Support Board
Date/Time: Sun, 24 Nov 2024 18:54:52 +0000
Account balance not updating
View Count: 263
| [2024-05-06 17:45:37] |
| bobbyog - Posts: 2 |
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I added funds to my Ironbeam account but the balance is still $102.78. My balance on the Ironbeam website shows the funds have been received but my SierraCharts DOM is not updating it. What could be the issue? I also tried to trade and it said insufficient funds for margin requirement. I've traded many times in the past, Trading is enabled on clearing firm side, correct account number is displayed etc. Date Time Of Last Edit: 2024-05-06 17:51:03
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| [2024-05-06 23:10:08] |
| Sierra_Chart Engineering - Posts: 17159 |
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If you are using Teton order routing, the balance will update overnight from data from the clearing firm. Also update Sierra Chart to the current version: Software Download: Fast Update Updating is unrelated to this but you are running an older version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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