Support Board
Date/Time: Sun, 24 Nov 2024 14:28:07 +0000
Only receiving the last week of historical level 2.
View Count: 177
| [2024-05-17 13:20:39] |
| User686213 - Posts: 2 |
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I am working on ESM24. I was previously able to go back at least 90 days for historical level 2 data by loading the past contracts and using "download depth data from date-time". I am able to download the last week by "download depth data from date-time". I have tried "delete and download data". I have tried making a new chartbook, re-downloading Sierra, deleting old chartbooks, etc. I have checked that my days to load would cover, and dates to load would allow for me to use the specific date I was looking at. I have my maximum market depth data days to load is set to 100. I haven't changed my package in the last 4 months and it only started being an issue this week. |
| [2024-05-17 19:20:52] |
| Sierra_Chart Engineering - Posts: 17156 |
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Check this particular setting: Sierra Chart Server Settings: Maximum Historical Market Depth Days to Download (Global Settings >> Sierra Chart Server Settings >> General >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-17 20:04:10] |
| User686213 - Posts: 2 |
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That fixed it! Thanks so much not sure how that got switched..
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