Support Board
Date/Time: Sun, 24 Nov 2024 13:31:13 +0000
[Locked] - Important Notice: Teton Order Routing Users. Update!
View Count: 267
| [2024-05-24 06:33:41] |
| Sierra_Chart Engineering - Posts: 17156 |
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At this time, there is a problem with the one of the Internet connections for Teton order routing. Our service provider has been notified. We have two additional Internet connections and one of them is now being used as a backup. However, for Sierra Chart to use this as a backup it needs to be an up-to-date version. Not one which is more than six months old. Make sure you are running an up-to-date version of Sierra Chart. Instructions: Software Download: Fast Update If you have not updated in the last 30 days we recommend updating. Other changes in recent Sierra Chart versions, implement solutions to issues we have seen in Windows, related to failed connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-24 06:48:55
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| [2024-05-24 07:17:44] |
| Sierra_Chart Engineering - Posts: 17156 |
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We are told this Internet connectivity issue is the result of the Internet service provider Zayo doing emergency maintenance at the CME DC. At the moment the connectivity is back. The maintenance window is from 12:00am to 5:00am CST. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-24 07:18:06
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| [2024-05-24 12:42:16] |
| Sierra_Chart Engineering - Posts: 17156 |
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The maintenance was completed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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