Support Board
Date/Time: Sun, 24 Nov 2024 20:28:38 +0000
Trade Executions Not Showing
View Count: 263
| [2024-04-29 21:48:09] |
| vmitrader96 - Posts: 14 |
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Good Morning, This morning I executed a trade on one of my charts, but by accident I switched out of it and when I got back the trade did not show up. I used a different chart to manage the trade and when I exited there are lines showing the execution on that chart either. I have 3 charts open and only one of them shows the P/L and it's not the one I executed on. All settings for the charts appear to be the same, why can't I see executions and P/L on them? Update: The issues are on the second Sierra Chart account I opened over the weekend, I just opened my first one and I can see the executions on that one. Also, my second account seems frozen, market data appears to be connected but nothing is happening. First account not having that issue |
| [2024-04-29 21:49:26] |
| John - SC Support - Posts: 36238 |
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We are not understanding the exact situation you are trying to describe. Keep in mind that only orders will be shown for the selected trading account. Refer to the following: Chart Trading and the Chart DOM: Enabling Display of Orders and Trade Position, and Configuration of Orders and Trade Position Display For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-29 21:56:16] |
| vmitrader96 - Posts: 14 |
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Hi, thanks for getting back to me. To clarify, I installed a second Sierra Chart on a new computer and was trading on that new computer. Same account though. I did not see my executions on the new computer but was able to see them on the old one
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| [2024-04-30 14:45:25] |
| John - SC Support - Posts: 36238 |
|
What trading service are you connecting to when you are having this issue?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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