Support Board
Date/Time: Sun, 24 Nov 2024 23:00:10 +0000
Get all history of trades on new Sierra Charts installation
View Count: 374
| [2024-04-18 21:23:04] |
| User756079 - Posts: 9 |
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I had a system crash, all local data is lost, I have a new clean installation of Sierra Charts. I need to get history of all my trades - and topic is extremely urgent. So far I have tried: 1. Trade -> Refresh Trade Data from the Service - no reusults, Trade Activity Log still empty 2. I have contacted Edge Clear directly, as I have created account through them - they suggested to contact Sierra Charts in that case. (I use Teton service) |
| [2024-04-18 21:28:04] |
| Sierra_Chart Engineering - Posts: 17162 |
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Are you sure you cannot recover files on the existing storage drive on the crashed system.? For performance reasons the Teton system only makes available the last 21 days or so of order fills. We can help you at least get that information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-18 21:28:41
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| [2024-04-18 21:49:23] |
| User756079 - Posts: 9 |
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Pretty terrible news :( Nope, the hard drive is fried and lost - that's the main reason I need all trades from 2023.01.01 - till 2024.01.01 - its like a must to prepare a tax declaration at my local office for 2023 but I need also transactions from this year, for a next year calculation truly saying: I almost can't believe that it is so hard to get the history :( I have 8 different brokers, where by each I just login to online portal, select the dates and get a full transaction history export This data must be somewhere - right? Date Time Of Last Edit: 2024-04-18 21:50:08
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| [2024-04-18 23:06:23] |
| Sierra_Chart Engineering - Posts: 17162 |
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Your broker should have the data. We do have all of the data. Let us think about how best to help you. Might be best we coordinate with you, and make it available over an upcoming weekend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-18 23:06:58
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| [2024-04-22 22:56:13] |
| User756079 - Posts: 9 |
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Hi. Are there any news?
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