Support Board
Date/Time: Sun, 24 Nov 2024 14:26:13 +0000
make a payment
View Count: 314
| [2024-05-17 08:51:04] |
| User118943 - Posts: 3 |
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I made a payment but no response
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| [2024-05-17 10:46:00] |
| Usermjet - Posts: 3 |
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Same with me. Money taken from my account, but I still can't activate Sierra for next month. Is this some kind of slippage? I don't think it was ever like that.
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| [2024-05-17 12:18:57] |
| User821047 - Posts: 14 |
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same problem here. no response from sc
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| [2024-05-17 12:20:55] |
| tmac65 - Posts: 6 |
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Add me to that list. 2 Payments and nothing showing.
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| [2024-05-17 14:13:27] |
| Usermjet - Posts: 3 |
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hey support what's going on? Some time has passed and there has been silence from you.
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| [2024-05-17 14:22:20] |
| Usermjet - Posts: 3 |
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Information for people who have not been able to use it yet: there is an emergency option available that extends the use period by 5 days in case of payment problems. In the Account Control Panel
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| [2024-05-17 14:23:36] |
| User118943 - Posts: 3 |
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I'm using a credit card，There is no deduction message and no transaction success message.
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| [2024-05-17 14:26:10] |
| User118943 - Posts: 3 |
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thank you，I'm using that one and waiting for him to successfully debit it.
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| [2024-05-17 19:47:35] |
| Sierra_Chart Engineering - Posts: 17156 |
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This has now been resolved. It was a problem with Stripe payment processing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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