Support Board
Date/Time: Wed, 27 Nov 2024 08:25:19 +0000
I cannot connect
View Count: 962
| [2014-08-15 02:48:13] |
| User60369 - Posts: 2 |
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Software version: 1173 | 2014-08-15 02:20:23 Usage end date: 2014-09-06 | 2014-08-15 02:20:23 Enabled for: Advanced Features. | 2014-08-15 02:20:23 Enabled for: Sierra Chart Historical Data Service. | 2014-08-15 02:20:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-15 02:20:23 Active service: Rithmic Trading | 2014-08-15 02:20:23 Time Zone: +00:00:00 (UTC+00) | 2014-08-15 02:20:23 2014-08-15 09:20:23 Local computer clock time | 2014-08-15 02:20:23 2014-08-15 02:20:23 GMT time | 2014-08-15 02:20:23 2014-08-15 02:20:23 Time zone adjusted time | 2014-08-15 02:20:23 Time difference to server time: 9 seconds. | 2014-08-15 02:20:23 Program path: C:\SierraChart\ | 2014-08-15 02:20:23 Data Files path: C:\SierraChart\Data\ | 2014-08-15 02:20:23 OS Version Number: 6.2 | 2014-08-15 02:20:23 Checking for new symbol settings for rim | 2014-08-15 02:20:23 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-15 02:20:23 AsyncHTTP2 socket (1292) | Connected. | 2014-08-15 02:20:24 Symbol settings are up-to-date for rim | 2014-08-15 02:20:24 Rithmic Trading | Port for executable: 57314 | 2014-08-15 02:20:29 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-15 02:20:29 Rithmic Trading | Connecting to the server 127.0.0.1. Port 57314 | 2014-08-15 02:20:31 Socket (1960) | Connected. | 2014-08-15 02:20:31 Rithmic Trading | Connected to server. | 2014-08-15 02:20:31 Rithmic Trading | Sending logon request message. | 2014-08-15 02:20:31 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-15 02:20:31 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-15 02:20:31 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-08-15 02:20:31 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-15 02:20:34 AsyncHTTP2 socket (1292) | Closed. No error. | 2014-08-15 02:20:34 AsyncHTTP2 socket (1292) | Shutdown and closed. | 2014-08-15 02:20:34 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-15 02:20:34 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-15 02:20:34 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-15 02:20:34 Rithmic Trading | Logon error from server | 2014-08-15 02:20:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-15 02:20:34 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-15 02:20:34 Socket (1960) | Shutdown and closed. | 2014-08-15 02:20:34 Rithmic Trading | Disconnected from the server. | 2014-08-15 02:20:34 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-15 02:20:34 Rithmic Trading | Port for executable: 23524 | 2014-08-15 02:44:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-08-15 02:44:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 23524 | 2014-08-15 02:44:53 Socket (1980) | Connected. | 2014-08-15 02:44:53 Rithmic Trading | Connected to server. | 2014-08-15 02:44:53 Rithmic Trading | Sending logon request message. | 2014-08-15 02:44:53 Rithmic Trading | Starting the connection process to data and trading service. | 2014-08-15 02:44:53 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-08-15 02:44:53 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-08-15 02:44:53 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-08-15 02:44:56 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-08-15 02:44:56 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-08-15 02:44:56 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-08-15 02:44:56 Rithmic Trading | Logon error from server | 2014-08-15 02:44:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-15 02:44:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-15 02:44:56 Socket (1980) | Shutdown and closed. | 2014-08-15 02:44:56 Rithmic Trading | Disconnected from the server. | 2014-08-15 02:44:56 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-08-15 02:44:56 Date Time Of Last Edit: 2014-08-15 09:23:35
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| [2014-08-15 09:22:18] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied"
Refer to this page for instructions on how to resolve this: Optimus Trading Group/SierraChart Support Thread and Questions | Post: 38419 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-15 09:22:31
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| [2014-08-15 10:14:25] |
| User60369 - Posts: 2 |
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Still getting this error message is there anyway you can fix this remotely?
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| [2014-08-15 11:10:02] |
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No. This is fully outside of our control. A permission denied error from the Rithmic system is the responsibility of your broker and clearing firm to help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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