14:18:01 HD Request # 4 | Using server: scdf2.sierracharts.com port 80 | 2014-08-20 14:18:01 CTS FIX: Received Account List collateral report. | 2014-08-20 14:18:01 CTS FIX: Subscribing to account: nt* | 2014-08-20 14:18:01 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-20 14:18:01 Socket (1328) | Connected. | 2014-08-20 14:18:02 HD Request # 4 | Sending historical data logon request message. | 2014-08-20 14:18:02 CTS T4 FIX | Sending security definition request for symbol 6E.20140900.CME_Fo | 2014-08-20 14:18:02 CTS T4 FIX | Received matching security definition for symbol 6E.20140900.CME_Fo. Subscribing to data. | 2014-08-20 14:18:02 CTS T4 FIX | Received 1 security definitions for underlying symbol 6E | 2014-08-20 14:18:02 Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-20 14:18:03 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-08-20 14:01:34. Record interval: 30. Symbol: 6EU4 | 2014-08-20 14:18:03 HD Request # 4 | Decompressing data. | 2014-08-20 14:18:03 HD Request # 4 | Receiving Intraday data for 6E.20140900.CME_Fo starting at 2014-08-20 14:01:34 | 2014-08-20 14:18:03 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-08-20 14:01:34 | 2014-08-20 14:18:03 Socket (1328) | Shutdown and closed. | 2014-08-20 14:18:03 The network socket for historical data has been closed. | 2014-08-20 14:18:03 HD Request # 4 | Received 14 records from 2014-08-20 14:01:34 to 2014-08-20 14:08:04 (6.5 minutes) and wrote 14 records for 6E.20140900.CME_Fo | 2014-08-20 14:18:03 HD Request # 4 | Intraday download COMPLETE for 6E.20140900.CME_Fo. Completion time: 2s | 2014-08-20 14:18:03 Real-time Intraday chart data file updates started for 6E.20140900.CME_Fo | 2014-08-20 14:18:03 |
| [2014-08-20 16:13:17] |
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This is not related to the problem, however uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. You need to contact your broker/trading service and make sure your CTS account is properly authorized for CME markets. You are receiving a market data reject: Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-20 14:18:03 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-20 18:00:10] |
| sts - Posts: 9 |
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It doesn't help "Allow Support for Sierra Chart Data Feeds" But on one coumputer it's working without problems, and on another computer it does not working (this is my basic computer), this is awfull :( |
| [2014-08-20 18:02:55] |
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Contact your broker about this. The market data request for that symbol is being rejected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-20 18:08:01] |
| sts - Posts: 9 |
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Ok, but I don't understand why on one coumputer it working and on another it doesn't working. If problem in broker then it must not working on both computers.
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| [2014-08-20 20:03:02] |
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We do not know. CTS can answer that question. It is quite clear you are receiving a market data reject: Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-20 14:18:03 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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