Support Board
Date/Time: Sun, 24 Nov 2024 20:29:13 +0000
[User Discussion] - Receiving Error DLL missing but DLL files are present
View Count: 266
| [2024-04-27 15:54:50] |
| User130696 - Posts: 88 |
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Hello, I am using ARM version of exe and now all custom studies are throwing error about missing DLL files in Data folder. I checked all DLLs are present. Please let me know how to get all custom studies accessible again. Date Time Of Last Edit: 2024-04-27 16:41:31
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| [2024-04-27 17:48:45] |
| User130696 - Posts: 88 |
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This is the message log; what does it mean? 2024-04-27 13:45:06.638 | Unset | #2 ZN-202406-CBOT [C] | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2024-04-26 06:28:00. Next Bar Date Time: 2024-04-26 06:26:00. Filename: ZN-202406-CBOT.scid 2024-04-27 13:44:55.084 | Chart | #1 ZN-202406-CBOT Monthly | Reloading chart. 2024-04-27 13:44:55.087 | Unset | InternalVersionNumberToFileNameMap is empty for gcUserStudies 2024-04-27 13:44:55.087 | Unset | Error loading: C:\SierraChartIBKR\Data\gcUserStudies.dll. File not found or may be missing SCDLLName line. Note: gcUserStudies is a custom study. I reloaded the data and the data error regarding timestamp is not there. The error is when running ARM version of the exe and OpenGL is enabled. Please note normal exe is not saving OpenGL option when enabled. I noticed that the ARM version does not work with any custom study, regardless of whether OpenGL is enabled. Regular exe file does not enable OpenGL regardless of whether run in admin mode or not. Date Time Of Last Edit: 2024-04-27 18:07:54
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| [2024-04-28 09:34:58] |
| ticinotrader - Posts: 391 |
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@User130696 Not sure if this info helps, but GC has recently released a new version of his studies which includes an update for the Forex Factory study which now works when OpenGL is enabled. https://twitter.com/gcUserStudies/status/1782488936536797482 Not sure if this info helps, but GC has recently released a new version of his studies which includes an update for the Forex Factory study which now works when OpenGL is enabled. Just in case you have a problem with this study (FF News). Although I do not use the ARM version, nor do I use OpenGL. |
| [2024-04-28 10:38:15] |
| User431178 - Posts: 541 |
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I am using ARM version of exe and now all custom studies are throwing error about missing DLL files in Data folder. I checked all DLLs are present. Please let me know how to get all custom studies accessible again. Do you have DLLs built for ARM, I am guessing not. |
| [2024-04-29 00:01:56] |
| User130696 - Posts: 88 |
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GC studies are all working fine without GPU. Main issue is that enabling GPU cannot be done without using ARM version of SC and that disables all custom studies nothing specific to GC study. Its not even letting those studies run in GPU mode which has been written for it. I m not sure if it was written for ARM or not, I will check.
Date Time Of Last Edit: 2024-04-29 00:03:38
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| [2024-04-29 00:07:33] |
| Sierra_Chart Engineering - Posts: 17161 |
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Regarding this: 2024-04-27 13:45:06.638 | Unset | #2 ZN-202406-CBOT [C] | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2024-04-26 06:28:00. Next Bar Date Time: 2024-04-26 06:26:00. Filename: ZN-202406-CBOT.scid
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-29 14:31:03] |
| User130696 - Posts: 88 |
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That did not work. Also now I am getting all these options disabled. I don't think the SierraChart_ARM64.exein admin or else is working on ARM architecture based Apple M3 and simulated in windows by Parallels Windows 11. Additionally it disabled several other options in Graphics settings. please see the screenshot below. Please note running SierraChart_64.exe in admin or user mode unchecks the OpenGL option upon restart. I am not sure how, running in admin mode fixed the opengl issue for another user. Please investigate. Please see the screenshots. I have latest openGL driver installed and working on Windows 11 Parallels. Also please see below benchmark test results Renderer: Parallels using Apple M3 Max (Compat) Vendor: Parallels and Apple Version: 4.1 Metal - 88 Shading language version: 4.10 Max texture size: 16384 x 16384 Max vertex texture image units: 16 Maximum Texture Image Units: 16 Max geometry texture units: 16 Maximum Anisotropic Filtering Value: 16 Max viewport size: 16384 x 16384 Max Clip Distances: 8 Max samples: 8 GL Extensions: 130 GL_ARB_tessellation_shader GL_EXT_packed_depth_stencil GL_ARB_texture_compression_rgtc GL_ARB_draw_instanced GL_EXT_draw_buffers2 GL_ARB_viewport_array GL_ARB_gpu_shader_fp64 GL_EXT_texture_shared_exponent GL_ARB_draw_elements_base_vertex GL_ARB_explicit_attrib_location GL_EXT_texture_env_dot3 GL_ARB_texture_float GL_ARB_point_parameters GL_ARB_texture_compression GL_EXT_transform_feedback GL_ARB_depth_buffer_float WGL_EXT_render_texture GL_ARB_vertex_buffer_object GL_EXT_packed_float GL_ARB_pixel_buffer_object GL_ARB_separate_shader_objects WGL_EXT_framebuffer_sRGB GL_ARB_fragment_program_shadow GL_EXT_texture_object WGL_EXT_swap_control GL_ARB_shading_language_100 WGL_ARB_extensions_string GL_ARB_texture_storage GL_EXT_packed_pixels GL_ARB_gpu_shader5 GL_EXT_texture3D GL_EXT_stencil_wrap GL_ARB_texture_swizzle GL_EXT_texture_compression_s3tc GL_ARB_vertex_program GL_EXT_texture_sRGB GL_ARB_texture_rectangle GL_ARB_depth_clamp GL_ARB_texture_cube_map_array GL_ARB_framebuffer_sRGB WGL_ARB_render_texture GL_ARB_texture_env_add GL_ARB_texture_rg GL_ARB_blend_func_extended WGL_EXT_extensions_string GL_ARB_vertex_attrib_64bit GL_EXT_vertex_array GL_ARB_texture_gather GL_ARB_half_float_vertex GL_ARB_texture_cube_map GL_EXT_shadow_funcs GL_EXT_texture_filter_anisotropic GL_EXT_pixel_buffer_object GL_EXT_multi_draw_arrays GL_ARB_vertex_array_object GL_ARB_shadow GL_ARB_vertex_array_bgra GL_ARB_shader_texture_lod GL_SGIS_generate_mipmap GL_EXT_blend_minmax WGL_ARB_pixel_format GL_ARB_point_sprite GL_ARB_depth_texture GL_ARB_copy_buffer WGL_ARB_make_current_read GL_ARB_get_program_binary GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 WGL_ARB_pbuffer GL_ARB_map_buffer_range GL_ARB_occlusion_query WGL_ARB_create_context GL_ARB_fragment_shader GL_ARB_draw_buffers GL_ARB_vertex_shader WGL_EXT_make_current_read GL_ARB_fragment_program GL_EXT_framebuffer_blit GL_EXT_framebuffer_sRGB GL_ARB_draw_indirect GL_ARB_imaging GL_ARB_texture_env_combine GL_EXT_abgr GL_EXT_bgra GL_ARB_texture_non_power_of_two GL_ARB_texture_buffer_object GL_EXT_texture_edge_clamp GL_ARB_sync GL_ARB_texture_query_lod GL_EXT_framebuffer_object GL_EXT_texture_integer GL_ARB_draw_buffers_blend GL_ARB_sample_shading GL_EXT_gpu_program_parameters GL_ARB_internalformat_query GL_ARB_timer_query GL_ARB_shader_subroutine GL_EXT_gpu_shader4 GL_EXT_texture_swizzle GL_ARB_provoking_vertex GL_EXT_texture_buffer_object GL_EXT_texture_env_combine GL_EXT_draw_range_elements GL_EXT_texture_env_add GL_ARB_multisample GL_ARB_shader_objects GL_EXT_geometry_shader4 GL_ARB_texture_env_dot3 GL_ARB_vertex_type_2_10_10_10_rev WGL_ARB_create_context_profile GL_ARB_texture_buffer_object_rgb32 GL_ARB_instanced_arrays GL_NV_texture_rectangle GL_ARB_ES2_compatibility GL_ARB_uniform_buffer_object GL_EXT_framebuffer_multisample GL_ARB_texture_multisample GL_EXT_stencil_two_side GL_ARB_sampler_objects GL_ARB_occlusion_query2 GL_ARB_framebuffer_object WGL_ARB_framebuffer_sRGB WGL_EXT_pixel_format WGL_EXT_pbuffer GL_ARB_multitexture GL_EXT_texture_array GL_ARB_seamless_cube_map GL_ARB_texture_rgb10_a2ui GL_ARB_fragment_coord_conventions GL_ARB_shader_bit_encoding Core features v3.0 (100 % - 1/1)v3.1 (100 % - 1/1)v3.2 (100 % - 1/1)v3.3 (100 % - 1/1)v4.0 (100 % - 1/1)v4.1 (100 % - 1/1)v4.2 (0 % - 0/1)v4.3 (0 % - 0/1)v4.4 (0 % - 0/1)v4.5 (0 % - 0/1)v4.6 (0 % - 0/1)OpenGL driver version check (Current: 0, Latest known: ): Latest version of display drivers found According to the database, you are running the latest display drivers for your video card. Extension verification: |
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