Support Board
Date/Time: Sun, 24 Nov 2024 19:06:52 +0000
The market doesn't move
View Count: 337
| [2024-05-06 14:36:38] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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I have the problem that the market doesn't move. As soon as I open Sierrachart, the chart is loaded up to the time I currently have, but then it no longer moves. I have Data Feed and haven't changed anything in the setting, the problem occurred overnight.
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| [2024-05-06 15:17:31] |
| John - SC Support - Posts: 36238 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-06 15:18:20] |
| MichaelPPTF - Posts: 69 |
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Look at the bottom right corner of the chart - do you see a green box with a number or a red box with a number? If it's red, drag the chart to the right most edge, you should see it updating. |
| [2024-05-06 16:29:13] |
| moe1up - Posts: 22 |
|
I am having the same issue and just followed the instructions. The symbol is ES. 2024-05-06 12:26:33.486 | Software version: 2634 64-bit 2024-05-06 12:26:33.486 | Primary Thread ID: 18772 2024-05-06 12:26:33.486 | Usage end date: 2024-05-08 2024-05-06 12:26:33.486 | Enabled for: Advanced Features 2. 2024-05-06 12:26:33.486 | Enabled for: Sierra Chart Historical Data Service. 2024-05-06 12:26:33.486 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-05-06 12:26:33.486 | Enabled for: Delayed Denali Exchange Data Feed. 2024-05-06 12:26:33.486 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-05-06 12:26:33.486 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-05-06 12:26:33.486 | Custom symbol settings values: enabled 2024-05-06 12:26:33.486 | Chart Update Interval: 500 2024-05-06 12:26:33.486 | Intraday Data Storage Time Unit: 0 2024-05-06 12:26:33.486 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-05-06 12:26:33.486 | 2024-05-06 16:26:33 Local computer time in UTC 2024-05-06 12:26:33.486 | 2024-05-06 12:26:33 Local computer time in SC Time Zone 2024-05-06 12:26:33.486 | 2024-05-06 16:22:30 Server time in UTC 2024-05-06 12:26:33.486 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-05-06 12:26:33.486 | Program path: C:\SierraChart\ 2024-05-06 12:26:33.486 | Data Files path: C:\SierraChart\Data\ 2024-05-06 12:26:33.486 | OS Version Number: 10.0 2024-05-06 12:26:33.486 | Locale Setting: C 2024-05-06 12:26:33.487 | DLLs: BetterAnchoredVWAP_64.dll, NewFile_64.dll, OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_64.dll, Test01_64.dll, UserContributedStudies_64.dll, WayToGo_64.dll, xXmoe1upXx_64.dll 2024-05-06 12:26:33.487 | Allowed protected custom studies: OrderFlowLabs.com FREE, SST_FreeBundle 2024-05-06 12:26:33.487 | Crash reporter started: true 2024-05-06 12:26:33.487 | 2024-05-06 12:26:46.576 | Saved Chartbook: E-Mini Gold Futures.Cht. Time: 0.0039 seconds. 2024-05-06 12:26:46.587 | Saved Chartbook: E-Mini NASDAQ 100 Futures.Cht. Time: 0.0097 seconds. 2024-05-06 12:26:46.593 | Saved Chartbook: E-Mini SP500 Futures.Cht. Time: 0.0047 seconds. 2024-05-06 12:26:46.599 | Saved Chartbook: WTI Crude Oil Futures.Cht. Time: 0.0050 seconds. 2024-05-06 12:27:35.775 | ESM4.CME 1 Min #1 | Reloading chart. 2024-05-06 12:27:35.785 | ESM4.CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM4.CME.scid 2024-05-06 12:27:35.793 | ESM4.CME 1 Min #1 | Chart data loading complete. 2024-05-06 12:27:44.646 | File >> Disconnect selected. 2024-05-06 12:27:44.646 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-05-06 12:27:44.647 | DTC Client socket (2) | CloseSocket call. 2024-05-06 12:27:44.647 | DTC Client socket (2) | Max send buffers used during socket life: 4 2024-05-06 12:27:44.647 | DTC Client socket (2) | Max send buffer size during socket life: 500 2024-05-06 12:27:44.647 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-05-06 12:27:44.647 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-05-06 12:27:44.648 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-05-06 12:27:44.648 | DTC Client socket (1) | CloseSocket call. 2024-05-06 12:27:44.648 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-05-06 12:27:44.648 | Rithmic Direct - DTC | Disconnected. 2024-05-06 12:27:44.648 | Canceling queued historical data download request for GCM4.COMEX Intraday data. 2024-05-06 12:27:44.648 | Removing historical data download ID 2. 2024-05-06 12:27:44.648 | Canceling queued historical data download request for NQM4.CME Intraday data. 2024-05-06 12:27:44.648 | Removing historical data download ID 3. 2024-05-06 12:27:44.648 | Canceling queued historical data download request for ESM4.CME Intraday data. 2024-05-06 12:27:44.649 | Removing historical data download ID 4. 2024-05-06 12:27:44.649 | Canceling queued historical data download request for CLM4.NYMEX Intraday data. 2024-05-06 12:27:44.649 | Removing historical data download ID 5. 2024-05-06 12:27:44.649 | HD Request # 1 | Active download canceled. 2024-05-06 12:27:44.649 | Historical data download thread signaled to stop. 2024-05-06 12:27:44.649 | Socket (3) | CloseSocket call. 2024-05-06 12:27:44.649 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-05-06 12:27:44.649 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESZ3.CME 2024-05-06 12:27:44.649 | HD Request # 1 | Completion time: 4m 53s. 2024-05-06 12:27:44.649 | HD Request # 1 | Intraday data download complete for ESZ3.CME. Unique request ID: 1 2024-05-06 12:27:44.649 | Removing historical data download ID 1. 2024-05-06 12:27:44.649 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-05-06 12:27:44.649 | 2024-05-06 12:27:44.649 | No download requests in the queue to start downloads for. 2024-05-06 12:27:44.761 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-05-06 12:27:44.761 | DTC Client socket (2) | Closed. 2024-05-06 12:27:44.766 | Socket (3) | Socket gracefully closed by remote side. 2024-05-06 12:27:44.766 | Socket (3) | Closed. 2024-05-06 12:27:44.767 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-05-06 12:27:44.767 | DTC Client socket (1) | Closed. 2024-05-06 12:27:52.061 | 2024-05-06 12:27:52.061 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Europe-Non-Aggregated 2024-05-06 12:27:52.061 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40804 2024-05-06 12:27:52.100 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-05-06 12:27:52.100 | DTC Client socket (1) | New receive buffer size: 0 2024-05-06 12:27:52.100 | DTC Client socket (1) | Connecting to IP: 34.249.49.87. 2024-05-06 12:27:52.217 | Rithmic Direct - DTC | Network connection to server complete. 2024-05-06 12:27:52.217 | Rithmic Direct - DTC | Starting socket receive thread. 2024-05-06 12:27:52.217 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-05-06 12:27:52.217 | Rithmic Direct - DTC | Sending logon request message. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Received logon response. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Server Name: . 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Successfully connected. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Trading is supported. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | OCO Orders supported. 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-05-06 12:27:52.680 | Rithmic Direct - DTC | Connected to server complete. 2024-05-06 12:27:52.682 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-05-06 12:27:52.682 | Using symbol data fast lookup vector 2024-05-06 12:27:52.683 | Rithmic Direct - DTC | Starting real-time market data updates for: ESZ3.CME. ID: 1 Service code: rithmic.trading 2024-05-06 12:27:52.688 | Rithmic Direct - DTC (Data) | Connecting to the server rsc-ie.rithmic.com. Port 40805 2024-05-06 12:27:52.689 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-05-06 12:27:52.689 | DTC Client socket (2) | New receive buffer size: 0 2024-05-06 12:27:52.689 | DTC Client socket (2) | Connecting to IP: 34.249.49.87. 2024-05-06 12:27:52.693 | Rithmic Direct - DTC | Requesting security definition data for: ESZ3.CME. ID: 1 2024-05-06 12:27:52.693 | Added historical Intraday data request for ESZ3.CME to the queue. 2024-05-06 12:27:52.693 | Intraday data recording state for symbol ESZ3.CME is set to download 'Pending'. 2024-05-06 12:27:52.693 | Triggering next historical data download in queue. 2024-05-06 12:27:52.693 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-05-06 12:27:52.694 | Delaying start of download for ESZ3.CME. 2024-05-06 12:27:52.796 | Rithmic Direct - DTC | Starting real-time market data updates for: ESM4.CME. ID: 2 Service code: rithmic.trading 2024-05-06 12:27:52.796 | Rithmic Direct - DTC | Requesting security definition data for: ESM4.CME. ID: 2 2024-05-06 12:27:52.796 | Added historical Intraday data request for ESM4.CME to the queue. 2024-05-06 12:27:52.796 | Intraday data recording state for symbol ESM4.CME is set to download 'Pending'. 2024-05-06 12:27:52.796 | Triggering next historical data download in queue. 2024-05-06 12:27:52.810 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-05-06 12:27:52.810 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-05-06 12:27:52.811 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-05-06 12:27:52.811 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Received logon response. 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Server Name: . 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESM4.CME 2024-05-06 12:27:53.496 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESZ3.CME 2024-05-06 12:27:53.831 | Rithmic Direct - DTC (Data) | Received security definition for symbol ESM4.CME 2024-05-06 12:28:09.139 | HD Request # 2 | Downloading Intraday chart data for ESZ3.CME to the file ESZ3.CME.scid. Service: rithmic.trading 2024-05-06 12:28:09.142 | HD Request # 2 | Download start date-time: 2023-12-15 09:29:59.000000. File last date-time: 2023-12-15 09:29:59.411001 2024-05-06 12:28:09.143 | HD Request # 2 | Using server: rsc-ie.rithmic.com port 40806. Use encryption. 2024-05-06 12:28:09.143 | Socket (3) | Creating socket. Using TLS 1.2. 2024-05-06 12:28:09.143 | Socket (3) | New receive buffer size: 0 2024-05-06 12:28:09.143 | Socket (3) | Connecting to IP: 34.249.49.87. 2024-05-06 12:28:09.259 | HD Request # 2 | Sending historical data logon request message. 2024-05-06 12:28:09.718 | HD Request # 2 | Requesting Intraday data. Start date-time: 2023-12-15 09:29:59. Record interval: 0. Symbol: ESZ3.CME 2024-05-06 12:28:12.067 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | Creating socket. Using TLS 1.2. 2024-05-06 12:28:12.067 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | New receive buffer size: 0 2024-05-06 12:28:12.067 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | Connecting to IP: 38.79.0.89. 2024-05-06 12:28:12.302 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | Socket gracefully closed by remote side. | Number times message added: 1 2024-05-06 12:28:12.307 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | CloseSocket call. 2024-05-06 12:28:12.307 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-05-06 12:28:12.307 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (4) | Closed. Date Time Of Last Edit: 2024-05-06 16:29:40
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| [2024-05-06 17:32:45] |
| moe1up - Posts: 22 |
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Disregard. My charts are back working now.
|
| [2024-05-06 18:50:17] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:23.326 DTC Client socket (1) | Closed. | 2024-05-06 20:53:23.326 Software version: 2528 64-bit | 2024-05-06 20:53:23.619 Safe Mode enabled | 2024-05-06 20:53:23.619 Primary Thread ID: 9972 | 2024-05-06 20:53:23.619 Usage end date: 2024-06-06 | 2024-05-06 20:53:23.619 Enabled for: Advanced Features 2. | 2024-05-06 20:53:23.619 Enabled for: Sierra Chart Historical Data Service. | 2024-05-06 20:53:23.619 Enabled for: Denali Real-Time Exchange Data Feed. | 2024-05-06 20:53:23.619 Enabled for: Delayed Denali Exchange Data Feed. | 2024-05-06 20:53:23.619 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-05-06 20:53:23.619 Current selected Data/Trading service: SC Data - All Services | 2024-05-06 20:53:23.619 Custom symbol settings values: enabled | 2024-05-06 20:53:23.619 Chart Update Interval: 500 | 2024-05-06 20:53:23.619 Intraday Data Storage Time Unit: 1 | 2024-05-06 20:53:23.619 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2024-05-06 20:53:23.619 2024-05-06 18:53:23 Local computer time in UTC | 2024-05-06 20:53:23.619 2024-05-06 20:53:23 Local computer time in SC Time Zone | 2024-05-06 20:53:23.619 2024-05-06 18:38:12 Server time in UTC | 2024-05-06 20:53:23.619 Local computer UTC time and Server UTC time difference: 0 seconds. | 2024-05-06 20:53:23.619 Program path: C:\SierraChart\ | 2024-05-06 20:53:23.619 Data Files path: C:\SierraChart\Data\ | 2024-05-06 20:53:23.619 OS Version Number: 10.0 | 2024-05-06 20:53:23.619 Locale Setting: C | 2024-05-06 20:53:23.619 DLLs: UserContributedStudies_64.dll | 2024-05-06 20:53:23.619 Allowed protected custom studies: | 2024-05-06 20:53:23.619 Crash reporter started: true | 2024-05-06 20:53:23.619 SC DTC Delayed Exchange Data | Connecting to the server ds27.sierracharts.com. Port 10043 | 2024-05-06 20:53:25.198 DTC Client socket (1) | Creating socket. | 2024-05-06 20:53:25.199 DTC Client socket (1) | New receive buffer size: 0 | 2024-05-06 20:53:25.199 DTC Client socket (1) | Connecting to IP: 38.142.127.146. | 2024-05-06 20:53:25.199 SC DTC Delayed Exchange Data | Network connection to server complete. | 2024-05-06 20:53:25.323 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2024-05-06 20:53:25.323 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2024-05-06 20:53:25.323 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2024-05-06 20:53:25.452 SC DTC Delayed Exchange Data | Sending logon request message. | 2024-05-06 20:53:25.452 SC DTC Delayed Exchange Data | Received logon response. | 2024-05-06 20:53:25.576 SC DTC Delayed Exchange Data | Server Name: RealTimeServer. | 2024-05-06 20:53:25.576 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2024-05-06 20:53:25.576 SC DTC Delayed Exchange Data | Logon error received from server: Data service (sc_delayed_exchange.datafeed) is disabled or unsupported. A software update may be necessary. | 2024-05-06 20:53:25.576 SC DTC Delayed Exchange Data | Failed connections: 342 | 2024-05-06 20:53:25.576 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2024-05-06 20:53:25.576 DTC Client socket (1) | CloseSocket call. | 2024-05-06 20:53:25.577 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-05-06 20:53:25.577 SC DTC Delayed Exchange Data | Disconnected from the server. | 2024-05-06 20:53:25.577 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2024-05-06 20:53:25.577 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:25.699 DTC Client socket (1) | Closed. | 2024-05-06 20:53:25.699 SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2024-05-06 20:53:27.564 DTC Client socket (1) | Creating socket. | 2024-05-06 20:53:27.565 DTC Client socket (1) | New receive buffer size: 0 | 2024-05-06 20:53:27.565 DTC Client socket (1) | Connecting to IP: 38.103.112.197. | 2024-05-06 20:53:27.565 SC DTC Delayed Exchange Data | Network connection to server complete. | 2024-05-06 20:53:27.694 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2024-05-06 20:53:27.694 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2024-05-06 20:53:27.695 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2024-05-06 20:53:27.841 SC DTC Delayed Exchange Data | Sending logon request message. | 2024-05-06 20:53:27.841 SC DTC Delayed Exchange Data | Received logon response. | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Server Name: RealTimeServer. | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Logon error received from server: Invalid login data. | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Failed connections: 343 | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2024-05-06 20:53:27.985 DTC Client socket (1) | CloseSocket call. | 2024-05-06 20:53:27.985 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Disconnected from the server. | 2024-05-06 20:53:27.985 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2024-05-06 20:53:27.985 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:28.108 DTC Client socket (1) | Closed. | 2024-05-06 20:53:28.108 SC DTC Delayed Exchange Data | Connecting to the server ds28.sierracharts.com. Port 10043 | 2024-05-06 20:53:29.992 DTC Client socket (1) | Creating socket. | 2024-05-06 20:53:29.992 DTC Client socket (1) | New receive buffer size: 0 | 2024-05-06 20:53:29.992 DTC Client socket (1) | Connecting to IP: 38.103.112.187. | 2024-05-06 20:53:29.992 SC DTC Delayed Exchange Data | Network connection to server complete. | 2024-05-06 20:53:30.114 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2024-05-06 20:53:30.114 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2024-05-06 20:53:30.115 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2024-05-06 20:53:30.272 SC DTC Delayed Exchange Data | Sending logon request message. | 2024-05-06 20:53:30.272 SC DTC Delayed Exchange Data | Received logon response. | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Server Name: RealTimeServer. | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Logon error received from server: Invalid login data. | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Failed connections: 344 | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2024-05-06 20:53:30.403 DTC Client socket (1) | CloseSocket call. | 2024-05-06 20:53:30.403 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Disconnected from the server. | 2024-05-06 20:53:30.403 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2024-05-06 20:53:30.403 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:30.522 DTC Client socket (1) | Closed. | 2024-05-06 20:53:30.522 SC DTC Delayed Exchange Data | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2024-05-06 20:53:32.404 DTC Client socket (1) | Creating socket. | 2024-05-06 20:53:32.443 DTC Client socket (1) | New receive buffer size: 0 | 2024-05-06 20:53:32.443 DTC Client socket (1) | Connecting to IP: 38.103.112.188. | 2024-05-06 20:53:32.443 SC DTC Delayed Exchange Data | Network connection to server complete. | 2024-05-06 20:53:32.573 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2024-05-06 20:53:32.573 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2024-05-06 20:53:32.573 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2024-05-06 20:53:32.747 SC DTC Delayed Exchange Data | Sending logon request message. | 2024-05-06 20:53:32.747 SC DTC Delayed Exchange Data | Received logon response. | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Server Name: RealTimeServer. | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Logon error received from server: Invalid login data. | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Failed connections: 345 | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2024-05-06 20:53:32.874 DTC Client socket (1) | CloseSocket call. | 2024-05-06 20:53:32.874 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Disconnected from the server. | 2024-05-06 20:53:32.874 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2024-05-06 20:53:32.874 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:32.997 DTC Client socket (1) | Closed. | 2024-05-06 20:53:32.997 SC DTC Delayed Exchange Data | Connecting to the server ds26-2.sierracharts.com. Port 10043 | 2024-05-06 20:53:34.862 DTC Client socket (1) | Creating socket. | 2024-05-06 20:53:34.863 DTC Client socket (1) | New receive buffer size: 0 | 2024-05-06 20:53:34.863 DTC Client socket (1) | Connecting to IP: 38.103.112.198. | 2024-05-06 20:53:34.863 SC DTC Delayed Exchange Data | Network connection to server complete. | 2024-05-06 20:53:34.986 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2024-05-06 20:53:34.986 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2024-05-06 20:53:34.986 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2024-05-06 20:53:35.124 SC DTC Delayed Exchange Data | Sending logon request message. | 2024-05-06 20:53:35.124 SC DTC Delayed Exchange Data | Received logon response. | 2024-05-06 20:53:35.269 SC DTC Delayed Exchange Data | Server Name: RealTimeServer. | 2024-05-06 20:53:35.269 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2024-05-06 20:53:35.269 SC DTC Delayed Exchange Data | Logon error received from server: Invalid login data. | 2024-05-06 20:53:35.269 SC DTC Delayed Exchange Data | Failed connections: 346 | 2024-05-06 20:53:35.269 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2024-05-06 20:53:35.269 DTC Client socket (1) | CloseSocket call. | 2024-05-06 20:53:35.270 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2024-05-06 20:53:35.270 SC DTC Delayed Exchange Data | Disconnected from the server. | 2024-05-06 20:53:35.270 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2024-05-06 20:53:35.270 DTC Client socket (1) | Socket gracefully closed by remote side. | 2024-05-06 20:53:35.393 DTC Client socket (1) | Closed. | 2024-05-06 20:53:35.393 Date Time Of Last Edit: 2024-05-06 18:53:44
|
| [2024-05-06 18:54:28] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
|
The symbol is GCQ4-Comex
|
| [2024-05-06 22:45:44] |
| John - SC Support - Posts: 36238 |
|
You need to update to the current release. There have been changes to the delayed streaming data and the version you are on does not work with it any longer. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-07 08:30:35] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
|
Okey, it's still working, thanks for your service :D
|
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