Support Board
Date/Time: Sun, 24 Nov 2024 13:41:20 +0000
MESM24 Chart not Updating
View Count: 184
| [2024-05-28 14:58:37] |
| User245780 - Posts: 17 |
|
Hello, My Chart was updating correctly last night on my desktop and laptop. However, this morning my desktop charts are not updating and are locked. I have restarted the program several times. They update and then stop again. I've also restarted my desktop computer as well. I've looked for an answer to my problem in the FAQ and forum but don't see anything. Please advise. Thank you. -Greg Mills |
| [2024-05-28 15:20:59] |
| Sierra_Chart Engineering - Posts: 17156 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-28 17:06:51] |
| User245780 - Posts: 17 |
|
2024-05-28 09:59:23.192 | Software version: 2642 64-bit 2024-05-28 09:59:23.192 | Primary Thread ID: 23520 2024-05-28 09:59:23.192 | Usage end date: 2024-11-13 2024-05-28 09:59:23.192 | Enabled for: Sierra Chart Historical Data Service. 2024-05-28 09:59:23.192 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-05-28 09:59:23.192 | Enabled for: Delayed Denali Exchange Data Feed. 2024-05-28 09:59:23.192 | Enabled for exchange2: CME 2024-05-28 09:59:23.192 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-05-28 09:59:23.192 | Current selected Data/Trading service: Teton CME Order Routing 2024-05-28 09:59:23.192 | Custom symbol settings values: disabled 2024-05-28 09:59:23.192 | Chart Update Interval: 40 2024-05-28 09:59:23.192 | Intraday Data Storage Time Unit: 0 2024-05-28 09:59:23.192 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-05-28 09:59:23.192 | 2024-05-28 16:59:23 Local computer time in UTC 2024-05-28 09:59:23.192 | 2024-05-28 09:59:23 Local computer time in SC Time Zone 2024-05-28 09:59:23.192 | 2024-05-28 14:22:49 Server time in UTC 2024-05-28 09:59:23.192 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-05-28 09:59:23.192 | Program path: C:\SierraChart\SierraChartTransActMA\ 2024-05-28 09:59:23.192 | Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ 2024-05-28 09:59:23.192 | OS Version Number: 10.0 2024-05-28 09:59:23.193 | Locale Setting: C 2024-05-28 09:59:23.193 | DLLs: emini-player_64.dll, eminiplayer.dll, EminiPlayerIntradaySuite.dll, EminiPlayerIntradaySuite_64.dll, RobHoffmanTRP.dll, RobHoffmanTRP_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2024-05-28 09:59:23.193 | Allowed protected custom studies: EMiniPlayer, EminiPlayer Intraday Suite, Rob Hoffman TRP 2024-05-28 09:59:23.193 | Crash reporter started: true 2024-05-28 09:59:23.193 | 2024-05-28 09:59:31.009 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-05-28 09:59:31.010 | DTC Client socket (3) | Creating socket. 2024-05-28 09:59:31.010 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 09:59:31.010 | DTC Client socket (3) | Connecting to IP: 38.103.112.187. 2024-05-28 09:59:31.130 | Denali Data Feed | Network connection to server complete. 2024-05-28 09:59:31.130 | Denali Data Feed | Starting socket receive thread. 2024-05-28 09:59:31.130 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 09:59:31.529 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 09:59:31.529 | Denali Data Feed | Sending logon request message. 2024-05-28 09:59:32.052 | Denali Data Feed | Received logon response. 2024-05-28 09:59:32.052 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 09:59:32.052 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 09:59:32.052 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 09:59:32.052 | Denali Data Feed | Failed connections: 627 2024-05-28 09:59:32.052 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 09:59:32.052 | DTC Client socket (3) | CloseSocket call. 2024-05-28 09:59:32.052 | Denali Data Feed | Disconnected from the server. 2024-05-28 09:59:32.052 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 09:59:32.052 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 09:59:32.228 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 09:59:32.228 | DTC Client socket (3) | Closed. 2024-05-28 09:59:52.586 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 2024-05-28 09:59:52.587 | DTC Client socket (3) | Creating socket. 2024-05-28 09:59:52.587 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 09:59:52.587 | DTC Client socket (3) | Connecting to IP: 38.103.112.198. 2024-05-28 09:59:52.984 | Denali Data Feed | Network connection to server complete. 2024-05-28 09:59:52.984 | Denali Data Feed | Starting socket receive thread. 2024-05-28 09:59:52.984 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 09:59:53.505 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 09:59:53.505 | Denali Data Feed | Sending logon request message. 2024-05-28 09:59:54.026 | Denali Data Feed | Received logon response. 2024-05-28 09:59:54.026 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 09:59:54.026 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 09:59:54.026 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 09:59:54.026 | Denali Data Feed | Failed connections: 628 2024-05-28 09:59:54.026 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 09:59:54.026 | DTC Client socket (3) | CloseSocket call. 2024-05-28 09:59:54.026 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 09:59:54.026 | Denali Data Feed | Disconnected from the server. 2024-05-28 09:59:54.026 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 09:59:54.087 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 09:59:54.087 | DTC Client socket (3) | Closed. 2024-05-28 10:00:11.472 | Saved Chartbook: MES_D_60_30_15.Cht. Time: 0.0016 seconds. 2024-05-28 10:00:11.992 | Saved Chartbook: TRP_Micro_ES_60_5_1 Min.Cht. Time: 0.5167 seconds. 2024-05-28 10:00:11.998 | Saved Chartbook: MES_EminiPlayer.Cht. Time: 0.0024 seconds. 2024-05-28 10:00:12.803 | Unsubscribed from market depth data for MESM24_FUT_CME 2024-05-28 10:00:14.020 | Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 2024-05-28 10:00:14.021 | DTC Client socket (3) | Creating socket. 2024-05-28 10:00:14.021 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:00:14.021 | DTC Client socket (3) | Connecting to IP: 38.103.112.183. 2024-05-28 10:00:14.078 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:00:14.078 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:00:14.078 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:00:14.152 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:00:14.152 | Denali Data Feed | Sending logon request message. 2024-05-28 10:00:14.639 | Denali Data Feed | Received logon response. 2024-05-28 10:00:14.639 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:00:14.639 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:00:14.639 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:00:14.639 | Denali Data Feed | Failed connections: 629 2024-05-28 10:00:14.639 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:00:14.639 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:00:14.639 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:00:14.639 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:00:14.639 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:00:14.698 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:00:14.698 | DTC Client socket (3) | Closed. 2024-05-28 10:00:34.627 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-05-28 10:00:34.627 | DTC Client socket (3) | Creating socket. 2024-05-28 10:00:34.627 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:00:34.627 | DTC Client socket (3) | Connecting to IP: 38.103.112.187. 2024-05-28 10:00:34.691 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:00:34.691 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:00:34.691 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:00:34.782 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:00:34.782 | Denali Data Feed | Sending logon request message. 2024-05-28 10:00:35.306 | Denali Data Feed | Received logon response. 2024-05-28 10:00:35.306 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:00:35.306 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:00:35.306 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:00:35.306 | Denali Data Feed | Failed connections: 630 2024-05-28 10:00:35.306 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:00:35.307 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:00:35.307 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:00:35.307 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:00:35.307 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:00:35.370 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:00:35.370 | DTC Client socket (3) | Closed. 2024-05-28 10:00:51.504 | MESM24_FUT_CME 5 Min #1 | Reloading chart. 2024-05-28 10:00:52.504 | MESM24_FUT_CME[M] 5 Min #1 | Chart data loading complete. 2024-05-28 10:00:55.304 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2024-05-28 10:00:55.324 | DTC Client socket (3) | Creating socket. 2024-05-28 10:00:55.324 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:00:55.324 | DTC Client socket (3) | Connecting to IP: 38.103.112.188. 2024-05-28 10:00:55.479 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:00:55.479 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:00:55.479 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:00:55.560 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:00:55.560 | Denali Data Feed | Sending logon request message. 2024-05-28 10:00:55.684 | Denali Data Feed | Received logon response. 2024-05-28 10:00:55.684 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:00:55.684 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:00:55.684 | Denali Data Feed | Logon error received from server: Maximum connections reached. 2024-05-28 10:00:55.684 | Denali Data Feed | Failed connections: 631 2024-05-28 10:00:55.684 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:00:55.684 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:00:55.684 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:00:55.684 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:00:55.684 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-28 10:00:55.786 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:00:55.786 | DTC Client socket (3) | Closed. 2024-05-28 10:00:58.685 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2024-05-28 10:00:58.685 | DTC Client socket (3) | Creating socket. 2024-05-28 10:00:58.685 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:00:58.685 | DTC Client socket (3) | Connecting to IP: 38.142.170.155. 2024-05-28 10:00:58.710 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:00:58.710 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:00:58.710 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:00:58.742 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:00:58.742 | Denali Data Feed | Sending logon request message. 2024-05-28 10:00:58.776 | Denali Data Feed | Received logon response. 2024-05-28 10:00:58.776 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:00:58.776 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:00:58.776 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-05-28 10:00:58.776 | Denali Data Feed | Failed connections: 632 2024-05-28 10:00:58.776 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:00:58.776 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:00:58.776 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:00:58.776 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:00:58.776 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-28 10:00:58.805 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:00:58.806 | DTC Client socket (3) | Closed. 2024-05-28 10:01:01.771 | Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 2024-05-28 10:01:01.772 | DTC Client socket (3) | Creating socket. 2024-05-28 10:01:01.772 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:01:01.772 | DTC Client socket (3) | Connecting to IP: 38.103.112.184. 2024-05-28 10:01:01.834 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:01:01.834 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:01:01.834 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:01:01.930 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:01:01.930 | Denali Data Feed | Sending logon request message. 2024-05-28 10:01:02.409 | Denali Data Feed | Received logon response. 2024-05-28 10:01:02.409 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:01:02.409 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:01:02.409 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:01:02.409 | Denali Data Feed | Failed connections: 633 2024-05-28 10:01:02.409 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:01:02.409 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:01:02.409 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:02.409 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:01:02.409 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:01:02.553 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:01:02.553 | DTC Client socket (3) | Closed. 2024-05-28 10:01:22.409 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2024-05-28 10:01:22.409 | DTC Client socket (3) | Creating socket. 2024-05-28 10:01:22.409 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:01:22.409 | DTC Client socket (3) | Connecting to IP: 38.103.112.188. 2024-05-28 10:01:22.473 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:01:22.473 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:01:22.474 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:01:22.562 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:01:22.562 | Denali Data Feed | Sending logon request message. 2024-05-28 10:01:22.628 | Denali Data Feed | Received logon response. 2024-05-28 10:01:22.628 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:01:22.628 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:01:22.628 | Denali Data Feed | Logon error received from server: Maximum connections reached. 2024-05-28 10:01:22.628 | Denali Data Feed | Failed connections: 634 2024-05-28 10:01:22.628 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:01:22.628 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:01:22.628 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:22.628 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:01:22.628 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-28 10:01:22.688 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:01:22.688 | DTC Client socket (3) | Closed. 2024-05-28 10:01:25.633 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 10048 2024-05-28 10:01:25.638 | DTC Client socket (3) | Creating socket. 2024-05-28 10:01:25.638 | DTC Client socket (3) | New receive buffer size: 0 2024-05-28 10:01:25.638 | DTC Client socket (3) | Connecting to IP: 38.103.85.68. 2024-05-28 10:01:25.714 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:01:25.714 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:01:25.714 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:01:25.828 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:01:25.828 | Denali Data Feed | Sending logon request message. 2024-05-28 10:01:25.982 | File >> Disconnect selected. 2024-05-28 10:01:25.983 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-05-28 10:01:25.983 | DTC Client socket (1) | CloseSocket call. 2024-05-28 10:01:25.983 | DTC Client socket (1) | Max send buffers used during socket life: 4 2024-05-28 10:01:25.983 | DTC Client socket (1) | Max send buffer size during socket life: 236 2024-05-28 10:01:25.983 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:25.991 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:01:25.991 | DTC Client socket (3) | CloseSocket call. 2024-05-28 10:01:25.991 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:25.991 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:01:25.991 | SC Data with Depth | Waiting for socket receive thread to end 2024-05-28 10:01:25.991 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:01:25.991 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:25.991 | SC Data with Depth | Disconnected from the server. 2024-05-28 10:01:25.991 | Teton CME Order Routing | Disconnected. 2024-05-28 10:01:26.030 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 10:01:26.030 | DTC Client socket (1) | Closed. 2024-05-28 10:01:26.097 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:01:26.097 | DTC Client socket (2) | Closed. 2024-05-28 10:01:26.133 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-05-28 10:01:26.133 | DTC Client socket (3) | Closed. 2024-05-28 10:01:38.240 | 2024-05-28 10:01:38.241 | Teton CME Order Routing | Firm: Phillip Capital 2024-05-28 10:01:38.241 | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11089 2024-05-28 10:01:38.269 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 10:01:38.269 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 10:01:38.269 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-05-28 10:01:38.318 | Teton CME Order Routing | Network connection to server complete. 2024-05-28 10:01:38.318 | Teton CME Order Routing | Starting socket receive thread. 2024-05-28 10:01:38.318 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-05-28 10:01:38.496 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-05-28 10:01:38.496 | Teton CME Order Routing | Sending logon request message. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Received logon response. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Server Name: SC DTC Server. Build=50039. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:01:38.782 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Trading is supported. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Order cancel and replace is supported. 2024-05-28 10:01:38.782 | Teton CME Order Routing | OCO Orders supported. 2024-05-28 10:01:38.782 | Teton CME Order Routing | Bracket Orders supported. 2024-05-28 10:01:38.782 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-05-28 10:01:38.782 | Teton CME Order Routing | Connected to server complete. 2024-05-28 10:01:38.783 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-05-28 10:01:38.783 | Updated verified funded futures trading account ending date to: 2024-06-27 17:01:38 2024-05-28 10:01:38.783 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-05-28 10:01:38.788 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-05-24 14:31:49.696811 2024-05-28 10:01:38.822 | Mapping MESM24_FUT_CME to MESM24. Service code: cme 2024-05-28 10:01:38.822 | Using symbol data fast lookup vector 2024-05-28 10:01:38.822 | Denali Data Feed | Starting real-time market data updates for: MESM24_FUT_CME (MESM24). ID: 1 Service code: cme 2024-05-28 10:01:38.822 | Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 10048 2024-05-28 10:01:38.822 | Denali Data Feed | Requesting security definition data for: MESM24_FUT_CME (MESM24). ID: 1 2024-05-28 10:01:38.822 | Added historical Intraday data request for MESM24_FUT_CME to the queue. 2024-05-28 10:01:38.822 | Intraday data recording state for symbol MESM24_FUT_CME is set to download 'Pending'. 2024-05-28 10:01:38.822 | Triggering next historical data download in queue. 2024-05-28 10:01:38.823 | DTC Client socket (2) | Creating socket. 2024-05-28 10:01:38.823 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:01:38.823 | DTC Client socket (2) | Connecting to IP: 38.142.127.146. 2024-05-28 10:01:38.831 | Delaying start of download for MESM24_FUT_CME. 2024-05-28 10:01:38.831 | Updated verified funded futures trading account ending date to: 2024-06-27 17:01:38 2024-05-28 10:01:38.835 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=7PN0116 2024-05-28 10:01:38.837 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=7PN0122 2024-05-28 10:01:38.881 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESM24_FUT_CME 2024-05-28 10:01:38.881 | Teton CME Order Routing | Received security definition for symbol MESM24_FUT_CME 2024-05-28 10:01:38.885 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:01:38.885 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:01:38.885 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:01:38.967 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:01:38.967 | Denali Data Feed | Sending logon request message. 2024-05-28 10:01:39.030 | Denali Data Feed | Received logon response. 2024-05-28 10:01:39.030 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:01:39.030 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:01:39.030 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-05-28 10:01:39.030 | Denali Data Feed | Failed connections: 635 2024-05-28 10:01:39.030 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:01:39.031 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:01:39.031 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:39.031 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:01:39.031 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-28 10:01:39.094 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:01:39.094 | DTC Client socket (2) | Closed. 2024-05-28 10:01:42.043 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 443 2024-05-28 10:01:42.062 | DTC Client socket (2) | Creating socket. 2024-05-28 10:01:42.062 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:01:42.062 | DTC Client socket (2) | Connecting to IP: 38.103.112.197. 2024-05-28 10:01:42.173 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:01:42.173 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:01:42.173 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:01:42.270 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:01:42.270 | Denali Data Feed | Sending logon request message. 2024-05-28 10:01:42.753 | Denali Data Feed | Received logon response. 2024-05-28 10:01:42.753 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:01:42.753 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:01:42.753 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:01:42.753 | Denali Data Feed | Failed connections: 636 2024-05-28 10:01:42.753 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:01:42.753 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:01:42.753 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:01:42.753 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:01:42.753 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:01:42.819 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:01:42.819 | DTC Client socket (2) | Closed. 2024-05-28 10:02:02.750 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2024-05-28 10:02:02.751 | DTC Client socket (2) | Creating socket. 2024-05-28 10:02:02.751 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:02:02.751 | DTC Client socket (2) | Connecting to IP: 38.103.112.187. 2024-05-28 10:02:02.858 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:02:02.858 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:02:02.858 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:02:02.960 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:02:02.960 | Denali Data Feed | Sending logon request message. 2024-05-28 10:02:03.451 | Denali Data Feed | Received logon response. 2024-05-28 10:02:03.451 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:02:03.451 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:02:03.451 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:02:03.451 | Denali Data Feed | Failed connections: 637 2024-05-28 10:02:03.451 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:02:03.451 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:02:03.451 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:02:03.451 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:02:03.451 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:02:03.574 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:02:03.574 | DTC Client socket (2) | Closed. 2024-05-28 10:02:09.806 | HD Request # 9 | Downloading Intraday chart data for MESM24_FUT_CME to the file MESM24_FUT_CME.scid. Service: cme 2024-05-28 10:02:09.807 | HD Request # 9 | Download start date-time: 2024-05-28 09:08:52.000000. File last date-time: 2024-05-28 09:08:52.041000 2024-05-28 10:02:09.807 | HD Request # 9 | Using server: ds26.sierracharts.com port 10149 2024-05-28 10:02:09.807 | Socket (2) | Creating socket. 2024-05-28 10:02:09.807 | Socket (2) | New receive buffer size: 0 2024-05-28 10:02:09.807 | Socket (2) | Connecting to IP: 38.103.112.197. 2024-05-28 10:02:10.025 | HD Request # 9 | Setting DTC encoding to Binary VLS 2024-05-28 10:02:10.025 | HD Request # 9 | Sending historical data logon request message. 2024-05-28 10:02:10.353 | HD Request # 9 | Requesting Intraday data. Start date-time: 2024-05-28 09:08:52. Record interval: 0. Symbol: MESM24 2024-05-28 10:02:10.435 | HD Request # 9 | Decompressing data. 2024-05-28 10:02:10.539 | HD Request # 9 | Receiving Intraday data for MESM24_FUT_CME starting at 2024-05-28 09:08:52.041000 2024-05-28 10:02:10.803 | Socket (2) | CloseSocket call. 2024-05-28 10:02:10.803 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:02:10.803 | Historical data download thread signaled to stop. 2024-05-28 10:02:10.804 | HD Request # 9 | Timestamp of first Intraday data file record written: 2024-05-28 09:08:53.208000. 2024-05-28 10:02:10.804 | HD Request # 9 | Received 22637 Intraday data records from 2024-05-28 09:08:52.041000 to 2024-05-28 10:02:07.244000 (53.3 minutes. Delay: 3.6 seconds) and wrote 22636 records for MESM24_FUT_CME 2024-05-28 10:02:10.806 | HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2024-05-28 17:02:07.244000 2024-05-28 10:02:10.806 | HD Request # 9 | Completion time: 1s. 2024-05-28 10:02:10.806 | HD Request # 9 | Intraday data download complete for MESM24_FUT_CME. Unique request ID: 9 2024-05-28 10:02:10.806 | Removing historical data download ID 9. 2024-05-28 10:02:10.806 | Real-time Intraday chart data file updates started for MESM24_FUT_CME 2024-05-28 10:02:10.806 | Intraday chart data file opened for MESM24_FUT_CME 2024-05-28 10:02:10.806 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2024-05-28 10:02:10.806 | 2024-05-28 10:02:10.806 | No download requests in the queue to start downloads for. 2024-05-28 10:02:10.806 | Historical data for MESM24_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-05-28 10:02:10.947 | Socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:02:10.947 | Socket (2) | Closed. 2024-05-28 10:02:23.442 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 2024-05-28 10:02:23.442 | DTC Client socket (2) | Creating socket. 2024-05-28 10:02:23.443 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:02:23.443 | DTC Client socket (2) | Connecting to IP: 38.103.112.198. 2024-05-28 10:02:23.502 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:02:23.502 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:02:23.502 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:02:23.603 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:02:23.603 | Denali Data Feed | Sending logon request message. 2024-05-28 10:02:24.073 | Denali Data Feed | Received logon response. 2024-05-28 10:02:24.073 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:02:24.073 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:02:24.073 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:02:24.073 | Denali Data Feed | Failed connections: 638 2024-05-28 10:02:24.073 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:02:24.074 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:02:24.074 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:02:24.074 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:02:24.074 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:02:24.135 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:02:24.135 | DTC Client socket (2) | Closed. 2024-05-28 10:02:44.071 | Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 2024-05-28 10:02:44.072 | DTC Client socket (2) | Creating socket. 2024-05-28 10:02:44.072 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:02:44.072 | DTC Client socket (2) | Connecting to IP: 38.103.112.183. 2024-05-28 10:02:44.185 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:02:44.185 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:02:44.185 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:02:44.245 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:02:44.245 | Denali Data Feed | Sending logon request message. 2024-05-28 10:02:44.721 | Denali Data Feed | Received logon response. 2024-05-28 10:02:44.721 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:02:44.721 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:02:44.721 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:02:44.721 | Denali Data Feed | Failed connections: 639 2024-05-28 10:02:44.721 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:02:44.722 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:02:44.722 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:02:44.722 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:02:44.722 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:02:44.841 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:02:44.841 | DTC Client socket (2) | Closed. 2024-05-28 10:03:04.732 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-05-28 10:03:04.732 | DTC Client socket (2) | Creating socket. 2024-05-28 10:03:04.733 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:03:04.733 | DTC Client socket (2) | Connecting to IP: 38.103.112.187. 2024-05-28 10:03:04.913 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:03:04.913 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:03:04.913 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:03:04.999 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:03:04.999 | Denali Data Feed | Sending logon request message. 2024-05-28 10:03:05.062 | Denali Data Feed | Received logon response. 2024-05-28 10:03:05.062 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:03:05.062 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:03:05.062 | Denali Data Feed | Logon error received from server: Maximum connections reached. 2024-05-28 10:03:05.062 | Denali Data Feed | Failed connections: 640 2024-05-28 10:03:05.062 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:03:05.062 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:03:05.062 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:03:05.062 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:03:05.062 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-05-28 10:03:05.124 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:03:05.124 | DTC Client socket (2) | Closed. 2024-05-28 10:03:08.068 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2024-05-28 10:03:08.069 | DTC Client socket (2) | Creating socket. 2024-05-28 10:03:08.069 | DTC Client socket (2) | New receive buffer size: 0 2024-05-28 10:03:08.069 | DTC Client socket (2) | Connecting to IP: 38.103.112.188. 2024-05-28 10:03:08.133 | Denali Data Feed | Network connection to server complete. 2024-05-28 10:03:08.133 | Denali Data Feed | Starting socket receive thread. 2024-05-28 10:03:08.133 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-05-28 10:03:08.291 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-05-28 10:03:08.291 | Denali Data Feed | Sending logon request message. 2024-05-28 10:03:08.803 | Denali Data Feed | Received logon response. 2024-05-28 10:03:08.803 | Denali Data Feed | Server Name: RealTimeServer. 2024-05-28 10:03:08.803 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-05-28 10:03:08.803 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-05-28 10:03:08.803 | Denali Data Feed | Failed connections: 641 2024-05-28 10:03:08.803 | Denali Data Feed | Waiting for socket receive thread to end 2024-05-28 10:03:08.803 | DTC Client socket (2) | CloseSocket call. 2024-05-28 10:03:08.803 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-28 10:03:08.803 | Denali Data Feed | Disconnected from the server. 2024-05-28 10:03:08.803 | Denali Data Feed | Data feed disconnected. Will reconnect in 20 seconds. 2024-05-28 10:03:08.905 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-28 10:03:08.905 | DTC Client socket (2) | Closed. |
| [2024-05-28 19:09:27] |
| Sierra_Chart Engineering - Posts: 17156 |
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This is the problem: 2024-05-28 10:02:24.073 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-28 19:09:41
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