Home >> Support Board

Support Board

Date/Time: Wed, 27 Nov 2024 10:36:29 +0000

How to Post a Message for Support

Chrisp

View Count: 1116

[2014-08-18 23:07:43] #1 [Go To First Post]
User67365 - Posts: 10
I am not quite getting the hang of setting a triggered step trailing stop on the chart trading DOM. Example I set a buy stop at 100, and set an attached order with a stop loss at 10 ticks in case the order goes against me, a Trig offset at 4 ticks and a Trail offset at 6 ticks. However when the trade is opened there is no stop loss indicated on the chart only the entry price. What happens if the trade goes against me more than 10 ticks will it not stop out if there is no S/L indicated on the chart. I quite confused with setting up a trailing stop. Thank you

[2014-08-19 09:26:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
After submitting the main order, do you see the Trailing Stop order listed in the Trade >> Trade Orders and Positions >> Orders tab? Have you enabled Use Attached Orders on the Trade Window for the Trade DOM? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-19 17:54:52] #3 [Go To First Post]
User67365 - Posts: 10
I am using the chart trade DOM and have enabled Use Attached orders. In the stop I have entered a price 6 ticks below my entry price and a Trigger 4 ticks above the entry price, eg NQ Entered at 4034.25 set my stop at 4032.50 and my Trigger at 4035.25. There is only one order showing on the Orders window, which I presume is my entry order. No price is given. I am using the Trade Window which is on the chart.

[2014-08-19 18:03:35] #4 [Go To First Post]
User67365 - Posts: 10
PS in the Targets Window I have set my Stop Offset at 15 my Trigger offset at 4 and my Trail offset at 6. What I want to do is enter a trade then have an Initial Stop Loss at 10 ticks with a Trailing stop Triggering when my trade has move 4 ticks into profit and the trailing stop being triggered now and moving up 6 ticks. How do I set these parameters? Regards Chris

[2014-08-20 03:22:22] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you have Use Attached Orders checked, and you have a Stop order on the Targets tab of the Trade Window, then it will be attached. There should not be any problem with this. Make sure you have Support Scale In disabled on the Trade Window Menu. This is explained here: https://www.sierrachart.com/index.php?page=doc/doc_AttachedOrders.html#ScalingIn What we need you to do is submit an order again with Use Attached Orders and your Stop order defined on the Targets tab of the Trade Window and then provide us all of the lines in the Trade Activity Log for these orders by following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-25 22:23:01

[2014-08-25 21:27:10] #6 [Go To First Post]
User67365 - Posts: 10
Herewith the trade log for today where I tried different combinations to get a step trailing stop ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2014-08-25 00:32:20.000 Connected to server Unspecified None Order 2014-08-25 06:56:39.000 Connected to server Unspecified None Order 2014-08-25 07:07:21.000 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.4. Attached Order 17283 Triggered Trail Stop Sell 1167.3 Pending Child [Sim]101342 Close 17282 2 Order 2014-08-25 07:07:21.001 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.4 17282 Stop 1 Buy 1167.9 Order Sent [Sim]101342 Open 2 Order 2014-08-25 07:07:22.000 TFU4 TransAct Trading order report (New) 17282 2731189 Stop 1 Buy 1167.9 Open [Sim]101342 Open 2 Order 2014-08-25 07:08:08.000 TFU4 Canceling all orders for symbol and account. Flatten/Reverse. 17283 Triggered Trail Stop Sell 1167.3 Pending Cancel [Sim]101342 Close 17282 2 Order 2014-08-25 07:08:08.001 TFU4 Canceling all orders for symbol and account. Flatten/Reverse. 17283 Triggered Trail Stop Sell 1167.3 Canceled [Sim]101342 Close 17282 2 Order 2014-08-25 07:08:08.002 TFU4 Canceling all orders for symbol and account. Flatten/Reverse. 17282 2731189 Stop 1 Buy 1167.9 Pending Cancel [Sim]101342 Open 2 Order 2014-08-25 07:08:08.003 TFU4 TFU4 0.4 Range #4 \| User order entry. Flatten&Cancel \| Last: 1167.1 17284 Market 2 Sell Order Sent [Sim]101342 Close 2 Order 2014-08-25 07:08:08.004 TFU4 TransAct Trading order report (Canceled) 17282 2731189 Stop 1 Buy 1167.9 Canceled [Sim]101342 Open 2 Order 2014-08-25 07:08:08.005 TFU4 TransAct Trading order report (New) 17284 2731197 Market 2 Sell Open [Sim]101342 Close 2 Order 2014-08-25 07:08:09.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731197 17284 2731197 Market 2 Sell Filled 1167.1 2 [Sim]101342 Close 2 Fill 2014-08-25 07:08:09.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731197 17284 2731197 Market 2 Sell Filled 1167.1 2 [Sim]101342 Close 1943958 Order 2014-08-25 07:15:02.000 TFU4 TFU4 233 Trades #6 \| User order entry \| Last: 1166.7001 17285 Stop 1 Buy 1167.9 Order Sent [Sim]101342 Open Order 2014-08-25 07:15:02.001 TFU4 TransAct Trading order report (New) 17285 2731295 Stop 1 Buy 1167.9 Open [Sim]101342 Open Order 2014-08-25 07:18:59.000 TFU4 TFU4 0.4 Range #4 \| User order cancel 17285 2731295 Stop 1 Buy 1167.9 Pending Cancel [Sim]101342 Open Order 2014-08-25 07:18:59.001 TFU4 TransAct Trading order report (Canceled) 17285 2731295 Stop 1 Buy 1167.9 Canceled [Sim]101342 Open Order 2014-08-25 07:20:25.000 TFU4 TFU4 233 Trades #6 \| User order entry \| Last: 1167.2001 17286 Stop 1 Buy 1167.6 Order Sent [Sim]101342 Open Order 2014-08-25 07:20:34.000 TFU4 TransAct Trading order report (New) 17286 2731364 Stop 1 Buy 1167.6 Open [Sim]101342 Open Order 2014-08-25 07:20:40.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731364 17286 2731364 Stop 1 Buy 1167.6 Filled 1167.6 1 [Sim]101342 Open Fill 2014-08-25 07:20:40.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731364 17286 2731364 Stop 1 Buy 1167.6 Filled 1167.6 1 [Sim]101342 Open 1 1944052 Order 2014-08-25 07:28:44.000 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.5. Attached Order 17288 Trailing Stop Sell 1167.1 Pending Child [Sim]101342 Close 17287 1 Order 2014-08-25 07:28:44.001 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.5 17287 Stop 1 Buy 1167.7 Order Sent [Sim]101342 Open 1 Order 2014-08-25 07:28:44.002 TFU4 TransAct Trading order report (New) 17287 2731557 Stop 1 Buy 1167.7 Open [Sim]101342 Open 1 Order 2014-08-25 07:28:54.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731557 17287 2731557 Stop 1 Buy 1167.7 Filled 1167.7 1 [Sim]101342 Open 1 Fill 2014-08-25 07:28:54.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731557 17287 2731557 Stop 1 Buy 1167.7 Filled 1167.7 1 [Sim]101342 Open 2 1944170 Order 2014-08-25 07:28:54.002 TFU4 Auto-sent child from parent fill 17288 Trailing Stop 1 Sell 1167.1 Order Sent [Sim]101342 Close 17287 2 Order 2014-08-25 07:28:54.003 TFU4 TransAct Trading order report (New) 17288 2731561 Trailing Stop 1 Sell 1167.1 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:06.000 TFU4 Auto trail order modification. Trigger price: 1167.800017 17288 2731561 Trailing Stop 1 Sell 1167.1 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:06.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731565 Trailing Stop 1 Sell 1167.2 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:09.000 TFU4 Auto trail order modification. Trigger price: 1167.900017 17288 2731565 Trailing Stop 1 Sell 1167.2 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:09.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731566 Trailing Stop 1 Sell 1167.3 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:12.000 TFU4 Auto trail order modification. Trigger price: 1168.000017 17288 2731566 Trailing Stop 1 Sell 1167.3 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:12.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731567 Trailing Stop 1 Sell 1167.4 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:57.000 TFU4 Auto trail order modification. Trigger price: 1168.100017 17288 2731567 Trailing Stop 1 Sell 1167.4 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:57.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731578 Trailing Stop 1 Sell 1167.5 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:58.000 TFU4 Auto trail order modification. Trigger price: 1168.200017 17288 2731578 Trailing Stop 1 Sell 1167.5 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:29:58.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731580 Trailing Stop 1 Sell 1167.6 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:30:00.000 TFU4 Auto trail order modification. Trigger price: 1168.300017 17288 2731580 Trailing Stop 1 Sell 1167.6 Pending Modify [Sim]101342 Close 17287 2 Order 2014-08-25 07:30:00.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17288 2731582 Trailing Stop 1 Sell 1167.7 Open [Sim]101342 Close 17287 2 Order 2014-08-25 07:31:28.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731582 17288 2731582 Trailing Stop 1 Sell 1167.7 Filled 1167.7 1 [Sim]101342 Close 17287 2 Fill 2014-08-25 07:31:28.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731582 17288 2731582 Trailing Stop 1 Sell 1167.7 Filled 1167.7 1 [Sim]101342 Close 1 1944199 Order 2014-08-25 07:32:37.000 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1168.2001. Attached Order 17290 Triggered Trail Stop Sell 1167.2 Pending Child [Sim]101342 Close 17289 1 Order 2014-08-25 07:32:37.001 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1168.2001 17289 Stop 1 Buy 1167.8 Order Sent [Sim]101342 Open 1 Order 2014-08-25 07:32:38.000 TFU4 TransAct Trading order report (Order reject). Info: Failed to Place Order 17289 2731623 Stop 1 Buy 1167.8 Error [Sim]101342 Open 1 Order 2014-08-25 07:32:38.001 TFU4 Canceling child orders of internal order ID 17289 17290 Triggered Trail Stop Sell 1167.2 Pending Cancel [Sim]101342 Close 17289 1 Order 2014-08-25 07:32:38.002 TFU4 Canceling child orders of internal order ID 17289 17290 Triggered Trail Stop Sell 1167.2 Canceled [Sim]101342 Close 17289 1 Order 2014-08-25 07:32:39.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731623 17289 2731623 Stop 1 Buy 1167.8 Filled 1168.3 1 [Sim]101342 Open 1 Fill 2014-08-25 07:32:39.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731623 17289 2731623 Stop 1 Buy 1167.8 Filled 1168.3 1 [Sim]101342 Open 2 1944204 Order 2014-08-25 07:32:39.002 TFU4 Order reactivated 17290 Triggered Trail Stop 1 Sell 1167.2 Order Sent [Sim]101342 Close 17289 2 Order 2014-08-25 07:32:39.003 TFU4 TransAct Trading order report (New) 17290 2731624 Triggered Trail Stop 1 Sell 1167.2 Open [Sim]101342 Close 17289 2 Order 2014-08-25 07:32:39.004 TFU4 Auto trail order modification. Trigger price: 1168.300017 17290 2731624 Triggered Trail Stop 1 Sell 1167.2 Pending Modify [Sim]101342 Close 17289 2 Order 2014-08-25 07:32:40.000 TFU4 TransAct Trading order report (Cancel/Replace complete) 17290 2731625 Triggered Trail Stop 1 Sell 1167.9 Open [Sim]101342 Close 17289 2 Order 2014-08-25 07:33:13.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731625 17290 2731625 Triggered Trail Stop 1 Sell 1167.9 Filled 1167.9 1 [Sim]101342 Close 17289 2 Fill 2014-08-25 07:33:13.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2731625 17290 2731625 Triggered Trail Stop 1 Sell 1167.9 Filled 1167.9 1 [Sim]101342 Close 1 1944211 Order 2014-08-25 07:51:42.000 TFU4 TFU4 0.4 Range #4 \| User order entry. Flatten&Cancel \| Last: 1169.4 17292 Market 1 Sell Order Sent [Sim]101342 Close 1 Order 2014-08-25 07:51:42.001 TFU4 TransAct Trading order report (New) 17292 2732025 Market 1 Sell Open [Sim]101342 Close 1 Order 2014-08-25 07:51:42.002 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2732025 17292 2732025 Market 1 Sell Filled 1169.3 1 [Sim]101342 Close 1 Fill 2014-08-25 07:51:42.003 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2732025 17292 2732025 Market 1 Sell Filled 1169.3 1 [Sim]101342 Close 1944484 Order 2014-08-25 12:28:21.000 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1163.4. Attached Order 17295 Step Trailing Stop Sell 1162.6 Pending Child [Sim]101342 Close 17294 Order 2014-08-25 12:28:21.001 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1163.4 17294 Limit 1 Buy 1163.2 Order Sent [Sim]101342 Open Order 2014-08-25 12:28:21.002 TFU4 TransAct Trading order report (New) 17294 2733611 Limit 1 Buy 1163.2 Open [Sim]101342 Open Order 2014-08-25 12:28:27.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2733611 17294 2733611 Limit 1 Buy 1163.2 Filled 1163.2 1 [Sim]101342 Open Fill 2014-08-25 12:28:27.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2733611 17294 2733611 Limit 1 Buy 1163.2 Filled 1163.2 1 [Sim]101342 Open 1 1945609 Order 2014-08-25 12:28:28.000 TFU4 Auto-sent child from parent fill 17295 Step Trailing Stop 1 Sell 1162.6 Order Sent [Sim]101342 Close 17294 1 Order 2014-08-25 12:28:28.001 TFU4 TransAct Trading order report (New) 17295 2733612 Step Trailing Stop 1 Sell 1162.6 Open [Sim]101342 Close 17294 1 Order 2014-08-25 12:28:52.000 TFU4 Auto trail order modification. Trigger price: 1163.500017 17295 2733612 Step Trailing Stop 1 Sell 1162.6 Pending Modify [Sim]101342 Close 17294 1 Order 2014-08-25 12:28:52.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17295 2733613 Step Trailing Stop 1 Sell 1162.9 Open [Sim]101342 Close 17294 1 Order 2014-08-25 12:30:07.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2733613 17295 2733613 Step Trailing Stop 1 Sell 1162.9 Filled 1162.9 1 [Sim]101342 Close 17294 1 Fill 2014-08-25 12:30:07.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2733613 17295 2733613 Step Trailing Stop 1 Sell 1162.9 Filled 1162.9 1 [Sim]101342 Close 1945612

[2014-08-25 21:28:21] #7 [Go To First Post]
User67365 - Posts: 10
PS you will note that some orders were filled but these were without the trailing stop as it would not activate.

[2014-08-25 22:27:32] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is it your intention to enter the order with the Stop order? We examined these two orders at the beginning: Order 2014-08-25 07:07:21.000 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.4. Attached Order 17283 Triggered Trail Stop Sell 1167.3 Pending Child [Sim]101342 Close 17282 2 Order 2014-08-25 07:07:21.001 TFU4 TFU4 0.4 Range #4 \| User order entry \| Last: 1167.4 17282 Stop 1 Buy 1167.9 Order Sent [Sim]101342 Open 2 The parent order never filled. So the trailing stop obviously never became active. And when you entered these two orders, you already had a position of 2. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-26 17:19:31] #9 [Go To First Post]
User67365 - Posts: 10
I have sent a number of messages regarding Triggered Trailing Step Stop or any Trail Stop activated from the Chart Trade Mode, but have not received any helpful information. I am sending two trade logs which have not properly activated. Can you please show me how to do it correctly. This is what I have done. On the chart DOM in the main menu I have selected "Triggered Step Trail Stop". In the Stop I have indicated a stop 10 ticks from my proposed entry (presumably a Stop Loss) and in the Trig.Price I have indicated a trigger 3 ticks positive from my proposed entry. I have selected "Use Attached Orders". In the Targets Menu I have selected Stop: Triggered Step Trail Stop. In the Stop Offset I selected 10, in the Trig. Offset 3 and the Trail Offset 6 as I want my trailing stop to follow the price by 6 ticks. Now when I placed the trade in the confirmation window there was no indication of the Trailing orders only of the primary entry order. Shouldn't the attached orders also show up on the confirmation window. Attached is the Trade Activity Log of these orders. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2014-08-26 10:00:31.002 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2739240 17314 2739240 Market 1 Sell Filled 1171.7 1 [Sim]101342 Close 1 Fill 2014-08-26 10:00:31.003 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2739240 17314 2739240 Market 1 Sell Filled 1171.7 1 [Sim]101342 Close 1949979 Order 2014-08-26 10:00:58.000 TFU4 TFU4 210 Trades #3 \| User order entry \| Last: 1171.8 17315 Stop 1 Buy 1172.1 Order Sent [Sim]101342 Open Order 2014-08-26 10:00:58.001 TFU4 TransAct Trading order report (New) 17315 2739245 Stop 1 Buy 1172.1 Open [Sim]101342 Open Order 2014-08-26 10:01:46.000 TFU4 TFU4 210 Trades #3 \| User order modification 17315 2739245 Stop 1 Buy 1172.1 Pending Modify [Sim]101342 Open Order 2014-08-26 10:01:46.001 TFU4 TransAct Trading order report (Cancel/Replace complete) 17315 2739253 Stop 1 Buy 1172.0 Open [Sim]101342 Open Order 2014-08-26 10:06:48.000 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2739253 17315 2739253 Stop 1 Buy 1172.0 Filled 1172.0 1 [Sim]101342 Open Fill 2014-08-26 10:06:48.001 TFU4 TransAct Trading order report (Filled). Exchange ID: TAExchangeSim-2739253 17315 2739253 Stop 1 Buy 1172.0 Filled 1172.0 1 [Sim]101342 Open 1 1950005 Please indicate to me how to set up Trialing Stops!!

To post a message in this thread, you need to log in with your Sierra Chart account: