Support Board
Date/Time: Sun, 24 Nov 2024 17:06:15 +0000
Binance Feed Frozen
View Count: 242
| [2024-05-09 12:21:53] |
| User486817 - Posts: 83 |
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Hello, the BTCUSD_PERP_BINANCE symbol appears to be frozen at the moment. i've tried Right Click >> Delete and Download Data several times, but it will not unfreeze. please advise. kindest regards, |
| [2024-05-09 12:49:06] |
| Sierra_Chart Engineering - Posts: 17156 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-09 12:52:12] |
| Sierra_Chart Engineering - Posts: 17156 |
|
We are clearly confirming that this is indeed a Binance Data feed issue. Binance stopped sending data on the websocket connection even though the connection has not been closed. The last incident like this that happened about two months ago, also was the same issue. So now we have confirmation, hard confirmation, that this issue is on the Binance side. We will take the steps to restore the connection now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-09 12:52:38
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| [2024-05-10 01:56:05] |
| User486817 - Posts: 83 |
|
thanks a lot, you guys are (seriously) the best. everything is working well now. best regards, |
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