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Date/Time: Wed, 08 May 2024 15:42:43 +0000

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Service package and service balance

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[2024-04-24 14:00:37] #1 [Go To First Post]
User615938 - Posts: 1
Hi, According to my service package my monthly payment is $46,- but the request for payment is $83,50, can you explain the difference?

[2024-04-24 16:06:28] #2 [Go To First Post]
John - SC Support - Posts: 31462
Your Package cost is $46.00 per month, and your package renewal is coming up on April 27, 2024. So you need to have at least $46.00 in your Services Surplus in order for the package to automatically renew at that time. You also have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" exchange active, which costs $37.50 per month. The exchanges renew on a calendar month basis, so the next renewal for the exchange will be on May 1, 2024. Given the close timing of these two items, you are being requested to pay $83.50 ($46.00 + $37.50) in order to cover the cost of both of these items. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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