Support Board
Date/Time: Sun, 24 Nov 2024 13:04:10 +0000
Cannot activate Trial
View Count: 153
| [2024-05-27 07:37:13] |
| TraderOn - Posts: 2 |
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Dear Support team. I cannot activate the trail. The message I am getting is " {"ERROR":"Failed to send code to number. Failed to send SMS message. "}" Could you please activate my account. Thank you in advance, TO |
| [2024-05-27 14:53:34] |
| SC Support - Posts: 1895 |
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TraderOnce - Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". |
| [2024-05-27 15:07:13] |
| TraderOn - Posts: 2 |
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Dear Support, Thank you very much for your support, but data are not loaded for all symbols for example GBP/USD or US30. Please have a look once more and give me access to all symbols. Thank you again. |
| [2024-05-27 15:55:25] |
| SC Support - Posts: 1895 |
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You would need to be on a paid package to have that access. You can make a payment here via Stripe (Credit Card) or via Paypal: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then you can activate the Sierra Chart Software option that you want from this drop-down here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage For more on the various Sierra Chart Software options available see: Description of Service Packages and Pricing: Packages Description of Service Packages and Pricing: Multiple Month Purchase Discount |
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