Support Board
Date/Time: Sun, 24 Nov 2024 19:53:02 +0000
Rithmic Server List incomplete for TheTradingPit
View Count: 294
| [2024-05-05 16:43:03] |
| User196295 - Posts: 4 |
|
It seems some server locations are not available in the server list dropdown, especially Chicago. On the R Trader Rithmic platform itself, it is readily available. I don't believe this is related to the 8h new server window. Date Time Of Last Edit: 2024-05-05 16:51:00
|
 CleanShot 2024-05-05 at 13.31.53@2x.png / V - Attached On 2024-05-05 16:38:22 UTC - Size: 226.69 KB - 59 views CleanShot 2024-05-05 at 13.32.07@2x.png / V - Attached On 2024-05-05 16:38:30 UTC - Size: 123.2 KB - 61 views |
| [2024-05-05 20:06:37] |
| Sierra_Chart Engineering - Posts: 17161 |
|
Sierra Chart does not control the list of servers. However, you need to update to the current version of Sierra Chart to even be able to access the current servers from Rithmic. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-05 20:06:43
|
| [2024-05-05 22:58:20] |
| User196295 - Posts: 4 |
|
Thank you for the note, I upgraded the version, yet no change in server list. I may contact Rithmic, but what if they say "our server list for R Trader is complete as you can see, contact Sierrachart" ? |
| [2024-05-06 14:10:59] |
| John - SC Support - Posts: 36238 |
|
I may contact Rithmic, but what if they say "our server list for R Trader is complete as you can see, contact Sierrachart"
Tell them that the connection that is used from Sierra Chart is different and they need to understand this and look into the issue related to how their information works with Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: