Support Board
Date/Time: Sun, 24 Nov 2024 20:50:35 +0000
Service package and service balance
View Count: 167
| [2024-04-24 14:00:37] |
| User615938 - Posts: 1 |
|
Hi, According to my service package my monthly payment is $46,- but the request for payment is $83,50, can you explain the difference? |
| [2024-04-24 16:06:28] |
| John - SC Support - Posts: 36238 |
|
Your Package cost is $46.00 per month, and your package renewal is coming up on April 27, 2024. So you need to have at least $46.00 in your Services Surplus in order for the package to automatically renew at that time. You also have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" exchange active, which costs $37.50 per month. The exchanges renew on a calendar month basis, so the next renewal for the exchange will be on May 1, 2024. Given the close timing of these two items, you are being requested to pay $83.50 ($46.00 + $37.50) in order to cover the cost of both of these items. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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