Support Board
Date/Time: Sun, 24 Nov 2024 13:45:35 +0000
Data feed connection issue
View Count: 299
| [2024-05-28 14:44:48] |
| sifsalih - Posts: 5 |
|
Hi, I can't connect to my rithmic data feed even though password and username is correct. this is what my message log shows when i try to connect: 2024-05-28 07:22:56.320 | Trade activity files set size: 1142 2024-05-28 07:22:56.330 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-05-28 07:22:56.330 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-05-28 07:22:56.330 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-05-28 07:22:56.372 | Created the DTC Protocol server. 2024-05-28 07:22:56.373 | DTC Protocol Server listening on port 11099. 2024-05-28 07:22:56.373 | Reading Internal Order ID file. 2024-05-28 07:22:56.399 | Reading Trade Orders file. 2024-05-28 07:22:56.400 | Reading Trade Positions file. 2024-05-28 07:22:56.400 | Reading Trade Account Data files. 2024-05-28 07:22:56.404 | UDPListener (1716). Port 22904 | Listening on UDP port 22904. 2024-05-28 07:22:56.404 | Software version: 2642 64-bit 2024-05-28 07:22:56.404 | Primary Thread ID: 7940 2024-05-28 07:22:56.404 | Usage end date: 2024-06-13 2024-05-28 07:22:56.404 | Enabled for: Advanced Features 2. 2024-05-28 07:22:56.404 | Enabled for: Sierra Chart Historical Data Service. 2024-05-28 07:22:56.404 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-05-28 07:22:56.404 | Enabled for: Delayed Denali Exchange Data Feed. 2024-05-28 07:22:56.404 | Enabled for exchange2: CME 2024-05-28 07:22:56.404 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-05-28 07:22:56.404 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-05-28 07:22:56.404 | Custom symbol settings values: enabled 2024-05-28 07:22:56.404 | Chart Update Interval: 500 2024-05-28 07:22:56.404 | Intraday Data Storage Time Unit: 1 2024-05-28 07:22:56.404 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-05-28 07:22:56.404 | 2024-05-28 14:22:56 Local computer time in UTC 2024-05-28 07:22:56.404 | 2024-05-28 07:22:56 Local computer time in SC Time Zone 2024-05-28 07:22:56.404 | 2024-05-28 14:22:51 Server time in UTC 2024-05-28 07:22:56.404 | Local computer UTC time and Server UTC time difference: 4 seconds. 2024-05-28 07:22:56.404 | Program path: C:\SierraChart\ 2024-05-28 07:22:56.404 | Data Files path: C:\SierraChart\Data\ 2024-05-28 07:22:56.405 | OS Version Number: 10.0 2024-05-28 07:22:56.405 | Locale Setting: C 2024-05-28 07:22:56.405 | DLLs: UserContributedStudies_64.dll 2024-05-28 07:22:56.405 | Allowed protected custom studies: 2024-05-28 07:22:56.405 | Crash reporter started: true 2024-05-28 07:22:56.405 | 2024-05-28 07:22:56.441 | Created the DTC Protocol historical data server. 2024-05-28 07:22:56.443 | HD Server Manager | Listening on port 11098. 2024-05-28 07:22:56.443 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-05-28 07:22:56.497 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:22:56.605 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-05-28 07:22:56.605 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-05-28 07:22:56.768 | Received 5 login tokens. 2024-05-28 07:22:57.548 | Symbol settings MD5 received. Request ID: 1. 2024-05-28 07:22:57.548 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-05-28 07:22:57.850 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-05-28 07:22:57.850 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-05-28 07:22:57.932 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-05-28 07:22:57.932 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-05-28 07:22:58.946 | Requested user files to download. 2024-05-28 07:23:03.703 | 2024-05-28 07:23:03.704 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:23:03.707 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:23:03.708 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:23:03.708 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:23:03.708 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:23:03.792 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:23:03.793 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:23:03.793 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:23:03.793 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:23:04.038 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:23:04.038 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:23:04.038 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:23:04.038 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:23:04.038 | Rithmic Direct - DTC | Failed connections: 1 2024-05-28 07:23:04.038 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:23:04.038 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:04.093 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:23:04.094 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:23:04.094 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:23:04.094 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:23:04.094 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:04.171 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:23:04.171 | DTC Client socket (1) | Closed. 2024-05-28 07:23:08.087 | 2024-05-28 07:23:08.087 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:23:08.087 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:23:08.090 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:23:08.090 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:23:08.090 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:23:08.237 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:23:08.237 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:23:08.238 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:23:08.238 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:23:08.496 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:23:08.496 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:23:08.496 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:23:08.496 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:23:08.496 | Rithmic Direct - DTC | Failed connections: 2 2024-05-28 07:23:08.496 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:23:08.496 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:08.549 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:23:08.550 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:23:08.550 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:23:08.550 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:08.551 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:23:08.630 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:23:08.630 | DTC Client socket (1) | Closed. 2024-05-28 07:23:12.541 | 2024-05-28 07:23:12.541 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:23:12.541 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:23:12.550 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:23:12.550 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:23:12.550 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:23:12.632 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:23:12.632 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:23:12.633 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:23:12.633 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:23:12.879 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:23:12.879 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:23:12.879 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:23:12.879 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:23:12.879 | Rithmic Direct - DTC | Failed connections: 3 2024-05-28 07:23:12.879 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:23:12.879 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:12.927 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:23:12.929 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:23:12.929 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:23:12.929 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:23:12.929 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:23:13.100 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:23:13.100 | DTC Client socket (1) | Closed. 2024-05-28 07:23:14.600 | File >> Disconnect selected. 2024-05-28 07:23:14.600 | DTC Client socket (0) | CloseSocket call. 2024-05-28 07:23:14.600 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:23:32.559 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:23:32.559 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 0 2024-05-28 07:23:32.559 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 216.66.0.130. 2024-05-28 07:23:33.528 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-05-28 07:23:33.528 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:23:33.608 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2024-05-28 07:23:33.608 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Closed. 2024-05-28 07:24:07.940 | Symbol settings could not be loaded because there are no applicable files to load. 2024-05-28 07:24:07.940 | Requested symbol settings for service code sc_futures_direct.dtc.trading. Request ID: 2. 2024-05-28 07:24:07.942 | Current selected Data/Trading service: Generic 2024-05-28 07:24:09.680 | Symbol settings received. Request ID: 2. 2024-05-28 07:24:11.208 | 2024-05-28 07:24:11.208 | Generic | Connected to server complete. 2024-05-28 07:24:11.210 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-05-28 07:24:11.210 | Subscribing to symbol for symbol alert. ZNU1.CBOT 2024-05-28 07:24:11.210 | Using symbol data fast lookup vector 2024-05-28 07:24:11.210 | Generic | Starting real-time market data updates for: ZNU1.CBOT. ID: 1 2024-05-28 07:24:11.210 | Generic | Subscribing to streaming market data in the service client is not supported. Symbol: ZNU1.CBOT 2024-05-28 07:24:11.210 | Generic | Requesting security definition data for: ZNU1.CBOT. ID: 1 2024-05-28 07:24:11.210 | Subscribing to symbol for symbol alert. ZNU1.CBOT 2024-05-28 07:24:11.210 | Subscribing to symbol for symbol alert. ESZ1.CME 2024-05-28 07:24:11.210 | Generic | Starting real-time market data updates for: ESZ1.CME. ID: 2 2024-05-28 07:24:11.210 | Generic | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ1.CME 2024-05-28 07:24:11.210 | Generic | Requesting security definition data for: ESZ1.CME. ID: 2 2024-05-28 07:24:11.210 | Subscribing to symbol for symbol alert. ESU2.CME 2024-05-28 07:24:11.211 | Generic | Starting real-time market data updates for: ESU2.CME. ID: 3 2024-05-28 07:24:11.211 | Generic | Subscribing to streaming market data in the service client is not supported. Symbol: ESU2.CME 2024-05-28 07:24:11.211 | Generic | Requesting security definition data for: ESU2.CME. ID: 3 2024-05-28 07:24:11.211 | Subscribing to symbol for symbol alert. ESH4.CME 2024-05-28 07:24:11.211 | Generic | Starting real-time market data updates for: ESH4.CME. ID: 4 2024-05-28 07:24:11.211 | Generic | Subscribing to streaming market data in the service client is not supported. Symbol: ESH4.CME 2024-05-28 07:24:11.211 | Generic | Requesting security definition data for: ESH4.CME. ID: 4 2024-05-28 07:24:11.211 | Subscribing to symbol for symbol alert. ESZ3.CME 2024-05-28 07:24:11.212 | Generic | Starting real-time market data updates for: ESZ3.CME. ID: 5 2024-05-28 07:24:11.212 | Generic | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ3.CME 2024-05-28 07:24:11.212 | Generic | Requesting security definition data for: ESZ3.CME. ID: 5 2024-05-28 07:24:11.212 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-05-28 07:24:29.943 | DTC Client socket (0) | CloseSocket call. 2024-05-28 07:24:29.944 | Generic | Disconnected. 2024-05-28 07:24:29.953 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:24:29.953 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | New receive buffer size: 0 2024-05-28 07:24:29.953 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | Connecting to IP: 216.66.0.130. 2024-05-28 07:24:29.994 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 3. 2024-05-28 07:24:29.994 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-05-28 07:24:30.052 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:24:30.879 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | CloseSocket call. 2024-05-28 07:24:30.879 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:24:30.961 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-05-28 07:24:30.962 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (1) | Closed. 2024-05-28 07:24:31.027 | Symbol settings MD5 received. Request ID: 3. 2024-05-28 07:24:31.027 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 4. 2024-05-28 07:24:32.401 | Symbol settings received. Request ID: 4. 2024-05-28 07:24:34.046 | 2024-05-28 07:24:34.047 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:24:34.050 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:24:34.052 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:24:34.053 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:24:34.053 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:24:34.140 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:24:34.140 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:24:34.140 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:24:34.140 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:24:34.385 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:24:34.385 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:24:34.385 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:24:34.385 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:24:34.385 | Rithmic Direct - DTC | Failed connections: 1 2024-05-28 07:24:34.385 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:24:34.385 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:24:34.435 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:24:34.435 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:24:34.435 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:24:34.435 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:24:34.435 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:24:34.516 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:24:34.516 | DTC Client socket (1) | Closed. 2024-05-28 07:24:38.451 | 2024-05-28 07:24:38.451 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:24:38.451 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:24:38.452 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:24:38.453 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:24:38.453 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:24:38.535 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:24:38.535 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:24:38.536 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:24:38.536 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:24:38.790 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:24:38.790 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:24:38.790 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:24:38.790 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:24:38.790 | Rithmic Direct - DTC | Failed connections: 2 2024-05-28 07:24:38.790 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:24:38.790 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:24:38.839 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:24:38.839 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:24:38.840 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:24:38.840 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:24:38.840 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:24:38.921 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:24:38.921 | DTC Client socket (1) | Closed. 2024-05-28 07:24:42.459 | File >> Disconnect selected. 2024-05-28 07:24:42.459 | DTC Client socket (0) | CloseSocket call. 2024-05-28 07:24:42.459 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:24:58.470 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:24:58.470 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 0 2024-05-28 07:24:58.470 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 216.66.0.130. 2024-05-28 07:24:59.372 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-05-28 07:24:59.373 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:24:59.453 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2024-05-28 07:24:59.453 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Closed. 2024-05-28 07:32:11.526 | 2024-05-28 07:32:11.526 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:32:11.526 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:32:11.594 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:32:11.594 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:32:11.594 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:32:11.676 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:32:11.676 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:32:11.677 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:32:11.677 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:32:11.929 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:32:11.929 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:32:11.929 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:32:11.929 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:32:11.929 | Rithmic Direct - DTC | Failed connections: 3 2024-05-28 07:32:11.929 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:32:11.929 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:32:11.986 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:32:11.986 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:32:11.986 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:32:11.986 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:32:11.986 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:32:12.069 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:32:12.070 | DTC Client socket (1) | Closed. 2024-05-28 07:32:15.984 | 2024-05-28 07:32:15.984 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:32:15.984 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:32:15.992 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:32:15.992 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:32:15.992 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:32:16.075 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:32:16.075 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:32:16.075 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:32:16.075 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:32:16.319 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:32:16.319 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:32:16.319 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:32:16.319 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:32:16.319 | Rithmic Direct - DTC | Failed connections: 4 2024-05-28 07:32:16.319 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:32:16.319 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:32:16.382 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:32:16.382 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:32:16.383 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:32:16.383 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:32:16.383 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:32:16.467 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:32:16.467 | DTC Client socket (1) | Closed. 2024-05-28 07:32:18.509 | File >> Disconnect selected. 2024-05-28 07:32:18.509 | DTC Client socket (0) | CloseSocket call. 2024-05-28 07:32:18.509 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:32:36.036 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:32:36.037 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | New receive buffer size: 0 2024-05-28 07:32:36.037 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Connecting to IP: 216.66.0.130. 2024-05-28 07:32:37.302 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | CloseSocket call. 2024-05-28 07:32:37.304 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:32:37.385 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. 2024-05-28 07:32:37.385 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (1) | Closed. 2024-05-28 07:37:06.994 | 2024-05-28 07:37:06.994 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:37:06.995 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:37:07.001 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:37:07.002 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:37:07.002 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:37:07.160 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:37:07.160 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:37:07.161 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:37:07.161 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:37:07.424 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:37:07.424 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:37:07.424 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:37:07.424 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:37:07.424 | Rithmic Direct - DTC | Failed connections: 5 2024-05-28 07:37:07.424 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:37:07.424 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:37:07.480 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:37:07.480 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:37:07.481 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:37:07.481 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:37:07.481 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:37:07.561 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:37:07.561 | DTC Client socket (1) | Closed. 2024-05-28 07:37:11.507 | 2024-05-28 07:37:11.508 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-05-28 07:37:11.508 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 2024-05-28 07:37:11.510 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:37:11.510 | DTC Client socket (1) | New receive buffer size: 0 2024-05-28 07:37:11.510 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-05-28 07:37:11.587 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-28 07:37:11.587 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-28 07:37:11.588 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-28 07:37:11.588 | Rithmic Direct - DTC | Sending logon request message. 2024-05-28 07:37:11.829 | Rithmic Direct - DTC | Received logon response. 2024-05-28 07:37:11.829 | Rithmic Direct - DTC | Server Name: . 2024-05-28 07:37:11.829 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-28 07:37:11.829 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-05-28 07:37:11.829 | Rithmic Direct - DTC | Failed connections: 6 2024-05-28 07:37:11.829 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-05-28 07:37:11.829 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:37:11.839 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-28 07:37:11.839 | DTC Client socket (1) | CloseSocket call. 2024-05-28 07:37:11.840 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:37:11.840 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:37:11.840 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-05-28 07:37:11.919 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-28 07:37:11.919 | DTC Client socket (1) | Closed. 2024-05-28 07:37:12.456 | File >> Disconnect selected. 2024-05-28 07:37:12.456 | DTC Client socket (0) | CloseSocket call. 2024-05-28 07:37:12.456 | Rithmic Direct - DTC | Disconnected. 2024-05-28 07:37:31.507 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Creating socket. Using TLS 1.2. 2024-05-28 07:37:31.508 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | New receive buffer size: 0 2024-05-28 07:37:31.508 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Connecting to IP: 216.66.0.130. 2024-05-28 07:37:32.504 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | CloseSocket call. 2024-05-28 07:37:32.504 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Shutdown started. Waiting for graceful close. 2024-05-28 07:37:32.583 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Socket gracefully closed by remote side. 2024-05-28 07:37:32.584 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (1) | Closed. |
 login error.png / V - Attached On 2024-05-28 14:41:40 UTC - Size: 7.08 KB - 47 views message log.png / V - Attached On 2024-05-28 14:43:00 UTC - Size: 40.59 KB - 49 views |
| [2024-05-29 21:43:50] |
| Sierra_Chart Engineering - Posts: 17156 |
|
We apologize for the late follow-up. You are getting a permission denied error from Rithmic. Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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