Support Board
Date/Time: Wed, 19 Mar 2025 01:31:23 +0000
ES data 10min delayed
View Count: 457
| [2024-04-30 20:56:38] |
| User498021 - Posts: 3 |
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Hi guys, I'm now using the No.11 plan, and I got 10 minute delay on my ES footprint chart, I have activated these things and can anyone tell me what else I need to do? also If I just need the ES and MES footprint chart, which was the cheapest plan I should subscribe to and activate? Appreciate for any help!
Date Time Of Last Edit: 2024-04-30 20:59:27
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| [2024-04-30 22:08:31] |
| John - SC Support - Posts: 38782 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. --- Also, we see that you have the following exchanges active: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts - CME with Market Depth for non-professional Trading accounts You do not need both of these as the "Full CME Group with Market Depth" includes the same data as the "CME with Market Depth". You will want to deactivate one of these immediately. These exchanges are going to renew tonight just after midnight UTC time and you do not need to pay for both of these. You can change your exchange selections for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-01 06:09:12] |
| User498021 - Posts: 3 |
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I have signed these 2 aggrement, and in one of them I have filled out my Ninjatrader account number, will that be qualified as valid trading account?
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| [2024-05-01 14:43:07] |
| John - SC Support - Posts: 38782 |
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You need to be able to connect your Sierra Chart to your trading account for verification. Sierra Chart does not connect to Ninja Trader, so this will not work. You would need a different trading account in order to be able to connect your Sierra Chart to that account. In this case, we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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