Support Board
Date/Time: Sun, 24 Nov 2024 11:08:05 +0000
[User Discussion] - Issues Connecting to Rithmic accounts
View Count: 1190
| [2024-04-23 05:33:27] |
| d0gma1914 - Posts: 6 |
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I'm currently having issues connecting to my RIthmic accounts. I have been connected and trading all day with no issues and suddenly none will connect. I've tested multiple rithmic accounts and different computers and none has worked. . Ive attched what Im getting. Date Time Of Last Edit: 2024-04-23 05:46:58
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 rithmic issues.png / V - Attached On 2024-04-23 05:46:55 UTC - Size: 34.71 KB - 114 views |
| [2024-04-23 05:47:27] |
| User898094 - Posts: 19 |
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Getting the same
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| [2024-04-23 05:50:50] |
| trader2017 - Posts: 98 |
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I’m having the same problem, everything was working and now I continue to get the Connecting, Reconnect Wait, message which I have showing in my Control Bar. I installed a Sierra update, restarted the computer, tested it with another connection to a broker which worked okay, so it must be something with Rithmic. I was able to see the image you uploaded, then when I select it again, it says Access Denied. I was going to ask you if you could post the link to that message. All I can find on Rithmic is the following link that doesn’t say anything about an internet problem. Advisories https://yyy3.rithmic.com/?page_id=14 |
| [2024-04-23 05:53:28] |
| raheemrazzak - Posts: 41 |
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Facing same issue
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| [2024-04-23 05:54:34] |
| d0gma1914 - Posts: 6 |
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It was the message logs attempting to connect. I was able to log into rithmic with another app so Rithmic is up and working. |
| [2024-04-23 06:01:12] |
| trader2017 - Posts: 98 |
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When I first selected the link, “rithmic issues.png” that you posted I saw a screen capture of a message that seemed to be from a forum that said something about Rithmic being aware of the problem and is working on it, now the link is a copy of a message log, maybe you uploaded another image and deleted the first one.
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| [2024-04-23 06:02:03] |
| d0gma1914 - Posts: 6 |
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Yes, I uploaded the wrong image initially
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| [2024-04-23 06:06:20] |
| trader2017 - Posts: 98 |
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Was that first message related to today’s problem, and they are working on it, or was that from another time. I have open trades and not sure if I want to close them through Rithmic R-Trader which is still running separately from Sierra, if they will be fixing the problem soon.
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| [2024-04-23 06:21:42] |
| d0gma1914 - Posts: 6 |
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I hope someone from support sees these messages soon.
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| [2024-04-23 06:44:13] |
| User740709 - Posts: 153 |
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Well, first same issue here. Unable to connect. But only to the Chicago non-aggregated server. I am able to connect to other servers. So it seems like a Rithmic problem, not SC. Date Time Of Last Edit: 2024-04-23 06:48:06
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| [2024-04-23 06:54:07] |
| d0gma1914 - Posts: 6 |
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Yep. Issue with the Chicago Server
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| [2024-04-23 06:57:12] |
| User740504 - Posts: 110 |
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Europe-Non-Aggregated works fine. Definitely Chicago server.
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| [2024-04-23 07:06:14] |
| trader2017 - Posts: 98 |
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I also have the Chicago Area Non-Aggregated Server. I don’t know if this is a coincidence or whether it was related to the problem. I decided to close all the positions I had open by closing them through the Rithmic R-Trader application and as soon as I did, Sierra was able to connect to Rithmic again.
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| [2024-04-23 07:11:14] |
| User740504 - Posts: 110 |
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Chicago server is confirmed to be working again.
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| [2024-06-05 14:45:02] |
| Gurnoor0777 - Posts: 3 |
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my rithmic account is showing reconnect wait . although all the services are active on sierra
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| [2024-06-05 15:34:58] |
| John - SC Support - Posts: 36238 |
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Gurnoor0777: Refer to the following: Connection issues to Rithmic and CQG For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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