Support Board
Date/Time: Mon, 25 Nov 2024 00:28:35 +0000
waiting to download historical data
View Count: 255
| [2024-04-08 14:35:00] |
| User411320 - Posts: 289 |
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hello, My charts all say "waiting to download historical data". some are frozen some only price is moving. I've tried trouble shooting myself ( logging off and on, closing chartbooks and opening, deleting and downloading data, etc) and it's not working. |
| [2024-04-08 16:29:26] |
| John - SC Support - Posts: 36238 |
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If you are trying to download a lot of data, then it can take some time and you have to be patient and wait. The best way to troubleshoot is to open a single chart and get just a day or two of data. Make sure that opens properly. Then add more time and make sure you get that data. Then try getting the full amount of data that you are wanting for that symbol and see how long it takes. From there, you should have an idea of how long it will take to get the data for a symbol, so if you are wanting multiple symbol's data, then it will take longer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-09 13:40:15] |
| User411320 - Posts: 289 |
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Hello John, Thanks and it's working now but the other issue im having is that now it's lagging . it'll pause for a couple seconds and then catch up. if that makes sense
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| [2024-04-09 14:06:48] |
| Sierra_Chart Engineering - Posts: 17164 |
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Refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-09 15:48:27] |
| User411320 - Posts: 289 |
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may have found the issue being too many rows on spreadsheet will see tomorrow during volatile news
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