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Date/Time: Tue, 30 Apr 2024 22:33:05 +0000



Problem with first connection

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[2024-04-08 20:18:03]
User254184 - Posts: 1
Hi, today I applied for my first Apex account.
I got my ryhtmic login and password, the account is activated and accessible via r trader pro.
However, when I try to connect to the account via SierraChart, I get a connection error.
Here are some screenshots of the error messages.

I've tried several times throughout the day, disconnecting and reconnecting, but I still have the same problem.
imageimage_2024-04-08_221349892.png / V - Attached On 2024-04-08 20:13:51 UTC - Size: 5.95 KB - 25 views
imageimage_2024-04-08_221424560.png / V - Attached On 2024-04-08 20:14:24 UTC - Size: 59.72 KB - 19 views
imageimage_2024-04-08_221533708.png / V - Attached On 2024-04-08 20:15:33 UTC - Size: 10.36 KB - 20 views
[2024-04-08 22:44:15]
John - SC Support - Posts: 31240
Refer to the following:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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